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조직지원인식 및 정서적 안녕감이 조직시민행동에 미치는 영향 분석 : Mediating regression model을 이용한 일선 관료들의 정서적 안녕감의 매개효과 분석

The Role of Affective Wellbeing in Mediating the Relationship between Perceived Organization Support and Organizational Citizenship Behaviors

김대원
(재) 한국지방행정연구원 (Korea Research Institute for Local Administration)|2010.06|지방행정연구 (The Korea Local Administration Review)|제24권 제2호|pp. 93-120|DOI 10.22783/krila.2010.24.2.93

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참고문헌

키워드

조직시민행동매개회귀분석Organizational Citizenship Behavior(OCB)Mediating regression model조직지원인식(POS)정서적 안녕감(affective well-being)Perceived Organization Support(POS)Affective well-being(AWB)
주제분류행정학

초록

조직시민행동이 조직의 효율성을 높이기 위한 중요 영향 요인이라는 사실에 대해 공감대가 형성되고 있다. 그동안 조직시민행동에 영향을 미치는 다양한 변인들에 대해 많은 연구가 이루어져 왔지만 조직지원인식 및 정서적 안녕감(affective well-being)과의 연관성에 대한 연구는 거의 없는 실정이다. 본 연구는 사회교환이론에 근거하여 조직지원인식과 정서적 안녕감은 조직시민행동에 영향을 미치는 중요한 변인이라는 가정하에 이들 변인간의 관계를 실증적으로 분석하는 데 목적을 둔다. 분석 결과, 조직지원인식과 정서적 안녕감은 모두 조직시민행동의 중요한 영향변인의 역할을 하는 것으로 나타났으며, 동시에 정서적 안녕감은 조직지원인식과 조직시민행동과의 관계에서 매개역할도 하는 것으로 나타났다. 따라서 본 연구는 성과 중심의 관리가 강조되고 있는 현실에서 상대적으로 소외되기 쉬운 조직지원인식과 정서적 안녕감에도 관심을 가져야 한다는 것을 상기시켜 준다.

Abstract

Organizational Citizenship Behaviors(OCB) is of core important in the workplace. Many researchers have examined numerous factors affecting OCB such as organizational justice, organizational commitment, job satisfaction etc., but the relative contribution of Affective well-being(AWB) to OCB has not been almost touched yet. Setting up the hypotheses that both perceived organization behavior(POS) and AWB as moderator might make a positive effect on affiliative behaviors (e.g., altruism, courtesy, and sportsmanship etc) and change-oriented behaviors related to civic virtue of OCB, the current study analyzed the relationship between POS, AWB and OCB of over 300 public service employees working in the Kyungnam Province of Korea. The results based on the analysis of structure equation modelling using 300 samples supported the significantly strong, positive relationship between POS and OCB with AWB moderately affecting OCB.

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