본문 바로가기
KERD
논문KCI 등재

조직 구성원의 또 다른 나: 시민 정체성의 개념과 조직 맥락에서의 적용 가능성 탐색

Another me at work: Exploring the concept of civic identity and its applicability in organizational context

0

조회

0

다운로드

0

인용

0

참고문헌

키워드

주제분류경영학

초록

조직 맥락에서 개인의 정체성 연구는 주로 업무 관련 정체성(예: 조직 동일시)에 관심을 두었으나, 경영 환경의 변화로 직원들의 직장 생활에서는 업무 이외의 정체성 발현이 더욱 중요해졌다. 그럼에도 불구하고 직장에서직원들의 다양한 정체성 간 역동이 어떻게 나타나는지에 대해서는 알려진 바가 거의 없다. 이에 본 연구는 정체성 연구에서 그동안 간과되었던 조직 구성원의 업무 외 정체성으로 시민 정체성(civic identity) 개념을 소개하고, 조직 맥락에서의 적용 가능성을 탐색하였다. 구체적으로 정체성 이론 및 전이 이론에 기반하여 여러 학문 분야에서 연구되어 온 시민 정체성의 개념을 정리하고, 탐색적인 실증 연구로 조직 구성원의 시민 정체성이 직장에서의 긍정적인 변화 지향 행동인 발언 행동(voice behavior)에 어떠한 영향을 미치는지 규명하였다. 가설 검정을위하여, 국내 대기업 직원 339명의 설문조사 자료를 수집해 위계적 회귀 분석을 실시하였다. 분석 결과, 조직 구성원들은 직장 내에서 직원 정체성과 시민 정체성을 함께 경험하고 발현하고 있었으며, 시민 정체성이 높은 직원일수록 조직과 사회에 긍정적인 변화를 촉진하는 발언 행동을 더 많이 보이는 것으로 나타났다. 이러한 결과는 조직 맥락에서의 정체성 연구에 있어 시민 정체성을 고려한 연구가 필요하다는 것을 의미하며, 기존 정체성연구 영역의 확장 및 기업 현장에 새로운 시사점을 제공하는 의의가 있다.

Abstract

Research on individual identity in organizations has mainly focused on work-related identity(e.g., organizational identification), but with changes in the business environment, employees have become influenced by non-work identities even while at work. Nonetheless, little is known about how these multiple identity dynamics play out in the workplace. This study suggests a new concept of civic identity as the non-work identity of organizational members, which has been overlooked in identity research, and explores its applicability in the organizational context. Specifically, based on identity theory and spillover theory, this study summarizes the concept of civic identity that has been studied in various academic fields, and conducted an exploratory empirical study to determine whether organizational members' civic identity has influences on a positive change-oriented behavior at work (i.e., voice behavior). To test the study hypotheses, survey data from 339 employees of a large domestic company were collected and hierarchical regression analyses were performed. As a result of the analyses, it was found that organizational members were experiencing and expressing both employee identity and civic identity within the workplace, and that employees with higher civic identity showed more voice behavior that brought about positive changes to the organization and society.

참고문헌 (84)

