본문 바로가기
KERD
논문KCI 등재

대상유사성모형(Target Similarity Model)으로 본 조직시민행동에 대한 LMX, 조직정치 및 자기효능감의 효과

The effects of LMX, organizational politics, and self-efficacy on the organizational citizenship behavior from the perspective of target similarity model

박재춘
한국행정연구원 (The Korea Institute of Public Administration)|2013.09|한국행정연구 (The Korean Journal of Public Administration)|제22권 제3호|pp. 91-123|DOI 10.22897/kipajn.2013.22.3.004

0

조회

0

다운로드

11

인용

0

참고문헌

키워드

자기효능감self-efficacy리더-구성원 교환관계(LMX)조직정치지각(POPs)조직시민행동(개인지향(OCBI)조직지향(OCBO))대상유사성 모형leader-member exchange(LMX)perception of organizational politics(POPs)402 www.kipa.re.kr organizational citizenship behavior(OCB at individual(OCBI)OCB at organization(OCBO))target similarity model
주제분류행정학

초록

본 연구는 관료조직에서 공무원들의 조직시민행동에 영향을 주는 LMX와 조직정치의 효과 및자기효능감의 조절효과를 검증하고자, 대상유사성모델(target similarity model)을 적용하여 행정부처및 지자체 소속 공무원 278명을 대상으로 분석하였다. 구조방정식 모형을 활용한 분석결과, 첫째, 높은 수준의 LMX는 공무원들의 조직정치지각에유의미한 부(-)의 효과를 보였다. 그러나 외집단만을 대상으로 할 경우, 통계적으로 유의미하지않았지만, LMX의 질이 POPs에 정(+)의 관계를 보였다. 둘째, LMX의 질은 OCBO보다 OCBI에 더강한 영향력을 보였다. 대상별 관계에서 LMX는 OCBI에 긍정적인 영향을 주었으나, OCBO와는통계적으로 유의미하지 않았다. 특히 외집단만을 대상으로 할 경우, LMX의 질은 OCBO에 통계적으로유의미한 부(-)의 영향을 보였다. 셋째, 높은 수준의 조직정치지각은 OCBI에 비해 OCBO에 더 강한영향력을 보였다. 대상별 관계에서 조직정치지각은 OCBO에 부정적인 영향을 보였으나, OCBI에는통계적으로 유의미하지 않았다. 마지막으로 공무원들의 높은 자기효능감은 낮은 집단에 비해,OCBO에 미치는 조직정치지각의 효과를 더욱 부정적으로 인식하였다. 그러나 LMX와 조직정치지각,조직정치지각과 OCBI에서의 자기효능감의 조절효과는 검증되지 않았다. 마지막으로 결론을 통해 본 연구의 시사점과 한계점, 향후 연구방향을 제시하였다.

Abstract

The purpose of this article investigates the effects of leader-member exchange(LMX) and perception of organizational politics(POPs) in predicting two types of organizational citizenship behavior(OCB at individual(OCBI), OCB at organization(OCBO)) based on the perspective of target similarity model. Also this study examines the moderating effect of self-efficacy on the relationship between LMX and POPs, POPs and OCBO/OCBI. The data were collected from a survey of 278 central and local government employees in Korea. A structural equation modeling(SEM) was employed to test the hypotheses. The main findings of this study was as follows: First, high-quality LMX relationships was negatively related to POPs. Second, the direct effect of LMX on OCBI was much stronger than that on OCBO. Also high-quality LMX was significantly positive related to OCBI, whereas LMX was not significantly related to the OCBO. Third, the direct effect of POPs on OCBO was much stronger than that on OCBI. Also POPs was to have had a negative relationship with OCBO, whereas POPs was not significantly related to the OCBI. Finally, the public officials with combinations of high self-efficacy and high POPs were particularly susceptible to the negative effects of OCBO. But the moderating effects of self-efficacy in the relationship between LMX and POPs, or POPs and OCBI was not significant. Based on the finding, theoretical and practical implications were provided.

