Effects of Emotional Labor and Compassion Competence on Dental Hygiene Performance in Dental Hygienists
1
조회
0
다운로드
0
인용
0
참고문헌
키워드
초록
Background: This study examines the relationship between the emotional labor and compassion competence of clinical dental hygienists. It attempted to provide basic data to establish a plan to increase the dental hygiene performance of clinical dental hygienists in the future by identifying the factors influencing the dental hygiene work performance. Methods: This study is aimed at clinical dental hygienists working at the Jeollabuk-do Dental Clinic from April to June 2020 by the Convenience Sampling Method. An online survey site program was used to explain the purpose and purpose of the study on social media including the dental hygienist community, and distribute a URL that allows you to participate in the survey only if you agree to the study. Results: In emotional labor, there was a significant difference in job satisfaction and marital status, and in compassion competence, there were significant differences in job satisfaction, final education, and marital status by group. In dental hygiene work performance, compassion competency showed a statistically significant positive correlation. In other words, it was found that the higher the compassion competence, the higher the dental hygiene work performance. It was found that the total number of years worked and the compassion competence that influenced dental hygiene work performance were statistically significant. Conclusion: In summary, in order to improve the dental hygiene work performance of clinical dental hygienists, it is necessary to compassion competence with the subject. To this end, it is believed that various supports, measures, and systematic management should be implemented to compassion competence of clinical dental hygienists.
Abstract
Background: This study examines the relationship between the emotional labor and compassion competence of clinical dental hygienists. It attempted to provide basic data to establish a plan to increase the dental hygiene performance of clinical dental hygienists in the future by identifying the factors influencing the dental hygiene work performance. Methods: This study is aimed at clinical dental hygienists working at the Jeollabuk-do Dental Clinic from April to June 2020 by the Convenience Sampling Method. An online survey site program was used to explain the purpose and purpose of the study on social media including the dental hygienist community, and distribute a URL that allows you to participate in the survey only if you agree to the study. Results: In emotional labor, there was a significant difference in job satisfaction and marital status, and in compassion competence, there were significant differences in job satisfaction, final education, and marital status by group. In dental hygiene work performance, compassion competency showed a statistically significant positive correlation. In other words, it was found that the higher the compassion competence, the higher the dental hygiene work performance. It was found that the total number of years worked and the compassion competence that influenced dental hygiene work performance were statistically significant. Conclusion: In summary, in order to improve the dental hygiene work performance of clinical dental hygienists, it is necessary to compassion competence with the subject. To this end, it is believed that various supports, measures, and systematic management should be implemented to compassion competence of clinical dental hygienists.
참고문헌 (19)
- Mi-Jeong Kim, "Effect of Emotional Labor on Somatization among Dental Hygienists in an Area", 치위생과학회지, 19(2), pp.113~121 (2019), 한국치위생과학회[DOI]
- 이선규, "리더십 유형에 따른 셀프리더십과 조직시민 행동 간의 관계에 관한 연구", 디지털융복합연구, 8(4), pp.123~136 (2010), 한국디지털정책학회
- 김지혜, "치과위생사의 셀프리더십이 조직유효성과 업무능력에 미치는영향", 한국치위생학회지, 16(6), pp.1079~1092 (2016), 한국치위생학회[DOI]
- 정은경, "일부 치과위생사의 감정노동과 직무소진과의 관련성: 직무스트레스의 매개효과를 중심으로", 한국치위생학회지, 16(1), pp.53~59 (2016), 한국치위생학회[DOI]
- Grandey AA, "Emotion regulation in the workplace: a new way to conceptualize emotional labor", J Occup Health Psychol, 5, pp.95~110 (2000)[DOI]
- Youngjin Lee, "Development and validation of an instrument to measure nurses' compassion competence", Applied Nursing Research, 30, pp.76~82 (2016), Elsevier BV[DOI]
- 권준영, "치과위생사의 수행업무, 직무만족, 조직기여도의 관계", 치위생과학회지, 16(4), pp.302~309 (2016), 한국치위생과학회
- Slavitt DB, "Nurses'satisfaction with their work situation", Nurs Res, 27, pp.114~120 (1978)
- 최희정, "한국어판 감정노동전략 측정도구의 신뢰도와 타당도: 임상간호사를 대상으로", 간호행정학회지, 24(2), pp.161~170 (2018), 간호행정학회[DOI]
- 고유경, "임상 간호사의 간호업무성과 측정도구 개발", Journal of Korean Academy of Nursing, 37(3), pp.286~294 (2007), 한국간호과학회
- 원영순, "치과위생사의 직무스트레스가 사회심리적 스트레스에 미치는 영향", 치위생과학회지, 15(5), pp.679~687 (2015), 한국치위생과학회
- 김영임, "치과위생사의 감정노동과 감성지능이 조직유효성에 미치는 영향 연구", 한국산학기술학회논문지, 20(9), pp.390~396 (2019), 한국산학기술학회[DOI]
- 이명주, "임상치과위생사들의 감정노동에 영향을 미치는 요인", 치위생과학회지, 15(2), pp.113~118 (2015), 한국치위생과학회
- 최혜정, "치과위생사의 감정노동 영향요인 연구", 치위생과학회지, 14(3), pp.295~301 (2014), 한국치위생과학회
- 형주희, "치과위생사의 감정노동과 직무스트레스에 관한 연구", 한국치위생학회지, 19(6), pp.1003~1013 (2019), 한국치위생학회[DOI]
- 이주연, "간호사의 공감역량과 직무스트레스가 자아탄력성에 미치는 영향", 가정간호학회지, 26(1), pp.19~26 (2019), 한국가정간호학회[DOI]
- 이혜경, "임상간호사의 공감역량에 미치는 융합적 영향요인", 한국융합학회논문지, 6(5), pp.15~22 (2015), 한국융합학회[DOI]
- 조계화, "임상간호사의 고통경험, 공감역량 및 돌봄행위가 임종간호수행에 미치는 영향", Journal of Hospice and Palliative Care, 18(4), pp.276~284 (2015), 한국호스피스완화의료학회[DOI]
- 이병호, "치과관리자의 코칭행동과 치과위생사의 직무만족도, 업무성과와의 관계분석", 보건의료산업학회지, 6(4), pp.121~130 (2012), 보건의료산업학회