본문 바로가기
KERD
논문KCI 등재

종업원의 지식공유가 상사의 직무성과 평가에 미치는 영향: 상사 지식공유 지각의 매개효과 및 상사 지식공유 동기 귀인의 조절효과 검증

The Effect of Knowledge Sharing on Job Performance: Analysis of Mediating Effect of Supervior’s Perception of Knowledge Sharing and Moderating Effects of Supervior’s Attribution

김형진
한국전문경영인학회|2023.08|전문경영인연구 (Journal of CEO and Management Studies)|제26권 제2호|pp. 49-70

0

조회

0

다운로드

0

인용

0

참고문헌

키워드

직무성과Job Performance지식공유Knowledge sharing조절된 매개효과Moderated Mediating Effect이타적 동기Altruistic Motive상사 지식공유 지각상사 지식공유동기 귀인이미지 동기Superviors’ PerceptionSuperviors’ AttributionImage Motive

초록

본 연구는 종업원의 지식공유와 상사의 직무성과 평가 간 상사 지식공유 지각의 매개효과 와 함께 종업원의 지식공유와 상사 지식공유 지각 간 상사 지식공유동기 귀인의 조절효과 를 실증적으로 검증하고자 하였다. 실증 연구 결과는 다음과 같다. 첫째, 종업원의 지식공 유는 상사 지식공유 지각에 정(+)의 영향을 주었다. 둘째, 종업원의 지식공유와 상사 지식공유 지각 간 관계는 상사가 귀인한 이타적 동기가 조절하는 것으로 나타났다. 다시 말해, 상사의 이타적 동기 귀인 수준이 높을 때, 종업원의 지식공유가 상사 지식공유 지각에 미치는 영향이 강한 정(+)의 관계로 나타났다. 셋째, 상사 지식공유 지각은 죵업원 의 지식공유와 상사의 직무성과 평가를 매개하는 것으로 나타났다. 마지막으로 상사의 이타적 동기 귀인은 종업원의 지식공유와 상사의 직무성과 평가 간 상사 지식공유 지각의 매개효과를 조절하여 조절된 매개효과가 유의한 것으로 나타났다. 연구결과를 바탕으로 본 연구의 시사점, 한계 및 향후 연구 방향을 제시하였다.

Abstract

The purpose of this study is to examine the influence of subordinates' knowledge sharing on supervisors' perception of their subordinates' knowledge sharing and job performance. Additionally, this paper attempts to explain the mediating effect of supervisors' perception of their subordinates' knowledge sharing between subordinates' knowledge sharing and job performance. Furthermore, this paper focuses on supervisors' attribution of subordinates' knowledge sharing motives (altruistic and image) as a possible moderator between subordinates' knowledge sharing and supervisors' perception of their subordinates' knowledge sharing. The major findings of the empirical research are as follows: 1) Subordinates' knowledge sharing was positively related to supervisors' perception of their subordinates' knowledge sharing. 2) Supervisors' attribution of an altruistic motive had a positive moderating effect on the relationship between knowledge sharing and supervisors' perception of their subordinates' knowledge sharing.3) Supervisors' perception of their subordinates' knowledge sharing has been found to have a full mediating effect on the relationship between subordinates' knowledge sharing and job performance. Finally, the moderated mediating effect of supervisors' attribution of an altruistic motive was statistically significant in the mediation relationship between subordinates' knowledge sharing, supervisors' perception of their subordinates' knowledge sharing, and job performance.