참고문헌 (107)

  1. 강대석, "윤리적 행동-커리어 성공의 연계성과 조직 정치의 지각이 커리어 관련 모티베이션에 미치는 영향", 조직과 인사관리연구, 32(4), pp.125~150 (2008), 한국인사관리학회
  2. 곽종우, "심리적 주인의식이 조직몰입 및 조직시민행동에 미치는 영향과 리더-구성원 교환관계 및 조직지원인식의 조절효과: 국내에 진출한 다국적기업을 대상으로", 국제경영리뷰, 16(4), pp.149~177 (2012), 한국국제경영관리학회
  3. 김계수, "(Excel 2007을 이용한) 통계분석" (2008), 한나래출판사
  4. 김석우, "임원승진 후보자의 조직정치와 권력이 승진에 미치는 영향", 조직과 인사관리연구, 27(4), pp.113~145 (2003), 한국인사관리학회
  5. 김현성, "조직정치지각이 조직시민행동에 미치는 영향: 조직공정성의 매개효과와 공정한 세상에 대한 믿음 및 리더 정치기술의 조절효과를 중심으로", 한국심리학회지: 산업 및 조직, 25(2), pp.397~420 (2012), 한국산업및조직심리학회[DOI]
  6. 김혜진, "조직구성원의 문화성향에 따른 조직시민행동의 차이: 조직지원인식의 조절효과와 매개효과", 한국심리학회지: 산업 및 조직, 25(2), pp.265~297 (2012), 한국산업및조직심리학회[DOI]
  7. 박권홍, "긍정심리자본과 리더십 성과", 박사, 벤처중소기업학, pp.2011
  8. 박재춘, "리더십 행동과 리더-구성원 교환관계(LMX), 리더십 효과성 간의 관계: 공직사회를 중심으로", 한국행정연구, 22(1), pp.29~61 (2013), 한국행정연구원
  9. 배성현, "조직정치와 조직시민행동, 직무긴장, 이직의도와 관계 및 조직지원 인식의 매개효과", 조직과 인사관리연구, 34(2), pp.1~30 (2010), 한국인사관리학회
  10. 백승근, "조직과 직무차원의 자원이 자긍심을 통해 종업원 몰입에 미치는 영향: 대상유사성 모형(Target Similarity Model)을 중심으로", 한국심리학회지: 산업 및 조직, 26(2), pp.271~296 (2013), 한국산업및조직심리학회
  11. 이규만, "군조직에서의 조직정치지각이 구성원의 태도 및 행동에 미치는 영향", 경영교육연구, 41(41), pp.51~67 (2006), 한국경영교육학회
  12. 이근환, "조직정치지각의 선행요인에 관한 연구", 대한경영학회지, 25(4), pp.1991~2019 (2012), 대한경영학회[DOI]
  13. 이근환, "조직정치지각이 직무태도에 미치는 영향 연구", 창조와 혁신, 5(1), pp.189~229 (2012), 피터드러커 소사이어티[DOI]
  14. 이재원, "조직정치 인식과 조직원 반응사이에서의 조직기반 자긍심의 조절효과에 대한 연구", 인사조직연구, 14(1), pp.89~116 (2006), 한국인사조직학회
  15. 이형로, "조직공정성과 조직유효성의 관계에서 긍정심리자본의 매개효과 : 수도권 대학 직원을 중심으로", 석사, 경영학과 경영학전공, pp.2012
  16. 정기수, "변혁적 리더십과 리더-부하 관계가 조직시민행동에 미치는 영향 -대기업 산업교육 지도자의 리더십을 중심으로-", Andragogy Today: Interdisciplinary Journal of Adult & Continuing Education (IJACE), 6(2), pp.16~36 (2003), 한국성인교육학회
  17. 정대용, "벤처 기업가의 정치적 기술과 사회적 네트워크 간의 구조적 관계 모형", 한국경영학회 하계경영통합학술대회 한국생산성학회, pp.1~19 (2010)
  18. 정종원, "조직 내 정치에 관한 탐색적 연구: 조직시민행동, 직무만족, 조직성과와의 실증적 인과관계 분석을 중심으로", 한국공공관리학보, 26(3), pp.261~289 (2012), 한국공공관리학회
  19. 한진환, "조직정치지각이 직무스트레스와 조직시민행동에 미치는 영향에 관한 연구", 산업경제연구, 24(3), pp.1397~1423 (2011), 한국산업경제학회
  20. 허준, "AMOS 구조방정식모형-고급편" (2013), 한나래출판사
  21. Andrew, M. C., "Discriminating among organizational politics, justices, and support", Journal of Organizational Behavior, 22, pp.347~366 (2001)
  22. Atinc, G., "Perceptions of organizational politics : A meta-analysis of theoretical antecedents", Journal of Managerial Issues, 22(4), pp.494~513 (2010)
  23. Bass, B., "Stogdill's Handbook of Leadership" (1981), Free Press
  24. Bolino, M. C., "Citizenship and impression management: Good soldiers or good actors?", Academy of Management Review, 24, pp.82~98 (1999)
  25. Bozeman, D. P., "Organizational politics, perceived control, and work outcomes : Boundary conditions on the effects of politics", Journal of Applied Social Psychology, 31(3), pp.486~503 (2001)
  26. Chang, C. H., "The relationship between perceptions of politics and employee attitudes, strain, and behavior : A meta-analytic examination", Academy of Management Journal, 52, pp.779~801 (2009)
  27. Chang, C. H., "Perceptions of organizational politics and employee citizenship behaviors", Journal of Business Psychology, 27, pp.395~406 (2012)
  28. Collins, B. J., "One size does not fit all: Nurturing or neglecting the nature of individual's core self-evaluation", 박사, pp.2008
  29. Cropanzano, R., "The relationship of organizational politics and support to work behaviors, attitudes, and stress", Journal of Organizational Behavior, 18(2), pp.159~180 (1997)
  30. Dansereau, F., "A vertical dyad linkage approach to leadership within formal organizations", Organizational Behavior and Human Performance, 13, pp.46~78 (1975)
  31. Davis, W. D., "Perceptions of politics and organizational cynicism : An attributional and leader-member exchange perspective", Leadership Quarterly, 15, pp.439~465 (2004)
