본문 바로가기
KERD
논문KCI 등재

호텔종사원이 지각하는 상사의 윤리적 리더십과 상사신뢰, 구성원의 행동과의 구조적 관계에 관한 연구

A Study on The Structural Relations Between Supervisor's Ethical Leadership, Trust in Supervisor, Member's Behavior, Perceived by Hotel Employees

0

조회

0

다운로드

11

인용

0

참고문헌

키워드

주제분류관광학

초록

As the importance of supervisor's ethical leadership has been recently emphasized, this study aimed to verify if supervisor's ethical leadership would arouse hotel employees' organizational citizenship behavior and also reduce their counterproductive work behavior. Moreover, it aimed to verify the influence of supervisor's ethical leadership on trust in supervisor, organizational citizenship behavior, and counterproductive work behavior of hotel employees. The results of the analysis could be summarized like below. First, the ethical leadership had significant influence on organizational citizenship behavior and counterproductive work behavior. Second, the ethical leadership had significantly positive(+) influence on trust in supervisor. Third, the trust in supervisor showed significantly positive(+) influence on organizational citizenship behavior while it had no significantly negative(-) influence on counterproductive work behavior.

Abstract

As the importance of supervisor's ethical leadership has been recently emphasized, this study aimed to verify if supervisor's ethical leadership would arouse hotel employees' organizational citizenship behavior and also reduce their counterproductive work behavior. Moreover, it aimed to verify the influence of supervisor's ethical leadership on trust in supervisor, organizational citizenship behavior, and counterproductive work behavior of hotel employees. The results of the analysis could be summarized like below. First, the ethical leadership had significant influence on organizational citizenship behavior and counterproductive work behavior. Second, the ethical leadership had significantly positive(+) influence on trust in supervisor. Third, the trust in supervisor showed significantly positive(+) influence on organizational citizenship behavior while it had no significantly negative(-) influence on counterproductive work behavior.

참고문헌 (85)