  1. 김형균, "1 인 가구 증가에 대한 세계의 대응", 국제사회보장리뷰, 11, pp.5~15 (2019)
  2. 김용재, "조직평판과 조직동일시가 직무만족에 미치는 영향", 기업경영연구, 20(6), pp.67~84 (2013)
  3. 김혜경, "'가족 이후'의 대안적 친밀성 : 비혼 청년층의 공동주거 사례를 통해 본 돌봄과 우정의 공동체 실험 : 비혼 청년층의 공동주거 사례를 통해 본 돌봄과 우정의 공동체 실험", 한국사회학, 51(1), pp.155~198 (2017)
  4. "투표하면 50만원씩 주는 회사…“전직원 투표시 1억6000만원 쏜다”" (2017)[URL]
  5. "세계시민교육 강좌, 전국 7개 대학에 개설" (2022)[URL]
  6. 유승권, "파타고니아, 비즈니스 가치사슬과 CSR 의 결합사례", 기업경영연구, 24(4) (2017)
  7. 이선미, "시민성 관점에서 본 자원활동 : 새로운 유형과 관점", NGO 연구, 11(1), pp.57~83 (2016)
  8. 이정원, "팀 내 발언 기회의 전이 효과 : 구성원의 삶의 만족과 사회적 영향력 인식에 미치는 영향 연구", 기업경영연구, 30(2), pp.51~76 (2023)
  9. Almond, G. A., "The civic culture: Political attitudes in five western democracies" (1963), Princeton University Press
  10. "제3회 세계시민교육 페다고지와 실천을 위한 국제회의 개최" (2018)[URL]
  11. Ashforth, B., "Role transitions in organizational life : An identity-based perspective" (2000), Routledge
  12. Ashforth, B. E., "Social identity theory and the organization", Academy of Management Review, 14(1), pp.20~39 (1989)[DOI]
  13. Ashforth, B. E., "Identification in organizations : An examination of four fundamental questions", Journal of Management, 34(3), pp.325~374 (2008)[DOI]
  14. Atkins, R., "Neighborhoods, adults, and the development of civic identity in urban youth", Applied Developmental Science, 7(3), pp.156~164 (2003)[DOI]
  15. Bateman, T. S., "The proactive component of organizational behavior : A measure and correlates", Journal of Organizational Behavior, 14(2), pp.103~118 (1993)[DOI]
  16. Bennett, W. L., "Civic life online: Learning how digital media can engage youth", pp.216~ (2007), The MIT Press
  17. Bode, C., "Corporate social initiatives and employee retention", Organization Science, 26(6), pp.1702~1720 (2015)[DOI]
  18. Bolger, N., "The contagion of stress across multiple roles", Journal of Marriage and the Family, 51(1), pp.175~183 (1989)[DOI]
  19. Brislin, R. W., "Field methods in cross-cultural research", pp.137~164 (1986), Sage Publications, Inc
  20. Burke, P. J., "The self : Measurement requirements from an interactionist perspective", Social Psychology Quarterly, 43(1), pp.18~29 (1980)[DOI]
  21. Burke, P. J., "Identity processes and social stress", American Sociological Review, 56(6), pp.836~849 (1991)[DOI]
  22. Burke, P. J., "Identity theory" (2009), Oxford University Press
  23. Burris, E. R., "Quitting before leaving : the mediating effects of psychological attachment and detachment on voice", Journal of Applied Psychology, 93(4), pp.912~922 (2008)[DOI]
  24. Burris, E. R., "The value of voice to managers : Employee identification and the content of voice", Academy of Management Journal, 60(6), pp.2099~2125 (2017)[DOI]
  25. Carr, D., "The SAGE handbook of Education for Citizenship and Democracy" (2008), Sage
  26. Caza, B. B., "From synchronizing to harmonizing : The process of authenticating multiple work identities", Administrative Science Quarterly, 63(4), pp.703~745 (2017)[DOI]
  27. Christodoulou, C., "Addressing antiwork concerns through nonwork identity: Beyond an emphasis on meaningful work", Industrial and Organizational Psychology, 17(1), pp.58~60 (2024)[DOI]
  28. Conroy, S., "Where there is light, there is dark : A review of the detrimental outcomes of high organizational identification", Journal of Organizational Behavior, 38(2), pp.184~203 (2017)[DOI]
  29. Creary, S. J., "Out of the box? How managing a subordinate’s multiple identities affects the quality of a managersubordinate relationship", Academy of Management Review, 40(4), pp.538~562 (2015)[DOI]
  30. Creed, W. D., "Being the change : Resolving institutional contradiction through identity work", Academy of Management Journal, 53(6), pp.1336~1364 (2010)[DOI]
  31. Crouter, A. C., "Spillover from family to work : The neglected side of the work-family interface", Human Relations, 37(6), pp.425~441 (1984)[DOI]
  32. Detert, J. R., "Leadership behavior and employee voice : Is the door really open?", Academy of Management Journal, 50(4), pp.869~884 (2007)[DOI]
