호텔직원의 노력-보상 불균형이 자기효능감과 직업가치 그리고 이직의도에 미치는 영향
The Influence of Effort-Reward Imbalance on Self Efficacy, Work Value and Turnover Intention in Hotel Food and Beverage Employees
4
조회
0
다운로드
2
인용
0
참고문헌
키워드
초록
The effort-reward imbalance(ERI) model is a theoretical model of a psychosocial work environment with adverse effects on health and well-being that focuses on a mismatch between high efforts spent and low rewards received at work. the aim of this research was to investigate the effort-reward imbalance as it was perceived by hotel employees and to examine the effects of the self efficacy, work value and turnover intention. Data were collected from hotel employees at 11 five star hotels in Seoul. A total of 211 samples were finally used for the analysis. The statistical tools to be undertaken this research were frequency analysis, confirmatory factor analysis and discriminant validity analysis using the statistical package of SPSS (26.0) and AMOS (26.0). The results of the analysis showed that perceived effort-reward imbalance had significant effect on work value and turnover intention but self efficacy did not. The results indicated that self efficacy had nonsignificant effect on turnover intention. Also the results indicated that work value had significant effect on turnover intention. Practical implications and limitation of the study are discussed within.
Abstract
The effort-reward imbalance(ERI) model is a theoretical model of a psychosocial work environment with adverse effects on health and well-being that focuses on a mismatch between high efforts spent and low rewards received at work. the aim of this research was to investigate the effort-reward imbalance as it was perceived by hotel employees and to examine the effects of the self efficacy, work value and turnover intention. Data were collected from hotel employees at 11 five star hotels in Seoul. A total of 211 samples were finally used for the analysis. The statistical tools to be undertaken this research were frequency analysis, confirmatory factor analysis and discriminant validity analysis using the statistical package of SPSS (26.0) and AMOS (26.0). The results of the analysis showed that perceived effort-reward imbalance had significant effect on work value and turnover intention but self efficacy did not. The results indicated that self efficacy had nonsignificant effect on turnover intention. Also the results indicated that work value had significant effect on turnover intention. Practical implications and limitation of the study are discussed within.
참고문헌 (65)
- 권순식, "특수형태근로종사자의 직무스트레스와 이직의향: 노동조합, 직무 자발성의 조절작용 탐색", 노동정책연구, 9(4), pp.119~156 (2009), 한국노동연구원[DOI]
- 김태형, "입사전후 직업가치의 인식차이에 따른 종업원 태도에 관한 연구", 인적자원관리연구, 21(3), pp.407~434 (2014), 한국인적자원관리학회[DOI]
- 박지원, "CEO 리포트 : 인재가 떠나는 5가지 이유", LG주간경제, 7, 7~ (2004)
- 배병렬, "LISREL 구조방정식 모델-이해와 활용" (2005), 청람
- 손헌일, "일과 삶의 균형과 조직몰입에 관한 연구: 일가치감의 조절효과", 한국산업정보학회논문지, 23(5), pp.77~87 (2018), 한국산업정보학회[DOI]
- 조직의 변화관리를 위한 정책과제 : 대안적 임금체계 개편을 중심으로, "오계택", 한국노동연구원, ~, pp.한국노동연구원 06 (2017)
- 유경동, "트래비 매거진 04", ~ (2017)
- 윤희숙, "치과위생사들의 직업가치인식이 조직태도에 미치는 영향", 한국치위생학회지, 8(3), pp.65~72 (2008), 한국치위생학회
- 이학식, "구조방정식 모형 분석과 AMOS 6.0" (2007), 법문사
- "직장인이면 모두가 공감하는 이직과 전직" (2020), 잡코리아[URL]
- 조민정, "진로독서상담프로그램이 중학생의 진로정체감과 직업가치관 형성에 미치는 효과", 석사, 상담심리(교육대학원), pp.2010
- 정세영, "병원간호사의 노력-보상 불균형과 직무만족도가 이직의도에 미치는 영향", 한국직업건강간호학회지, 31(2), pp.77~86 (2022), 한국직업건강간호학회
- 조영일, "임상 연구에서 조절효과 및 매개효과의 비교 및 통합: 개념 정의 및 통계 모형", Korean Journal of Clinical Psychology, 34(4), pp.1113~1131 (2015), 한국임상심리학회[DOI]
- 채신석, "감성지능이 감정노동과 감정부조화 및 직무소진에 미치는 영향 - 서울시내 특1급 호텔 식음료부서를 중심으로 -", 호텔리조트연구, 16(2), pp.77~101 (2017), 한국호텔리조트학회
- 채신석, "직장 내 조직 비시민성(Workplace Incivility)이 직무소진과 자기효능감 그리고 행동의도에 미치는 영향 - 서울시내 5성급 호텔직원을 중심으로 -", 호텔리조트연구, 19(6), pp.79~102 (2020), 한국호텔리조트학회
- 채신석, "호텔 직원의 사회심리적 안전풍토와 감정소진이 행동의도에 미치는 영향: 서울시내 5성급 호텔직원을 중심으로", 호텔관광연구, 23(2), pp.102~116 (2021), 한국호텔관광학회[DOI]