참고문헌 (58)

  1. 김보영, "왜 인기 있는 직원이 지식공유를 하는가: 동기부여 관점에서", 지식경영연구, 21(1), pp.151~173 (2020), 한국지식경영학회[DOI]
  2. 김보영, "도움행동의 해석에 관한 연구: 행위자 자기표현 조절능력과 평가자 이미지 향상동기의 조절효과", 경영학연구, 39(3), pp.739~767 (2010), 한국경영학회
  3. 김형진, "지식공유와 지식은폐의 선행요인 및 결과에 관한 연구", 대한경영학회지, 30(12), pp.2085~2104 (2017), 대한경영학회[DOI]
  4. 김형진, "지식공유의 선행요인 및 성과에 관한 연구- 과업상호의존성의 조절효과 검증 -", 경영학연구, 46(5), pp.1367~1395 (2017), 한국경영학회[DOI]
  5. 설현도, "사회적 자본과 지식공유의 관계에 대한 연구", 대한경영학회지, 28(1), pp.141~158 (2015), 대한경영학회
  6. 심덕섭, "윤리적 리더십이 비윤리 행동, 내부고발 및 직무성과에 미치는 영향: 개인-조직 적합성의 매개효과 검증", 대한경영학회지, 32(2), pp.305~326 (2019), 대한경영학회[DOI]
  7. 윤석화, "직무수행과 상사의 동기귀인이 상사의 부하신뢰에 미치는 영향에 관한 연구", 인사조직연구, 17(3), pp.81~116 (2009), 한국인사조직학회
  8. 이동윤, "지식자기효능감이 종업원의 지식공유의도에 미치는 영향: 개인성과기대 및 과업성과기대의 매개효과 검증", 지식경영연구, 19(3), pp.31~46 (2018), 한국지식경영학회[DOI]
  9. 허명숙, "지식경영시스템" (2007), 한경사
  10. Aiken, L. S., "Multiple regression: Testing and Interpreting interactions" (1991), Sage
  11. Ajzen, I., "Action control from cognition to behavior", pp.11~39 (1985), Springer Verlag
  12. Ajzen, I., "Understanding attitudes and predicting social behavior" (1980), Prentice-Hall
  13. Allen, T. D., "The effects of organizational citizenship behavior on performance judgments : A field study and a laboratory experiment", Journal of Applied Psychology, 83(2), pp.247~260 (1998)
  14. Bandura, A., "Social foundation of thought and action: A social cognitive theory" (1986), Prentice Hall
  15. Baron, R. M., "The moderator-mediator variable distinction in social psychological research : Conceptual, strategic, and statistical considerations", Journal of Personality and Social Psychology, 51(6), pp.1173~1182 (1986)
  16. Bartol, K. M., "Encouraging knowledge sharing : The role of organizational reward systems", Journal of Leadership & Organizational Studies, 9(1), pp.64~76 (2002)
  17. Bolino, M. C., "Citizenship and impression management : Good soldiers or good actors?", Academy of Management Review, 24(1), pp.82~98 (1999)
  18. Cabrera, A., "Determinants of individual engagement in knowledge sharing", International Journal of Human Resource Management, 17(2), pp.245~264 (2006)
  19. Campbell, D. J., "Additive effects of task difficulty and goal setting on subsequent task performance", Journal of Applied Psychology, 61(3), pp.319~324 (1976)
  20. Chen, C. A., "Knowledge sharing motivation in the public sector : The role of public service motivation", International Review of Administrative Sciences, 81(4), pp.812~832 (2015)
  21. Chiaburu, D. S., "Do peers make the place? Conceptual synthesis and meta-analysis of coworker effects on perceptions, attitudes, OCBs, and performance", Journal of Applied Psychology, 93, pp.1082~1103 (2008)
  22. Chiu, C. M., "Understanding knowledge sharing in virtual communities : An integration of social capital and social cognitive theories", Decision Support Systems, 42(3), pp.1872~1888 (2006)
  23. Collins, J. C., "Built to last" (1994), Harper Business
  24. Compeau, D. R., "Application of social cognitive theory to training for computer skills", Information Systems Research, 6(2), pp.118~143 (1995)
  25. Compeau, D. R., "Computer self-efficacy: Development of a measure and initial test", MIS Quarterly, pp.189~211 (1995)
  26. Connelly, C. E., "How perpetrators and targets construe knowledge hiding in organizations", European Journal of Work and Organizational Psychology, 24(3), pp.479~489 (2015)
  27. Constant, D., "What’s mine is ours, or is it? A study of attitudes about information sharing", Information Systems Research, 5(4), pp.400~421 (1994)
  28. Davenport, T. H., "Working knowledge: How organizations manage what they know" (1998), Harvard Business Press
  29. Davis, F. D., "Extrinsic and intrinsic motivation to use computers in the workplace 1", Journal of Applied Social Psychology, 22(14), pp.1111~1132 (1992)
  30. Fait, M., "The roots of"Volunteer"employees’ engagement : The silent role of intellectual capital in knowledge-sharing intentions", Journal of Intellectual Capital, 24(2), pp.399~429 (2023)
  31. Fishbein, M., "Belief, attitude, intention, and behavior: An introduction to theory and research", Philosophy and Rhetoric, 10(2) (1977)
  32. Flynn, F. J., "Helping one’s way to the top : Self-monitors achieve status by helping others and knowing who helps whom", Journal of Personality and Social Psychology, 91(6), pp.1123~1137 (2006)
