中国知识型员工的工作满意度与组织承诺－知识型员工工作特性与个人特性的匹配性的影响检验
China's Knowledge Workers' Job Satisfaction and Organization Commitment
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초록
본 논문은 지식근로자의 3가지 업무특성(복잡성, 혁신성, 자율성)과 개인특성이 어떻게 그들의 만족도와 조직몰입정도에 영향을 미치게 되는가 하는 점을 연구하였다. 조사결과에 의하면, 지식근로자의 만족도는 그들의 업무특성과 개인특성의 결합에 분명하게 영향을 받는 것으로 나타났다. 지식근로자의 조직몰입정도 또한 그들의 업무특성과 개인특성의 결합과 일부 상관관계가 있는 것으로 나타났다. 특히 업무의 자율성은 어떠한 경우에서도 지식근로자의 만족도 및 조직몰입정도 제고에 영향을 미치는 것으로 분석되었다. 이에 근거하여 본 논문은 다음과 같은 시사점을 얻었다. 첫째, 지식근로자들의 만족도는 급여, 승진기회 등의 요인 뿐만이 아니라, 업무의 자율성, 평등한 근무환경, 학습기회 등도 중요한 영향을 미친다. 둘째, 조직내의 지식근로자들에게 혁신적인 업무성과를 요구할 경우에는 그에 걸맞는 근무환경을 제공해야 할 것이다. 셋째, 지식근로자를 새로이 영입해야 할 경우에도 그들의 업무특성과 함께 개인특성에 대해서도 검토가필요하다.
Abstract
This paper focused on how the three knowledge workers'characteristics(job complexity, innovation, job autonomy) influencedtheir job satisfaction and organization commitment. According to the empirical testing, job satisfaction of knowledgeworkers' was significantly affected by the coupling of job characteristicsand personal characteristics. Their organization commitment also partlycorrelated with the same coupling effect. Especially, job autonomy hasimpact on the knowledge workers' job satisfaction and organizationcommitment in any case. The research findings tell that knowledge workers' job satisfaction isinfluenced greatly by job autonomy, equality in workplace and learningopportunities as well as salary and promotion. So knowledge workersshould be given work environment equivalent to their characteristics. Last but not least, when business firms try to employee knowledgeworkers, candidates personal characteristics should also be consideredas well as job characteristics.
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