  32. Deluga, R. J., "The politics of leadership : The relationship between task-people leadership and subordinate influence", Journal of Organizational Behavior, 9, pp.359~366 (1988)
  33. Drory, A., "The definition of organizational politics : A review", Human Relations, 43, pp.1133~1154 (1990)
  34. DuBrin, A. J., "Career maturity, organizational rank and political behavior tendencies", Psychology Rep, 63, pp.531~537 (1988)
  35. Duchon, D., "Vertical dyad linkage : A longitudinal assessment of antecedents, measures, and consequences", Journal of Applied Psychology, 71, pp.56~60 (1986)
  36. Farrell, D., "Patterns of political behavior in organizations", Academy of Management Review, 7, pp.403~412 (1982)
  37. Fedor, D., "The contribution of positive politics to the prediction of employee reactions", Journal of Applied Social Psychology, 38, pp.76~96 (2008)
  38. Ferris, G. R., "Personnel", Human Resource Management : A Political Influence Perspective, 1991, pp.17, 447~488
  39. Ferris, G. R., "Perceptions of organizational politics", Journal of Management, 18, pp.93~116 (1992)
  40. Ferris, G. R., "Perceptions of organizational politics: Theory and research directions, In Research in multi-level issues", pp.2002, Elsevier Science
  41. Ferris, G. R., "Politics in organizations, In Impression management in the organization", pp.143~170 (1989), Erlbaum
  42. Ferris, G. R., "Development and validation of the political skill inventory", Journal of Management, 31, pp.126~152 (2005)
  43. Ferris, G. R., "Political skill in organization", Journal of Management, 33, pp.289~320 (2007)
  44. Fornell, C., "Evaluating Structural Equation Models with Unobservable Variables and Measurement Error", Journal of Marketing Research, 49, pp.39~50 (1981)
  45. Frost, P. J., "Power, politics, and influence, In Handbook of organizational communication", pp.503~548 (1987), Sage
  46. Gerstner, C. R., "Meta-analytic review of leader-member exchange theory : correlates and construct issues", Journal of Organizational Behavior, 22, pp.789~808 (1997)
  47. Graen, G. P., "Relationship-based approach to leadership, development of leader-member exchange theory of leadership over 25 years : applying a multilevel multi-domain perspective", Leadership Quarterly, 25, pp.219~247 (1995)
  48. Gray, B., "Politics and strategic change across organizational life cycles", Academy of management review, 10, pp.707~723 (1985)
  49. Hackett, R. D., "LMX and organizational citizenship behavior: Examining the links within and across Western and Chinese samples, In Dealing with diversity", pp.219~264 (2003), Information Age
  50. Hair, J. F., "Multivariate data analysis" (1998), Prentice-Hall
  51. Hirschman, A. O., "Exit, voice, and loyalty: Responses to decline in firms, organizations, and states" (1970), Harvard University Press
  52. Hochwarter, W. A., "The moderating role of optimism on politics-outcomes relationships : A test of competing perspectives", Human relations, 63(9), pp.1371~1394 (2010)
  53. Hochwarter, W. A., "The interactive effects of politics perceptions and trait cynicism on work outcomes", Journal of Leadership and Organizational Studies, 10(4), pp.44~57 (2004)
  54. Hochwarter, W. A., "Perceived organizational support as a mediator of the relationship between politics perceptions and work outcomes", Journal of Vocational Behavior, 63(3), pp.438~456 (2003)
  55. Hochwarter, W. A., "Positive affectivity and collective efficacy as moderators of the relationship between perceived politics and job satisfaction", Journal of Applied Social Psychology, 33(5), pp.1009~1035 (2003)
  56. Hsiung, H. H., "Nourishing or suppressing? The contradictory influences of perception of organizational politics on organizational citizenship behavior", Journal of Occupational and Organizational Psychology, 85, pp.258~276 (2012)
  57. Ilies, R., "Leader-member exchange and citizenship behavior : A meta-analysis", Journal of Applied Psychology, 92(1), pp.269~277 (2007)