- 최수형, "칭찬이 종업원의 직무만족과 이직의도에 미치는 영향: 자기효능감을 매개효과로", 전문경영인연구, 19(1), pp.1~25 (2016), 한국전문경영인학회
- 황상규, "학습지향성이 자기효능감과 혁신행동에 미치는 영향", 대한안전경영과학회지, 16(2), pp.175~184 (2014), 대한안전경영과학회[DOI]
- Afzal S., "The Impact of Perceived Supervisor Support on Employees' Turnover Intention and Task Performance : Mediation of Self-efficacy", Journal of Management, 38, pp.369~382 (2019)
- Albrecht S. L., "Personality, Self-efficacy and Job Resources and Their Associations with Employee Engagement, Affective Commitment and Turnover Intentions", International Journal of Human Resource Management, 31, pp.657~681 (2020)
- Alper, S., "Conflict Management, Efficacy, and Performance in Self-managing Work Teams", Personnel Psychology, 53, pp.625~638 (2000)
- Arendt, H., "The Human Condition" (2013), University of Chicago Press
- Bagozzi, R. P., "A General Approach to Representing Multifaceted Personality Constructs : Application to State self-esteem", Structural Equation Modeling, 1(1), pp.35~67 (1994)
- Bandura, A., "Self-efficacy : Toward a Unifying Theory of Behavioral Change", Psychological Review, 84(2), pp.191~215 (1977)
- Bandura, A., "Tests of the Generality of Self-efficacy theory", Cognitive Therapy and Research, 4, pp.39~66 (1980)
- Bandura, A., "Self-evaluative and Self-efficacy Mechanisms Governing the Motivational Effects of Goal Systems", Journal of Personality and Social Psychology, 45, pp.1017~1028 (1983)
- Bandura, A., "Differential Engagement of Self-reactive Influences in cognitive motivation", Organizational Behavior and Human Decision Processes, 38, pp.92~113 (1986)
- Carbery, R, "Predicting Hotel Managers’ Turnover Cognitions", Journal of Managerial Psychology, 18(7), pp.649~679 (2003)
- correlation Analysis for the Behavioral Sciences, "Applied Multipleregression", pp.2013, Cohen, J.
- Dane, E., "Examining Workplace Mindfulness and Its Relations to Job Performance and Turnover Intention", Human Relations, 67(1), pp.105~128 (2014)
- de Jonge, J., "The Demand-control Model : Specific Demands, Specific Control, and Well-defined Groups", International Journal of Stress Management, 7(4), pp.269~287 (2000)
- Detert, J. R., "Managerial Modes of Influence and Counterproductivity in Organizations : A Longitudinal Business-unit-level Investigation", Journal of Applied Psychology, 92(4), pp.993~1005 (2007)
- "How to Assess Your Career Values" (2019)[URL]
- Fei, Y., "The Effects of Effort-reward Imbalance on Emergency Nurses' Turnover Intention : The Mediating Role of Depressive Symptoms", Journal of Clinical Nursing, 15 (2022)
- Filipczak, B., "Frick Teaches Frack", Training, 30(6), pp.30~34 (1993)
- Fornell, C., "Evaluating Structural Equation Models with Unobservable Variables and Measurement Error", Journal of Marketing Research, 18(1), pp.39~50 (1981)
- Gahan, P., "What Shapes an Individual’s Work Values? An Integrated Model of the Relationship Between Work Values, National Culture and Self-construal", International Journal of Human Resource Management, 20(1), pp.126~147 (2009)
- Guarnaccia C., "The Role of Occupational Self-efficacy in Mediating the Effect of Job Insecurity on Work Engagement, Satisfaction and General Health", Current Psychology, 37(3), pp.488~497 (2018)
- Gesthuizen, M., "Extrinsic and Intrinsic Work Values : Findings on Equivalence in Different Cultural Contexts", The ANNALS of the American Academy of Political and Social Science, 682(1), pp.60~83 (2019)
- Griffeth, R. W., "A Meta-analysis of Antecedents and Correlates of Employee Turnover : Update, Moderator Tests, and Research Implications for the Next Millennium", Journal of Management, 26(3), pp.463~488 (2000)
- Hanson, E. K., "The Validity and Reliability of the Dutch Effort–Reward Imbalance Questionnaire", Journal of Occupational Health Psychology, 5(1), pp.142~155 (2000)
- Jang, J., "Understanding the Influence of Polychronicity on Job Satisfaction and Turnover Intention : a Study of Non-supervisory Hotel Employees", International Journal of Hospitality Management, 31(2), pp.588~595 (2012)
