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The Level and Intensity of Eemotional Labor of Clinical Dental Hygienists

이선미
융합연구학회 (The Society for Transdisciplinary Studies)|2021.06|The Journal of Transdisciplinary Studies|제5권 제1호|pp. 65-74

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참고문헌

키워드

Emotional LaborEmotional DissonanceDental HygienistEmotional DamageEmotional Harmony
주제분류학제간연구

초록

The purpose of this study is to examine the level and intensity of emotional labor of dental hygienists and seek ways to increase job satisfaction by minimizing emotional labor. Dental hygienists working at dental clinics in Seoul and Gyeonggi regions were surveyed via a self-written questionnaire using a random sampling method. The results of analyzing data from a total of 251 dental hygienists surveyed are as follows； 1. Emotional labor scored 3.40 points, emotional harmony 3.91 points, emotional discord 2.95 points, and emotional damage 3.33 points. 2. The higher the surface acting when dealing with customers, the higher the superficial behavior, customer rudeness, discrimination, and emotional repression, and the higher the discrimination, the higher the surface acting when responding to customers, superficial behavior, and customer rudeness. The higher the inner behavior, the higher the emotional repression, but the lower the superficial behavior and discrimination. Therefore, it is necessary to recognize the importance of emotional labor management for dental hygienists, and managers and middle managers need to devise management measures to minimize emotional labor at an organizational level. along with efforts made by dental hygienists.

Abstract

The purpose of this study is to examine the level and intensity of emotional labor of dental hygienists and seek ways to increase job satisfaction by minimizing emotional labor. Dental hygienists working at dental clinics in Seoul and Gyeonggi regions were surveyed via a self-written questionnaire using a random sampling method. The results of analyzing data from a total of 251 dental hygienists surveyed are as follows； 1. Emotional labor scored 3.40 points, emotional harmony 3.91 points, emotional discord 2.95 points, and emotional damage 3.33 points. 2. The higher the surface acting when dealing with customers, the higher the superficial behavior, customer rudeness, discrimination, and emotional repression, and the higher the discrimination, the higher the surface acting when responding to customers, superficial behavior, and customer rudeness. The higher the inner behavior, the higher the emotional repression, but the lower the superficial behavior and discrimination. Therefore, it is necessary to recognize the importance of emotional labor management for dental hygienists, and managers and middle managers need to devise management measures to minimize emotional labor at an organizational level. along with efforts made by dental hygienists.

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관련 논문AI추천

치과위생사의 감정노동 영향요인 연구방효중, 서영준, 정은영, 최혜정한국치위생과학회 · 치위생과학회지2014 · 제14권 제3호치과위생사의 감정노동과 직무스트레스에 관한 연구장윤정, 형주희한국치위생학회 · 한국치위생학회지2019 · 제19권 제6호일부 치과위생사의 감정노동과 직무스트레스와의 관계김정숙, 윤성욱한국치위생학회 · 한국치위생학회지2011 · 제11권 제2호치과위생사의 감정노동과 소진에 관한 연구오혜영, 진기남한국치위생과학회 · 치위생과학회지2013 · 제13권 제1호치과위생사들의 감정노동, 소진 및 이직의도간의 관계오혜승한국치위생학회 · 한국치위생학회지2015 · 제15권 제4호Effects of Emotional Labor and Compassion Competence on Dental Hygiene Performance in Dental Hygienists김영임, Sun-Mi Kim한국치위생과학회 · 치위생과학회지2021 · 제21권 제2호

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