A Study on the Trust in Leader in Public and Private Organizations
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초록
효율적이고 효과적인 조직관리는 현대 조직의 주된 목표이다. 이러한 조직의 효과성, 효율성, 그리고 경제성 등에 영향을 미치는 주요한 요소들 가운데, 인적자원만큼 가장 기본적인 것은 없다. 따라서, 이 연구에서는 성공적인 조직관리를 위한 상사와 부하간의 신뢰 모형을 제시하고 실증적으로 분석하였다. 구체적으로, 개인간 신뢰의 행태적 영향요인으로서 의사소통, 관대성(generosity), 공정성, 전문성, 그리고 참여관리의 영향을 분석하였다. 더하여, 상사에 대한 신뢰를 공공조직과 민간조직간의 상사에 대한 신뢰와 그 영향요인의 차이를 분석하였다. 실증분석 결과, 공정성이 상사에 대한 신뢰에 가장 큰 영향을 미치는 것으로 나타났다. 다음으로, 상사의 관대성이 신뢰와 긍정적인 관계를 가지고 있다. 더불어, 의사소통과 참여관리가 상사에 대한 신뢰에 긍정적인 영향을 주는 것으로 나타났다. 독립변수 가운데, 전문성이 상사에 대한 신뢰에 가장 약한 영향력을 가지고 있는 것으로 나타났다. 또한, t-test 결과 공공부문보다는 민간부문에서 상사에 대한 신뢰와 그 영향요인들의 평균이 높은 것으로 나타났다.
Abstract
Successful management is a major goal of contemporary organizations. Among key factors that contribute to organizational effectiveness, efficiency, and economy, none is more basic than human capital. A major goal of this study is to design an integrative model of interpersonal trust between leaders and subordinates for successful management. Specifically, this research is to discover and probe such behavioral determinants of interpersonal trust as open communication, generosity, fairness, expertise, and participatory management. In addition, trust in leader is comparatively analyzed between public and private organizations.The results show that fairness is the most influential factor to trust in leader among factors. In addition, leaders generosity has positive relationship with trust in leader. Also, open communication and participatory management have positive impact on trust. Finally, expertise in leaders can affect trust in leaders. The t-test results show that the perceived level of trust in leaders and characteristics affecting trust in leaders are higher in private organizations than in public organizations.
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