  33. Dutton, J. E., "Pathways for positive identity construction at work : Four types of positive identity and the building of social resources", Academy of Management Review, 35(2), pp.265~293 (2010)[DOI]
  34. Flanagan, C. A., "Youth civic development : Implications of research for social policy and programs", Social Policy Report, 15(1) (2001)[DOI]
  35. Frese, M., "Helping to improve suggestion systems : Predictors of making suggestions in companies", Journal of Organizational Behavior, 20(7), pp.1139~1155 (1999)[DOI]
  36. Graham, J. W., "An essay on organizational citizenship behavior", Employee Responsibilities and Rights Journal, 4(4), pp.249~270 (1991)[DOI]
  37. Graves, L. M., "Commitment to family roles : Effects on managers’attitudes and performance", Journal of Applied Psychology, 92(1), pp.44~56 (2007)[DOI]
  38. Greco, L. M., "A meta-analytic review of identification at work : Relative contribution of team, organizational, and professional identification", Journal of Applied Psychology, 107(5), pp.795~830 (2022)[DOI]
  39. Hart, D., "Handbook of identity theory and research", pp.771~787 (2011), Springer
  40. Hogg, M. A., "Social identifications:A Social Psychology of Intergroup Relations and Group Processes" (1988), Routledg
  41. Jiang, Z., "Proactive personality and career adaptability : The role of thriving at work", Journal of Vocational Behavior, 98, pp.85~97 (2017)[DOI]
  42. Johnson, M. D., "Multiple professional identities : Examining differences in identification across work-related targets", Journal of Applied Psychology, 91(2), pp.498~506 (2006)[DOI]
  43. Kihlstrom, J. F., "Handbook of social cognition 1", pp.153~208 (1994)
  44. Kossek, E. E., "Work–family boundary management styles in organizations : A cross-level model", Organizational Psychology Review, 2(2), pp.152~171 (2012)[DOI]
  45. Lane, C., "A company of one: Insecurity, independence, and the new world of white-collar unemployment" (2009), Cornell University Press
  46. Lavelle, J. J., "Taking a multifoci approach to the study of justice, social exchange, and citizenship behavior: The target similarity model", Journal of Management, 33(6), pp.841~866 (2007)[DOI]
  47. Lee, E. S., "Identifying organizational identification as a basis for attitudes and behaviors : A meta-analytic review", Psychological Bulletin, 141(5), pp.1049~1080 (2015)[DOI]
  48. LePine, J. A., "Voice and cooperative behavior as contrasting forms of contextual performance : evidence of differential relationships with big five personality characteristics and cognitive ability", Journal of Applied Psychology, 86(2), pp.326~336 (2001)[DOI]
  49. Lobel, S. A., "Allocation of investment in work and family roles : Alternative theories and implications for research", Academy of Management Review, 16(3), pp.507~521 (1991)[DOI]
  50. Luhtanen, R., "A collective selfesteem scale : Self-evaluation of one’s social identity", Personality and Social Psychology Bulletin, 18(3), pp.302~318 (1992)[DOI]
  51. Luo, X. R., "Mobilization in the internet age : Internet activism and corporate response", Academy of Management Journal, 59(6), pp.2045~2068 (2016)[DOI]
  52. Prosocial behavior beyond borders: Understanding a psychological sense of global community, "Malsch, A. M.", Department of Psychology, Claremont Graduate University, ~ (2007)
  53. McCall, G. J., "Identities and interactions: An examination of human associations in everyday life" (1978)
  54. McFarland, S., "All humanity is my ingroup : a measure and studies of identification with all humanity", Journal of Personality and Social Psychology, 103(5), pp.830~853 (2012)[DOI]
  55. Morrison, E. W., "Employee voice and silence", Annu. Rev. Organ. Psychol. Organ. Behav., 1(1), pp.173~197 (2014)[DOI]
  56. Olkkonen, M. E., "Relationships between organizational justice, identification with organization and work unit, and group-related outcomes", Organizational Behavior and Human Decision Processes, 100(2), pp.202~215 (2006)[DOI]
