장애인거주시설종사자의 사회적 지원이 서비스지향행동에 미치는 영향: 조직몰입/직무만족의 매개효과
The Effects of Social Support on Service-oriented Behavior of Residential Facility Workers with Disabilities: Mediating Effects of Organizational Commitment and Job Satisfaction
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연구 목적: 이 연구는 장애인거주시설 종사자의 사회적 지원이 서비스지향향동에 미치는 영향과 이들 관계성에서 조직몰입과 직무만족의 매개효과에 대하여 검증하고자 하였다. 더 구체적으로, 사회적 지원을 상사지원, 조직지원, 동료지원으로 나누고 이 세 차원의 사회적 지원이 종사자의 서비스지향행동에 미치는 영향력에 차이가 있는지를 분석하고자 한다. 연구 방법: 장애인거주시설 종사자를 대상으로 설문조사를 진행하여 최종 140부의 자료를 수집하고, 이를 확인적 요인분석, 위계적 회귀분석 실시하여 가설을 검증하였다. 연구 내용: 조직지원과 동료지원이 서비스지향행동에 정(+)의 영향을 미치고, 조직몰입과 직무만족이 두 변수 사이에 매개효과가 있다는 것을 실증적으로 검증하였다. 결론 및 제언: 본 연구의 결과로 장애인거주시설 종사자의 서비스지향행동 증진을 위한 이론적 결론을 도출하고 현장에서 활용 할 수 있는 실무적 방향성을 제시하였다.
Abstract
The purpose of this study was to verify the effect of social support on the service orientated behavior of workers in residential facilities for the disabled. More specifically, social support was divided into supervisor support, organizational support, and peer support, and the effect of these three dimensions on service-oriented behavior was analyzed. Research method: A questionnaire survey was conducted targeting workers in residential facilities for the disabled, and the final 140 copies of data were collected, and the hypotheses were verified by conducting hierarchical regression analysis. Research content: It was empirically verified that organizational support and peer support had positive effects on the service oriented behavior, and the organizational commitment and job satisfaction had mediating effects between the independent and dependent variables. Conclusions and Proposals: These results are meaningful in that they provide theoretical and practical implications for enhancing service oriented behaviors of the workers in residential facilities for the disables.
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