디지털콘텐츠계약에서 청약철회의 효과에 관한 연구
A Study on the Effect of Withdrawal in Digital Content Transaction
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The E-commerce Consumer Protection Act was enacted to protect consumers in e-commerce. Therefore, consumer can withdraw an offer. However, it is not reasonable to withdraw an offer for digital content transactions. Therefore, the law was amended in 2016 and consumer can not withdraw an offer for digital content transactions. But if a operator does not take exclusion measures, consumer can withdraw an offer. In this case, consumers do not need to return digital content. In addition, a operator must refund the payment within 3 business days from the date when the consumer withdraws an offer. This converts the paid contract into a free contract. And a operator may be obliged to pay the delayed interest without knowing the obligation to refund the payment. The effect of this withdrawal is not appropriate. Therefore, contents of the law should be amended as follows. First, performance and usage methods of digital contents are various. Therefore, the effect of withdrawal should also be regulated according to various standards not a single standard. Especially, if the consumer withdraws the subscription, the digital contents received should be deleted. Second, the starting date of the refund is determined not as the day when a consumer withdraw but as the date when a withdrawal letter reached. Finally, if a operator does not delete digital contents, a consumer does not pay the usage fee.
Abstract
The E-commerce Consumer Protection Act was enacted to protect consumers in e-commerce. Therefore, consumer can withdraw an offer. However, it is not reasonable to withdraw an offer for digital content transactions. Therefore, the law was amended in 2016 and consumer can not withdraw an offer for digital content transactions. But if a operator does not take exclusion measures, consumer can withdraw an offer. In this case, consumers do not need to return digital content. In addition, a operator must refund the payment within 3 business days from the date when the consumer withdraws an offer. This converts the paid contract into a free contract. And a operator may be obliged to pay the delayed interest without knowing the obligation to refund the payment. The effect of this withdrawal is not appropriate. Therefore, contents of the law should be amended as follows. First, performance and usage methods of digital contents are various. Therefore, the effect of withdrawal should also be regulated according to various standards not a single standard. Especially, if the consumer withdraws the subscription, the digital contents received should be deleted. Second, the starting date of the refund is determined not as the day when a consumer withdraw but as the date when a withdrawal letter reached. Finally, if a operator does not delete digital contents, a consumer does not pay the usage fee.
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