외식기업의 윤리적 리더십이 신뢰 및 비재무적 성과에 미치는 영향
Effect of Ethical Leadership on Trust and Non-financial Performance of Foodservice Enterprise
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This The purpose of this study was to investigate the effect of ethical leadership on trust and non-financial performance for family restaurants in Seoul. To conduct the study, 300 questionnaires were distributed to foodservice enterprise employees from September 2 to October 4, 2024, and finally 274 questionnaires of valid data were used for empirical analysis. The results and implications of the study are: First, it was suggested that ethical leadership and supervisor trust are important to maximize customer relationship management of foodservice enterprise. Second, it was suggested that ethical leadership, supervisor trust, and corporate trust are important for the satisfaction of internal employees of foodservice enterprise. Third, it is judged that ethical leadership must precede in order to increase the trust of foodservice enterprise. Fourth, a new causal analysis was conducted on employees of foodservice enterprise on ethical leadership that was studied in general tourism, business administration, hotels, and airlines.
Abstract
This The purpose of this study was to investigate the effect of ethical leadership on trust and non-financial performance for family restaurants in Seoul. To conduct the study, 300 questionnaires were distributed to foodservice enterprise employees from September 2 to October 4, 2024, and finally 274 questionnaires of valid data were used for empirical analysis. The results and implications of the study are: First, it was suggested that ethical leadership and supervisor trust are important to maximize customer relationship management of foodservice enterprise. Second, it was suggested that ethical leadership, supervisor trust, and corporate trust are important for the satisfaction of internal employees of foodservice enterprise. Third, it is judged that ethical leadership must precede in order to increase the trust of foodservice enterprise. Fourth, a new causal analysis was conducted on employees of foodservice enterprise on ethical leadership that was studied in general tourism, business administration, hotels, and airlines.