  58. Kacmar, K. M., "Further validation of the perceptions of political scale(POPS) : A multiple sample investigation", Journal of Management, 23(5), pp.627~658 (1997)
  59. Kacmar, K. M., "Perceptions of organizational politics scale(POPS) : Development and construct validation", Educational and Psychological Measurement, 51, pp.193~205 (1991)
  60. Kacmar, K. M., "Further validation of the perceptions of politics scale(POPS): A multiple sample investigation", Paper Presented at Academy of Management Meeting (1994)
  61. Kacmar, K. M., "An examination of the perceptions of organizational politics model : Replication and extension", Human Relations, 52, pp.383~416 (1999)
  62. Kacmar, K. M., "Control and exchange : The impact of work environment on the work effort of low relationship quality employees", Leadership Quarterly, 18, pp.69~84 (2007)
  63. Kipnis, D., "Intraorganizational influence tactics : Explorations in getting one's way", Journal of Applied Psychology, 65(4), pp.440~452 (1980)
  64. Kumar, P., "Organizational politics and its effects on member of organizations", Human Relations, 42(4), pp.305~314 (1989)
  65. Lavelle, J. J., "Commitment, procedural fairness, and organizational citizenship behavior : A multifoci analysis", Journal of Organizational Behavior, 30, pp.337~357 (2009)
  66. Lavelle, J. J., "Taking a multifoci approach to the study of justice, social exchange, and citizenship behavior : The target similarity model", Journal of Management, 3, pp.841~866 (2007)
  67. Lewin, K., "Principles of topological psychology" (1936), McGraw-Hill
  68. Liden, R. C., "Multidimensionality of leader-member exchange : An empirical assessment through scale development", Journal of Management, 24(1), pp.43~72 (1998)
  69. Liden, R. C., "Multidimensionality of Leader-Member Exchange : An Empirical Assessment through Scale Development", Journal of Management, 24(1), pp.43~72 (1998)
  70. Luthans, F., "Positive Psychological Capital : Measurement and Relationship with Performance and Satisfaction", Personnel Psychology, 60, pp.541~572 (2007)
  71. Luthans, F., "Psychological Capital: Developing the Human Competitive edge" (2007), Oxford University Press
  72. Madison, D. L., "Organizational politics : An exploration of managers perceptions", Human Relations, 33, pp.79~100 (1980)
  73. Maslyn, J. M., "Perceptions of politics : Does measuring different foci matter?", Journal of Applied Psychology, 84(4), pp.645~653 (1998)
  74. Masterman, S. S., "Integrating justice and social exchange : The differing effects of fair procedures and treatment on work relationships", Academy of Management Journal, 43, pp.738~748 (2000)
  75. Mayes, B. T., "Toward a definition of organizational politics", Academy of Management Review, 2, pp.672~678 (1977)
  76. Miller, B. K., "Politics and justice : A mediated moderation model", Journal of Managerial Issues, 20(2), pp.214~237 (2008)
  77. Miller, B. K., "Perceptions of organizational politics : A meta-analysis of outcomes", Journal of Business and Psychology, 22, pp.209~222 (2008)
  78. Mintzberg, H., "The nature of managerial work" (1973), Longman
  79. Mintzberg, H., "Structure in fives: Designing effective organizations" (1983), Prentice-Hall
  80. Moorman, C., "Relationships between Providers and users of market research : The dynamics of trust within and between organizations", Journal of Marketing Research, 24, pp.314~328 (1992)
  81. Moorman, R. H., "Relationship between organizational justice and organizational citizenship", Journal of Applied Psychology, 76, pp.845~855 (1991)
  82. Moorman, R. H., "Treating employees fairly and organizational citizenship behavior", Employee Responsibilities and Rights Journal, 6, pp.209~225 (1993)
  83. Organ, D. W., "Organizational citizenship behavior: Good soldier syndrome" (1988), Lexington Books