  33. Foss, N., "Alternative research strategies in the knowledge movement : From macro bias to micro-foundations and multi-level explanations", European Management Review, 6(1), pp.16~28 (2009)
  34. Hau, Y. S., "The effects of individual motivations and social capital on employees’ tacit and explicit knowledge sharing intentions", International Journal of Information Management, 33(2), pp.356~366 (2013)
  35. Hayes, A. F., "An index and test of linear moderated mediation", Multivariate Behavioral Research, 50(1), pp.1~22 (2015)
  36. Kankanhalli, A., "Contributing knowledge to electronic knowledge repositories: An empirical investigation", MIS Quarterly, pp.113~143 (2005)
  37. Kim, S. L., "The effect of coworker knowledge sharing on performance and its boundary conditions : An interactional perspective", Journal of Applied Psychology, 100, pp.575~582 (2015)
  38. Kuhl, J., "Volitional aspects of achievement motivation and learned helplessness : Toward a comprehensive theory of action control", In Progress in Experimental Personality Research, 13, pp.99~171 (1984)
  39. Lee, Y., "Enhancing employees’ knowledge sharing through diversity-oriented leadership and strategic internal communication during the COVID-19 outbreak", Journal of Knowledge Management, 25(6), pp.1526~1549 (2020)
  40. Matzler, K., "Antecedents of knowledge sharing-examining the influence of learning and performance orientation", Journal of Economic Psychology, 32, pp.317~329 (2011)
  41. Parker, S. K., "Modeling the antecedents of proactive behavior at work", Journal of Applied Psychology, 91(3), pp.636~652 (2006)
  42. Preacher, K. J., "SPSS and SAS procedures for estimating indirect effects in simple mediation models", Behavior Research Methods, Instruments, & Computers, 36(4), pp.717~731 (2004)
  43. Preacher, K. J., "Addressing moderated mediation hypotheses : Theory, methods, and prescriptions", Multivariate Behavioral Research, 42(1), pp.185~227 (2007)
  44. Prez, J. R., "Knowledge management and organizational competitiveness : A framework for human capital analysis", Journal of Knowledge Management, 7(3), pp.82~91 (2003)
  45. Reychav, L., "Going beyond technology : knowledge sharing as a tool for enhancing customer-oriented attitudes", International Journal of Information Management, 29, pp.353~361 (2009)
  46. Ryu, S., "Knowledge sharing behavior of physicians in hospitals", Expert Systems with Applications, 25(1), pp.113~122 (2003)
  47. Schnake, M., "Organizational citizenship : A review, proposed model, and research agenda", Human Relations, 44(7), pp.735~759 (1991)
  48. Siemsen, E., "The influence of psychological safety and confidence in knowledge on employee knowledge sharing", Manufacturing &Service Operations Management, 11(3), pp.429~447 (2009)
  49. Small, C. T., "Knowledge management and knowledge sharing : A review", Information Knowledge Systems Management, 5(3), pp.153~169 (2005)
  50. Srivastava, A., "Empowering leadership in management teams : Effects on knowledge sharing, efficacy, and performance", Academy of Management Journal, 49(6), pp.1239~1251 (2006)
  51. Tepper, B. J., "Moderators of the relationships between coworkers’ organizational citizenship behavior and fellow employees' attitudes", Journal of Applied Psychology, 89(3), pp.455~ (2004)
  52. Tung, H. L., "When empowering leadership links to team work outcomes: Encouraging the expression of psychological empowerment and knowledge sharing", GSTF Journal of Psychology(JPsych), 1(2) (2014)
  53. Measuring and assessing organizations, "Van de Ven, A. H.", ~ (1980)
  54. Van den Hooff, B., "Committed to share : Commitment and CMC use as antecedents of knowledge sharing", Knowledge and Process Management, 11(1), pp.13~24 (2004)
  55. Wang, N., "The influence mechanism of rewards on knowledge sharing behaviors in virtual communities", Journal of Knowledge Management, 26(3), pp.485~505 (2022)
  56. Wang, S., "Knowledge sharing : A review and directions for future research", Human Resource Management Review, 20(2), pp.115~131 (2010)
  57. Wasko, M. M., "Why should i share? Examining social capital and knowledge contribution in electronic networks of practice", MIS Quarterly, pp.35~57 (2005)
  58. Williams, L. J., "Job satisfaction and organizational commitment as predictors of organizational citizenship and in-role behaviors", Journal of Management, 17(3), pp.601~617 (1991)