- Lazzari1, M., "Predicting and Explaining Employee Turnover Intention", International Journal of Data Science and Analytics, 14, pp.279~292 (2022)
- Lee, H. W., "A Study of the Relationship Between Work Values and Career Orientation of Employed in the High Technology industry", Quality &Quantity, 47, pp.803~810 (2013)
- Lewin, J. E., "The Influence of Personal Characteristics and Coping Strategies on Salespersons Turnover Intentions", Journal of Personal selling and Sales Management, 30(4), pp.355~370 (2010)
- Michael, N., "Employee Turnover: The Hotel Industry Perspective", Journal of Tourism, Heritage & Services Marketing, 8(1), pp.38~47 (2022)
- Murphy, K. R., "Honesty in the Workplace", pp.1993, Thomson Brooks
- Nguyen, A. M. D., "Short Term, Big Impact? Changes in Self-efficacy and Cultural Intelligence, and the Adjustment of Multicultural and Monocultural Students Abroad", International Journal of Intercultural Relations, 66, pp.119~129 (2018)
- Rigotti, T., "A Short Version of the Occupational Self-Efficacy Scale : Structural and Construct Validity Across Five Countries", Journal of Career Assessment, 16, pp.238~255 (2008)
- Rounds, J. B., "The Comparative and Combined Utility of Work Value and Interest Data in Career Counseling with Adults", Journal of Vocational Behavior, 37, pp.32~45 (1990)
- Rugulies R., "Effort–reward Imbalance at Work and Risk of Depressive Disorders. A Systematic Review and Meta-analysis of Prospective Cohort studies", Scandinavian Journal of Work, Environment & Health, 43(4), pp.294~306 (2017)
- Siegrist, J., "Associations of Extrinsic and Intrinsic Components of Work Stress with Health : a Systematic Review of Evidence on the Effort-reward Imbalance Model", International Journal of Environmental Research and Public Health, 13(4), pp.432~446 (2016)
- Siegrist, J., "Adverse Health Effects of High Effort-Low Reward Conditions", Journal of Occupational Health Psychology, 1(1), pp.27~41 (1996)
- Psychometric Properties of the Effort-reward Imbalance Questionnaire, "Siegrist, J.", Department of Medical Sociology, Faculty of Medicine. Duesseldorf University, 1~4, pp.Department of Medical Sociology, Faculty of Medicine. Duesseldorf University,4 (2014)
- Siegrist, J., "Historical and Current Perspectives on Stress and Health", pp.261~291 (2002)
- Siegrist, J., "The Measurement of Effort-reward Imbalance at Work : European Comparisons", Social Science & Medicine, 58, pp.1483~1499 (2004)
- Siegrist, M., "Perception of Risk : the Influence of General Trust, and General Confidence", Journal of Risk Research, 8, pp.145~156 (2005)
- Sims, W. J., "Antecedents of Labor Turnover in Australian Alpine Resorts", Journal of Human Resources in Hospitality & Tourism, 6(2), pp.1~26 (2007)
- Sinisalo, P., "Changing Work Values and Expressed Educational Plans of Adolescents : A Cross Sectional Follow-up of Three Cohorts in Finland", European Journal of Psychology of Education, 19, pp.227~236 (2004)
- Shields, M. A., "Improving Nurse Retention in the National Health Service in England : The Impact of Job Satisfaction on Intentions to Quit", Journal of Health Economics, 20, pp.677~701 (2001)
- Tsai, C. L., "Development and Validation of the Strengths Self-Efficacy Scale(SSES)", Journal of Career Assessment, 22(2), pp.221~232 (2014)
- Useche, S. A., "Measuring Job Stress in Transportation Workers : Psychometric Properties, Convergent Validity and Reliability of the ERI and JCQ among Professional Drivers", BMC Public Health, 21, pp.1594~ (2021)
- Van Vegchel, N., "Reviewing the Effort–re-ward Imbalance Model : Drawing up the Balance of 45 Empirical Studies", Social Science & Medicine, 60(5), pp.1117~1131 (2005)
- Van Dinther, M., "Factors Affecting Students’ Self-efficacy in Higher Education", Educational Research Review, 6(2), pp.95~108 (2011)
- Yang, F., "Impact of Work Value Awareness on Self-Rated Physical Health of Rural to-Urban Migrant Workers in China", Healthcare, 9(5), pp.505~522 (2021)