  1. 고형일, "셀프리더십이 상사신뢰와 조직시민행동에 미치는 영향", 인적자원관리연구, 18(1), pp.47~70 (2011), 한국인적자원관리학회
  2. 곽선화, "심리적 계약위반이 반생산적 과업행동에 미치는 영향에 관한 연구 : 신뢰를 중심으로", 대한경영학회지, 23(4), pp.2219~2249 (2010), 대한경영학회
  3. 구정대, "호텔기업의 윤리적 리더십과 팔로워십, 리더신뢰 및 경영성과 간의 관계", 관광산업연구, 8(1), pp.70~87 (2014), 관광산업연구소
  4. 권혁률, "호텔 직원의 셀프리더십이 조직몰입과 조직시민행동에 미치는 영향", 외식경영연구, 17(4), pp.79~102 (2014), 한국외식경영학회
  5. 김금영, "호텔종사원의 인구통계학적 특성에 따른 윤리적 리더십, 직무만족, 조직몰입, 직무성과의 차이에 관한 연구", 호텔리조트연구, 15(2), pp.65~86 (2016), 한국호텔리조트학회
  6. 김민우, "호텔 직원이 지각하는 조직공정성이 조직 냉소적 태도에 미치는 영향: 조직신뢰의 매개효과를 중심으로", 호텔경영학연구, 22(4), pp.137~157 (2013), 한국호텔외식관광경영학회
  7. 김왕선, "윤리적 리더십이 조직시민행동과 일탈행동에 미치는 영향 - 리더만족의 매개역할 및 정치적 기술의 조절효과 -", 인적자원관리연구, 22(1), pp.121~145 (2015), 한국인적자원관리학회[DOI]
  8. 김윤식, "조직시민행동에 대한 조직후원인식과 조직공정성 지각의 영향 : 신뢰의 매개효과를 중심으로", 박사, 인사관리, pp.2008
  9. 김용순, "호텔종사원의 윤리적 리더십에 대한 지각과 조직효율성 간의 관계에 관한 실증적 연구", 관광레저연구, 24(3), pp.321~336 (2012), (사)한국관광레저학회
  10. 김주엽, "윤리적 리더십과 상사 신뢰, 그리고 조직시민행동 간의 관계에 관한 연구", 인적자원개발연구, 13(2), pp.1~19 (2010), 한국인적자원개발학회
  11. 김혜경, "윤리적 리더십과 조직구성원 행동 간의 관계- 심리적 소유감의 조절역할", 디지털융복합연구, 12(10), pp.109~119 (2014), 한국디지털정책학회[DOI]
  12. 두주, "윤리적 리더십이 조직시민행동에 미치는 영향 - 도덕적 정체성의 매개효과 -", 인적자원관리연구, 22(2), pp.277~293 (2015), 한국인적자원관리학회[DOI]
  13. 류두원, "팀장의 윤리적 리더십이 조직구성원의 조직시민행동에 미치는 영향에 관한 실증연구: 조직공정성과 직무만족의 매개역할을 중심으로", 산업혁신연구, 28(4), pp.175~209 (2012), 산업개발연구소
  14. 박상언, "감정부조화와 감성지능이 서비스직 사원의 비과업행동에 미치는 영향", 경영학연구, 39(4), pp.963~994 (2010), 한국경영학회
  15. 박정민, "항공사승무원의 셀프리더십이 직무열의, 상사신뢰 및 변화지향 조직시민행동에 미치는 영향", 관광연구, 31(2), pp.283~303 (2016), 대한관광경영학회
  16. 서준호, "리더십 유형이 신뢰 및 조직시민행동에 미치는 영향에 관한 연구", 산업관계연구, 13(2), pp.41~67 (2003), 한국고용노사관계학회
  17. 서철현, "호텔기업의 윤리적 리더십과 상사신뢰, 직무만족, 직무몰입의 구조적 관계에 관한 연구", 호텔경영학연구, 22(1), pp.43~59 (2013), 한국호텔외식관광경영학회
  18. 엄은주, "호텔종사원의 조직정치지각이 조직시민행동에 미치는 영향 -개인조직적합성의 조절효과-", 호텔리조트연구, 12(2), pp.59~75 (2013), 한국호텔리조트학회
  19. 윤영일, "호텔종사원의 감정노동이 반생산적과업행동(CWB)과 이직의도에 미치는 영향: 사회적 지원의 조절효과", 관광경영연구, 20(3), pp.39~61 (2016), 관광경영학회
  20. 유재숙, "뷰티서비스 산업의 윤리적 리더십, 상사신뢰, 조직시민행동, 조직유효성 간의 구조적 관계", 박사, 패션산업학과, pp.2014
  21. 이관응, "신뢰경영과 서번트 리더십" (2001), 경기
  22. 이규태, "호텔 중간 관리자의 윤리적 리더십과 구성원의 임파워먼트, 직무만족 및 조직몰입과의 관계에 관한 연구", 관광연구저널, 26(5), pp.63~80 (2012), 한국관광연구학회
  23. 이규태, "호텔직원이 지각하는 상사의 윤리적 리더십이 구성원의 상사신뢰 및 조직유효성에 미치는 영향", 관광연구, 27(1), pp.195~212 (2012), 대한관광경영학회[DOI]
  24. 이창원, "단체장의 리더십이 부하의 조직시민행동에 미치는 영향에 있어 신뢰의 매개역할", 정책분석평가학회보, 18(1), pp.1~30 (2008), 한국정책분석평가학회
  25. 임성만, "조직에서의 신뢰", 한국심리학회지 산업 및 조직, 13(2), pp.1~19 (2000)
  26. 조경동, "기업윤리가 기업성과에 미치는 영향", 산업경영논총, 7, pp.23~43 (2001)
  27. 최병호, "호텔 인사평가 공정성, 상사신뢰, 조직몰입과의구조적 관계연구", 호텔리조트연구, 12(3), pp.93~108 (2013), 한국호텔리조트학회
  28. 한광현, "조직공정성이 반생산적 과업행동에 미치는 영향- 부정적 감정성향의 조절효과를 중심으로 -", 조직과 인사관리연구, 28(4), pp.57~84 (2004), 한국인사관리학회
  29. 한광현, "조직공정성과 신뢰 및 반생산적 과업행동의 관련성에 대한 연구", 대한경영학회지, 19(2), pp.679~702 (2006), 대한경영학회
  30. 함상우, "윤리적 리더십이 조직시민행동에 미치는 영향: 동일시, 내면화, 순종의 조절효과", 기업경영연구, 22(1), pp.133~154 (2015), 한국기업경영학회
  31. 허애란, "상사의 윤리적 리더십이 부하의 직무헌신행동과 직원몰입에 미치는 영향에 관한연구: 신뢰의 매개효과를 중심으로", 석사, pp.2015
  32. Anderson, J. C., "Structural equation modeling in practice: A review an recommended two-step approach", Psychological Bulletin, 103, pp.411~423 (1988)
  33. Aquino, K., "Justice constructs, negative affectivity, and employee deviance: A proposed model and empirical test", Journal of Organizational Behavior, 20(7), pp.1073~1091 (1999)
  34. Aryee, S., "Antecedents and outcomes of abusive supervision: Test of a trickle-down model", Journal of Applied Psychology, 92(1), pp.191~201 (2007)
  35. Avolio, B. J., "Unlocking the mask: A look at the process by which authentic leaders impact follower attitudes and behaviors", The leadership quarterly, 15(6), pp.801~823 (2004)
  36. Bass, B. M., "Ethics, character, and authentic transformational leadership behavior", Leadership Quarterly, 10, pp.181~218 (1999)
