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상사신뢰가 구성원의 지식공유와 창의성에 미치는 영향에 관한 연구 - 내재적 동기부여의 매개효과 -

Research on Influence of Trust on Superior on Followers' Knowledge Sharing and Creativity - Through Intrinsic Motivation -

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키워드

주제분류경영학

초록

조직에서 상사에 대한 신뢰는 구성원의 내적인 동기부여는 물론이고, 지식공유, 창의성과 같은 조직경쟁력과 관련된 중요한 부분에 많은 영향을 미친다. 본 연구는 상사에 대한 구성원의 신뢰가 내재적 동기부여를 통하여 지식공유와 구성원의 창의성에 어떤 영향을 미칠 것인가를 밝히는 것을 목적으로 하였다. 실증분석을 위하여 국내 제조업 32개 한국기업을 대상으로 설문조사를 실시하였다. 연구결과는 다음과 같다. 상사에 대한 신뢰는 구성원의 내재적 동기부여를 강하게 높이는 것으로 나타났다. 상사에 대한 신뢰를 바탕으로 내적으로 동기부여 된 구성원들은 자신의 지식을 적극적으로 공유하도록 하였고, 창의적인 행동을 하는 것으로 나타났다. 내재적 동기부여는 상사신뢰와 지식공유, 상사신뢰와 구성원의 창의성 사이에서 부분적인 매개를 하는 것으로 분석되었다. 이와 같은 연구결과를 통하여 상사신뢰는 차별적 경쟁력에서 중요한 요인이 될 수 있는 지식공유, 창의성에 중요한 영향을 미치고 있음을 밝혔다. 이런 영향을 감안할 때 기업조직에서 리더(팀장/부서장)들의 신뢰로운 행동이 얼마나 중요한지에 대한 인식의 중요성과 조직관리에서 참고할 만한 의미 있는 시사점을 제공하였다.

Abstract

Followers' trust on his/her superior in the organization significantly influences on knowledge sharing, followers' creativity as well as intrinsic motivation which are related to organizational competitiveness which is key driver in competitive edge. The main purpose of this research aimed to investigate relations among trust on superior, knowledge sharing, followers' creativity and intrinsic motivation in Korea companies. In addition, the purpose of this study was to investigate whether intrinsic motivation would mediate the effect of trust on superior on outcome variables. A research model and hypotheses were developed in order to examine the theoretical research issues and questions. To verify the model proposed, survey data from 32 manufacturing companies in various industries of Korea were gathered by distributing 424 questionnaires to team member. The final set of data used for analyze hypotheses included 385 responses. The empirical analysis results of this research are as follow. Trust on superior was shown to influence intrinsic motivation. Meantime, intrinsic motivation was influencing followers' knowledge sharing and it was influencing follower's creativity. Finally, intrinsic motivation partially mediated between trust on superior and outcome variables. Findings of this research indicate that trust on superior was very important factor in a way that it closely related to variables of organization's differentiated competency, such as knowledge sharing and follower's creativity. This results would be highlighted to team leaders including top management in the organization in a sense how much important that the leaders(team/department) do their trustworthy behavior in daily work situations.

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