치과위생사들의 감정노동, 소진 및 이직의도간의 관계
Relationship between emotional labor, burnout and turnover intention in the dental hygienists
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초록
Objectives: The purpose of the study is to investigate the relationship between emotional labor, burnout and turnover intention in the dental hygienists. Methods: A self-reported questionnaire was completed by 326 dental hygienists in Seoul and Gyeonggido from September to October, 2013. The collected data were analyzed by SPSS/WIN 15.0 program. The questionnaire consisted of nine questions of the general characteristics of the subjects, ten questions of turnover intention, and fourteen questions of burnout. Each question was measured by Likert 5 point scale. Results: There was a significant difference in workplace and monthly income which had an impact on emotional . There was a significant difference in current workplace and monthly income which had an impact on emotional dissonance(p<0.05). Burnout had a significant difference(p<0.05) in age, religion, and turnover intention current workplace, employment condition, and the number of turnover. There was a positive correlation between burnout and turnover intention. It was shown that Emotional labor had a positive correlation with burnout and turnover intention and the explanation power was 18.1%. Conclusions: The dental hygienists are one of the most vulnerable emotional labor workers and are apt to feel exhaustion from the job and turnover intention. It is necessary to prepare for the burnout and turnover intention in the dental hygienists.
Abstract
Objectives: The purpose of the study is to investigate the relationship between emotional labor, burnout and turnover intention in the dental hygienists. Methods: A self-reported questionnaire was completed by 326 dental hygienists in Seoul and Gyeonggido from September to October, 2013. The collected data were analyzed by SPSS/WIN 15.0 program. The questionnaire consisted of nine questions of the general characteristics of the subjects, ten questions of turnover intention, and fourteen questions of burnout. Each question was measured by Likert 5 point scale. Results: There was a significant difference in workplace and monthly income which had an impact on emotional . There was a significant difference in current workplace and monthly income which had an impact on emotional dissonance(p<0.05). Burnout had a significant difference(p<0.05) in age, religion, and turnover intention current workplace, employment condition, and the number of turnover. There was a positive correlation between burnout and turnover intention. It was shown that Emotional labor had a positive correlation with burnout and turnover intention and the explanation power was 18.1%. Conclusions: The dental hygienists are one of the most vulnerable emotional labor workers and are apt to feel exhaustion from the job and turnover intention. It is necessary to prepare for the burnout and turnover intention in the dental hygienists.
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