관련 논문AI추천

지식자기효능감이 종업원의 지식공유의도에 미치는 영향: 개인성과기대 및 과업성과기대의 매개효과 검증김형진, 심덕섭, 이동윤한국지식경영학회 · 지식경영연구2018 · 제19권 제3호지식공유가 개인업무성과에 미치는 효과 및 경계조건에 대한 연구박오원, 오상석산업개발연구소 · 산업혁신연구2020 · 제36권 제2호동료의 과업관련 도움요청과 이들의 특징이 지식공유에 미치는 영향에 관한 연구김보영, 이수진한국지식경영학회 · 지식경영연구2012 · 제13권 제4호상사 지원과 동료 지원이 일몰입을 매개로 지식공유에 미치는 영향이소정, 홍아정한국지식경영학회 · 지식경영연구2017 · 제18권 제2호리더-구성원 교환관계와 지식공유 및 직무성과와의 관계연구-고용형태의 조절효과와 지식공유의 매개효과 검증-김영중, 최성현한국외식산업학회 · 한국외식산업학회지2022 · 제18권 제2호상사의 포용적 리더십이 구성원의 혁신적 업무행동에 미치는 영향: 심리적 임파워먼트와 지식공유의도의 매개효과박홍근, 이진구한국인력개발학회 · HRD연구2025 · 제27권 제1호

이 간행물의 다른 논문 (16건)

코칭리더십이 잡 크래프팅에 미치는 영향: 인지적 유연성의 매개효과와 라포의 조절효과이율, 오문환, 박지환pp. 1-24최고경영자의 비윤리적 행위가 종업원 성과에 미치는 영향: 상사 및 동료지원인식의 조절효과강희경pp. 25-48최고경영자의 영향력과 감사시간 및 감사보수 와의 관계: 전문경영인 여부를 중심으로이승현pp. 71-91The Impact of Korean CEOs’ Political Orientation on Organizational Capacity: The Role of Entrepreneurial Orientation차형석, 류주한pp. 93-122The Impact of Inter-organizational Formal Control on Supply Chain Performance: The Moderating Role of Inter-organizational Justice최종민, 리우위, 구광주pp. 123-158
원문 보기