  57. Pateman, C., "Participation and democratic theory" (1970), Cambridge University Press
  58. 7 habit and change the way you work, "Sleeping with your smartphone:How to break the 24", pp.2012, Perlow, L.
  59. Podsakoff, P. M., "Sources of method bias in social science research and recommendations on how to control it", Annual Review of Psychology, 63, pp.539~569 (2012)[DOI]
  60. Ramarajan, L., "Past, present and future research on multiple identities : Toward an intrapersonal network approach", The Academy of Management Annals, 8(1), pp.589~659 (2014)[DOI]
  61. Ramarajan, L., "Shattering the myth of separate worlds : Negotiating nonwork identities at work", Academy of Management Review, 38(4), pp.621~644 (2013)[DOI]
  62. Reysen, S., "A model of global citizenship : Antecedents and outcomes", International Journal of Psychology, 48(5), pp.858~870 (2013)[DOI]
  63. Rothbard, N. P., "Enriching or depleting? The dynamics of engagement in work and family roles", Administrative Science Quarterly, 46(4), pp.655~684 (2001)[DOI]
  64. Rothbard, N. P., "Investment in work and family roles : A test of identity and utilitarian motives", Personnel Psychology, 56(3), pp.699~729 (2003)[DOI]
  65. Seibert, S. E., "What do proactive people do? A longitudinal model linking proactive personality and career success", Personnel Psychology, 54(4), pp.845~874 (2001)[DOI]
  66. Samuelson, J., "The six new rules of business:Creating real value in a changing world" (2021), Berrett-Koehler Publishers
  67. Sobel, R., "From occupational involvement to political participation : An exploratory analysis", Political Behavior, 15, pp.339~353 (1993)[DOI]
  68. Song, Z., "Mood spillover and crossover among dual-earner couples : A cell phone event sampling study", Journal of Applied Psychology, 93(2), pp.443~452 (2008)[DOI]
  69. Stamper, C. L., "Work status and organizational citizenship behavior : A field study of restaurant employees", Journal of Organizational Behavior, 22(5), pp.517~536 (2001)[DOI]
  70. Stephan, U., "Organizations driving positive social change : A review and an integrative framework of change processes", Journal of Management, 42(5), pp.1250~1281 (2016)[DOI]
  71. Stets, J. E., "Verification across multiple identities : The role of status", Social Psychology Quarterly, 67(2), pp.155~171 (2004)[DOI]
  72. Stryker, S., "Self and identity: Psychosocial perspectives", pp.89~103 (1987), John Wiley & Sons
  73. Stryker, S., "The past, present, and future of an identity theory", Social psychology quarterly, 63(4), pp.284~297 (2000)[DOI]
  74. Suad Nasir, N. I., "The cultural construction of moral and civic identities", Applied Developmental Science, 7(3), pp.138~147 (2003)[DOI]
  75. Swann, V. B., "Psychological perspectives on the self", pp.33~66 (1983), Lawrence Erlbaum
  76. Tajfel, H., "Social identity and intergroup behaviour", Information (International Social Science Council), 13(2), pp.65~93 (1974)[DOI]
  77. Thoits, P. A., "On merging identity theory and stress research", Social Psychology Quarterly, pp.101~112 (1991)[DOI]
  78. "UNESCO" (2018)[URL]
  79. Van Dyne, L., "Helping and voice extra-role behavior : Evidence of construct and predictive validity", Academy of Management Journal, 41, pp.108~119 (1998)[DOI]
  80. Vough, H., "Not all identifications are created equal : Exploring employee accounts for workgroup, organizational, and professional identification", Organization Science, 23(3), pp.778~800 (2012)[DOI]
  81. Warren, D. E., "Constructive and destructive deviance tn organizations", Academy of Management Review, 28(4), pp.622~632 (2003)[DOI]
  82. Welbourne, T. M., "Advancing a richer view of identity at work : the role-based identity scale", Personnel Psychology, 70(2), pp.315~356 (2017)[DOI]
  83. Withey, M. J., "Predicting exit, voice, loyalty, and neglect", Administrative Science Quarterly, 34(4), pp.521~539 (1989)[DOI]
  84. Youniss, J., "What we know about engendering civic identity", American Behavioral Scientist, 40(5), pp.620~631 (1997)[DOI]

관련 논문AI추천

이 간행물의 다른 논문 (9건)