  84. Organ, D. W., "The motivational basis of organizational citizenship behavior, In Research in organizational behavior", pp.43~72 (1990), JAI Press
  85. Pfeffer, J., "Power in organizations" (1981), Pitman Publishing
  86. Poon, J. M. L., "Trust-in-supervisor and helping coworker : Moderating effect of perceived politics", Journal of Managerial Psychology, 21(6), pp.518~532 (2006)
  87. Randall, M. L., "Organizational politics and organizational support as predictors of work attitudes, job performance, and organizational citizenship behavior", Journal of Organizational Behavior, 20, pp.159~174 (1999)
  88. Rosen, C. C., "The emotional implications of organizational politics : A process model", Human Relations, 62(1), pp.27~57 (2009)
  89. Rosen, C. C., "Placing perceptions of politics in the context of the feedback environment, employee attitudes, and job performance", Journal of Applied Psychology, 91(1), pp.211~220 (2006)
  90. Setton, R. P., "Social exchange in organizations : Perceived organizational support, leader-member exchange, and employee reciprocity", Journal of Applied Psychology, 81, pp.219~227 (1996)
  91. Smith, C. A., "Organizational citizenship behavior : Its nature and antecedents", Journal of Applied Psychology, 68, pp.653~663 (1983)
  92. Stajkovic, A. D., "Social cognitive theory and self-efficacy : Going beyond traditional motivational and behavioral approaches", Organizational Dynamics, 26, pp.62~74 (1998)
  93. Todd Royle, M., "The interactive effects of accountability and job self-efficacy on organizational citizenship behavior and political behavior", Organizational Analysis, 13(1), pp.53~71 (2005)
  94. Treadway, D. C., "The role of age in the perceptions of politics-job performance relationship : A three-study constructive replication", Journal of Applied Psychology, 90(5), pp.872~881 (2005)
  95. Treadway, D. C., "Political will, political skill, and political behavior", Journal of Organizational Behavior, 26, pp.229~245 (2005)
  96. Valle, M., "Do politics perceptions relate to political behaviors? Tests of an implicit assumption and expanded model", Human Relations, 53, pp.359~386 (2000)
  97. Valle, M., "Self-efficacy, outcome expectation and organizational politics perception", Journal of Behavioral and Applied Management, 5(1), pp.18~30 (2003)
  98. Vigoda, E., "Internal politics in public administration systems", Public personnel Management, 29(2), pp.185~210 (2000)
  99. Vigoda, E., "Influence tactics and perceptions of organizational politics : A longitudinal study", Journal of Business Research, 55, pp.311~324 (2002)
  100. Vigoda-Gadot, E., "Perceptions of politics and performance in public and private organizations : A test of one model across two sectors", Policy and Politics, 33(2), pp.251~276 (2005)
  101. Wang, H., "Leader-member exchanges as a mediator of the relationship between transformational leadership and followers' performance and organizational citizenship behavior", Academy of Management Journal, 48(3), pp.420~432 (2005)
  102. Watson, D., "Negative affectivity : The disposition to experience aversive emotional states", Psychological Bulletin, 96(3), pp.465~490 (1984)
  103. Weick, K. E., "Sensemaking in organizations" (1995), Sage
  104. Williams, L. J., "Job satisfaction and organizational commitment as predictors of organizational citizenship and in-role behaviors", Journal of Management, 17, pp.601~617 (1991)
  105. Witt, L. A., "The role of participation in decision-making in the organizational politics-job satisfaction relationship", Human Relations, 53(3), pp.341~358 (2000)
  106. Yates, D., "The politics of management" (1985), Jossey-Bass, Inc
  107. Yukl, G., "Consequences of influence tactics used with subordinates, peers, and the boss", Journal of Applied Psychology, 77, pp.525~535 (1992)

