직장 내 조직 비시민성(Workplace Incivility)이 직무소진과 자기효능감 그리고 행동의도에 미치는 영향 - 서울시내 5성급 호텔직원을 중심으로 -
The Influence of Workplace Incivility on Job Burnout and Self Efficacy on Behavioural Intention in Hotel Employees - Hotel Employees in 5 Stars Hotel in Seoul -
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초록
The aim of this research was to investigate the workplace incivility as it was perceived by hotel employees and to examine the effects of the perceived job burnout and self efficacy on job engagement and turnover intention. Data were collected from hotel employees at 10 five star hotels in Seoul. A total of 334 samples were finally used for the analysis. The statistical tools to be undertaken this research were frequency analysis, confirmatory factor analysis and discriminant validity analysis using the statistical package of SPSS(26.0) and AMOS(26.0). The results of the analysis showed that perceived workplace incivility had significant effect on job burnout, self efficacy and turnover intention but job engagement did not. The results indicated that job burnout had significant effect on job engagement and turnover intention. Also the results indicated that self efficacy had significant effect on job engagement and turnover intention did not. Practical implications and limitation of the study are discussed within.
Abstract
The aim of this research was to investigate the workplace incivility as it was perceived by hotel employees and to examine the effects of the perceived job burnout and self efficacy on job engagement and turnover intention. Data were collected from hotel employees at 10 five star hotels in Seoul. A total of 334 samples were finally used for the analysis. The statistical tools to be undertaken this research were frequency analysis, confirmatory factor analysis and discriminant validity analysis using the statistical package of SPSS(26.0) and AMOS(26.0). The results of the analysis showed that perceived workplace incivility had significant effect on job burnout, self efficacy and turnover intention but job engagement did not. The results indicated that job burnout had significant effect on job engagement and turnover intention. Also the results indicated that self efficacy had significant effect on job engagement and turnover intention did not. Practical implications and limitation of the study are discussed within.
참고문헌 (81)
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