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한국공무원의 침묵 사유와 침묵 이슈에 관한 인식

Reasons and Issues of Employee Silence: Perceptions among Korean Civil Servants

박천오
한국인사행정학회 (Korean Society For Public Personnel Administration)|2015.12|한국인사행정학회보 (Korean Public Personnel Administration Review)|제14권 제4호|pp. 25-50

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참고문헌

키워드

Organizational Culture조직문화침묵VoiceSilence발언한국 공무원Korean Civil Servants
주제분류행정학

초록

행정기관의 성과 제고와 건전성 유지를 위해서는 공무원들이 직무와 관련하여 인지한 조직의 부정적 측면에 관해 문제 제기를 할 수 있어야 한다. 그러나 현실에서는 공무원들이 이에 대해 침묵함으로써 공익 실현을 저해하고 국가사회에 해악을 초래하는 결과가 빚어지는 경우가 적지 않다. 본 연구는 공무원 침묵에 관한 연구가 본격화 되어야 한다는 전제에서, 공무원 침묵을 다양한 각도에서 논의하고, 한국 공무원들이 어떤 이유에서 어떤 이슈들에 대해 침묵하는지, 침묵이 공무원들의 직무태도에 어떤 부정적 영향을 미치는지의 의문을 국가 및 지방공무원 350여명을 대상으로 실시한 설문조사를 통해 밝힌다.

Abstract

Employees tend not to feel comfortable speaking to other employees about organizational problems or issues that concern them. Silence of civil servants could cause various negative effects on government and society as a whole. This study empirically examines the types of issues that Korean civil servants are reluctant to raise and the reasons they often decide to remain silent rather than voice their concerns. It also investigates the negative effects of the silence on the work attitudes of Korean civil servants. This study is based on the data from a survey conducted to 350 Korean civil servants in central and local governments.

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