관련 논문AI추천

LMX와 조직시민행동간의 관계에 대한 조직정치지각의 조절효과연구: 우정공무원의 인식을 중심으로나기환, 한수진한국인사행정학회 · 한국인사행정학회보2018 · 제17권 제4호리더-구성원 교환관계, 셀프리더십 및 조직시민행동간 관계의 구조모형 분석: 지방정부 관료들의 셀프 리더십의 매개역할을 중심으로김대원(재) 한국지방행정연구원 · 지방행정연구2014 · 제28권 제1호지방공무원의 진성리더십이 조직시민행동에 미치는 영향: 학습지향성의 매개효과와 자기효능감의 조절된 매개효과 분석진윤희국가정책연구소 · 국가정책연구2021 · 제35권 제3호리더-구성원 교환관계, 조직시민행동, 조직동일시 간의 구조적 관계백유성한국질서경제학회 · 질서경제저널2022 · 제25권 제3호공무원 직무열의 선행요인 연구: 자기효능감, LMX 그리고 조직공정성나기환, 한수진한국인사행정학회 · 한국인사행정학회보2017 · 제16권 제4호LMX와 조직몰입의 관계분석: 자기효능감의 매개효과를 중심으로유광영, 이영균한국공공관리학회 · 한국공공관리학보2017 · 제31권 제2호

이 간행물의 다른 논문 (11건)

한국행정의 ‘전통’ 만들기: 하나의 소재로서 원조활동과 그것의 역설김민주pp. 1-27서번트 리더십과 임파워먼트가 조직효과성에 미치는 영향에 관한 연구 : 지역보건의료기관을 중심으로김호선, 진종순pp. 29-60사업특성별 성과관리제도의 유효성에 관한 연구 : 2012년 재정사업 자율평가 결과를 중심으로하연섭pp. 61-90공공부문 자체감사의 역량수준 변화 분석 : 법률 시행 전후 비교를 중심으로류숙원, 조형석pp. 125-154정부기관 만족도 조사의 빛과 그림자 : 재정성과목표관리제도 사례분석을 중심으로공병천, 유승현pp. 155-183
원문 보기