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직무탈진감과 직무만족, 조직몰입: 해양경찰파출소와 출장소를 중심으로

The Role of Job Burnout in the Korea Coast Guard’s Job Satisfaction and Organizational Commitment

진종순
정부학연구소 (Institute of Governmental Studies)|2014.08|정부학연구 (Journal of Governmental Studies(JGS))|제20권 제2호|pp. 331-354|DOI 10.19067/jgs.2014.20.2.331

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참고문헌

키워드

조직몰입Organizational Commitment직무만족Job Satisfaction직무스트레스Job Burnout직무탈진감
주제분류행정학

초록

해양경찰파출소와 출장소의 직원은 어민과 해양이용자를 대상으로 대민 서비스를 제공 하고 있으며, 다양한 민원을 처리한다는 점에서 직무탈진감이 발생할 가능성이 가장 높 은 직업군의 하나이다. 직무탈진감은 직원들의 직무만족과 조직몰입에도 부정적인 영향 을 줄 것이며, 또한 결과적으로 서비스를 제공받는 주민들에게 부정적인 영향을 줄 것 으로 예상할 수 있다. 이 연구에서는 해양경찰 파・출장소 직원들의 직무탈진감이 이들 의 직무만족과 조직몰입에 실제로 어떤 영향을 주는지 실증적으로 분석하고자 한다. 이 러한 분석을 통해 해양경찰 파・출장소 직원들의 직무탈진감을 줄이기 위한 정책대안을 제시할 수 있을 것이며, 동시에 직무탈진감에 대한 실증연구에도 보탬이 될 것이다.

Abstract

The staff members of the Korea Coast Guard as a helping profession give public services to fishing people and marine users, who are certainly the most likely to have job burnout. The job burnout will affect to their job satisfaction and organizational commitment. It finally gives negative effect such as poor quality of service to the people who receive the service. This study which uses the MBI (Maslach Burnout Inventory) empirically analyzes the effect of job burnout on the staff members of the Korea Coast Guard. The result of this analysis shows that the two factors of job burnout (emotional exhaustion and depersonalization) on the staff members of the Korea Coast Guard actually give a negative effect on their job satisfaction and organizational commitment. This means that the managers of the agency need to try to lower the level of the job burnout, because it has significant effect on the job satisfaction and organizational commitment.

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