  37. Bateman, T. S, "Job satisfaction and the good soldier: The relationship between affect and employee “citizenship”", Academy of management Journal, 26(4), pp.587~595 (1983)
  38. Bechtoldt, M. N., "Main and moderating effects of self-control, organizational justice, and emotional labour on counterproductive behaviour at work", European Journal of Work and Organizational Psychology, 16(4), pp.479~500 (2007)
  39. Brown, M. E., "Ethical leadership: A social learning perspective for construct development and testing", Organizational behavior and human decision processes, 97(2), pp.117~134 (2005)
  40. Brown, M. E, "Ethical leadership: A review and future directions", The leadership quarterly, 17(6), pp.595~616 (2006)
  41. Burt, R. S, "Trust in organizations:Frontiers of theory and research", pp.68~89 (1996)
  42. Ciulla, J. B, "The nature of leadership", pp.302~327 (2004)
  43. Dineen, B. R., "Supervisory guidance and behavioral integrity: relationships with employee citizenship and deviant behavior", Journal of Applied Psychology, 91(3), pp.622~ (2006)
  44. Farh, J. L., "Impetus for action: A cultural analysis of justice and organizational citizenship behavior in Chinese society", Administrative science quarterly, pp.421~444 (1997)
  45. Fornell, Claes, "Evaluating Structural Equation Models with Unobservable Variables and Measurement Error", Journal of Marketing Research, 57, pp.39~50 (1981)
  46. Fox, A, "Beyond contract: Work, power and trust relations", Indian Journal of Industrial Relations, 12(1), pp.87~90 (1974)
  47. Fox, S., "Counterproductive work behavior (CWB) in response to job stressors and organizational justice: Some mediator and moderator tests for autonomy and emotions", Journal of vocational behavior, 59(3), pp.291~309 (2001)
  48. Gini, A, "Moral leadership and business ethics", Journal of Leadership &Organizational Studies, 4(4), pp.64~81 (1997)
  49. Gini, A, "Bad leaders", misleaders, 2012, pp.117(2), 143~154
  50. Greenberg, J, "Organizational justice: Yesterday, today, and tomorrow", Journal of managment, 16(2), pp.399~432 (1990)
  51. Gouldner, A. W, "The norm of reciprocity: A preliminary statement", American sociological review, pp.161~178 (1960)
  52. Hair, J. F., "Multivariate Data Analysis" (2010), Pearson Prentice Hall
  53. Hassan, S., "Does ethical leadership matter in government? Effects on organizational commitment, absenteeism, and willingness to report ethical problems", Public Administration Review, 74(3), pp.333~343 (2014)
  54. Henle, C. A, "Predicting workplace deviance from the interaction between organizational justice and personality", Journal of Managerial Issues, pp.247~263 (2005)
  55. Howell, J. M, "The ethics of charismatic leadership: submission or liberation?", The Executive, 6(2), pp.43~54 (1992)
  56. Kahn, W. A, "Psychological conditions of personal engagement and disengagement at work", Academy of management journal, 33(4), pp.692~724 (1990)
  57. Kanungo, R. N, "Ethical dimensions of leadership (3)" (1996), Sage Publications
  58. Katz, D, "The motivational basis of organizational behavior", Behavioral science, 9(2), pp.131~146 (1964)
  59. Konovsky, M. A, "Citizenship behavior and social exchange", Academy of management journal, 37(3), pp.656~669 (1994)
  60. Kouzes, J. M, "The leadership challenge: How to get extraordinary things done in organizations." (1987), The Jossey-Bass management series
  61. Kramer, R. M, "Trust in organizations: Frontiers of theory and research", pp.1~15 (1996)
  62. Lattin, J., "Analyzing Multivariate Data" (2003), Thomson
  63. L‰pine, J. P, "The epidemiology of anxiety disorders: prevalence and societal costs", Journal of Clinical Psychiatry (2002)
  64. MacKenzie, S. B., "Organizational citizenship behavior and objective productivity as determinants of managerial evaluations of salespersons'performance", Organizational behavior and human decision processes, 50(1), pp.123~150 (1991)
  65. Mayer, D. M., "How low does ethical leadership flow? Test of a trickle-down model", Organizational Behavior and Human Decision Processes, 108(1), pp.1~13 (2009)
  66. Mayer, D. M., "Who displays ethical leadership, and why does it matter? An examination of antecedents and consequences of ethical leadership", Academy of Management Journal, 55(1), pp.151~171 (2012)
  67. McAllister, D. J, "Affect-and cognition-based trust as foundations for interpersonal cooperation in organizations", Academy of management journal, 38(1), pp.24~59 (1995)
  68. Miles, M. P, "Environmental marketing: A source of reputational, competitive, and financial advantage", Journal of business ethics, 23(3), pp.299~311 (2000)
  69. Mishra, A. K, "Trust in Organizations. Frontiers of theory and research", pp.261~287 (1996)
  70. Nunnally, J. C., "Psychometric theory" (1994), McGraw-Hill
  71. O'Brien, K. E., "A meta-analytic investigation of gender differences in mentoring", Journal of Management, 36, pp.537~554 (2008)
  72. Organ, D. W, "Organizational citizenship behavior: The good soldier syndrome", pp.1988, Lexington Books
  73. Pillai, R., "Fairness perceptions and trust as mediators for trnsformational and transactional leadership: A Two-Sample Study", Journal of Management, 25(6), pp.897~933 (1999)
  74. Podsakoff, P. M., "Transformational leader behaviors and their effects on followers' trust in leader, satisfaction, and organizational citizenship behaviors", The leadership quarterly, 1(2), pp.107~142 (1990)
  75. Podsakoff, P. M, "An examination of the psychometric properties and nomological validity of some revised and reduced substitutes for leadership scales", Journal of Applied Psychology, 79(5), pp.702~ (1994)
  76. Podsakoff, P. M., "Transformational leader behaviors and substitutes for leadership as determinants of employee satisfaction, commitment, trust, and organizational citizenship behaviors", Journal of management, 22(2), pp.259~298 (1996)
  77. Resick, C. J., "A cross-cultural examination of the endorsement of ethical leadership", Journal of Business Ethics, 63(4), pp.345~359 (2006)
  78. Resick, C. J., "Ethical leadership, moral equity judgments, and discretionary workplace behavior", Human Relations (2013)
  79. Rousseau, D. M., "Not so different after all: A cross-discipline view of trust", Academy of management review, 23(3), pp.393~404 (1998)
  80. Smith, C. A., "Organizational citizenship behavior: Its nature and antecedents", Journal of applied psychology, 68(4), pp.653~ (1983)
  81. Spector, P. E, "An emotion-centered model of voluntary work behavior:Some parallels between counterproductive work behavior and organizational citizenship behavior", Human Resource management review, 12(2), pp.269~292 (2002)
  82. Spector, P. E., "Counterproductive work behavior: Investigations of actors and targets" (2005), American Psychological Association
  83. Trevio, L. K., "A qualitative investigation of perceived executive ethical leadership: Perceptions from inside and outside the executive suite", Human relations, 56(1), pp.5~37 (2003)
  84. Werner, E. E, "Protective factors and individual resilience", Handbook of early childhood intervention, 2, pp.115~132 (2000)
  85. Yang, J, "The relations of daily counterproductive workplace behavior with emotions, situational antecedents, and personality moderators: A diary study in Hong Kong", Personnel Psychology, 62(2), pp.259~295 (2009)

관련 논문AI추천

이 간행물의 다른 논문 (29건)