국가공무원의 공직가치: 공직가치모형의 개발과 검증
Public Service Values of the Civil Servants in the Korean Central Government: Developing and Testing the Model of Public Service Values
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참고문헌
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초록
최근 정부는 공직가치 재정립을 위한 다양한 노력을 기울이고 있다. 이 연구는 공직가치에 대한 이해를 증진하고자 공직가치의 선행요인과 효과에 대한 통합적인 연구모형을 개발하고, 이를 통해 도출된 가설을 국가공무원 대상 설문조사 결과를 활용하여 검증하였다. 공직가치모형에서는 사회・조직・개인 차원의 선행요인과 공직가치의 관계, 공직가치와 공무원의 태도・행동의 관계를 설명하고, 이와 관련된 9개의 연구가설을 제시하였다. 국가공무원 648명에 대한 설문조사 결과를 활용하여, 공직가치를 윤리적 가치, 민주적 가치, 혁신적 가치, 전문직업적 가치, 전통적 가치의 5가지 유형으로 구분하였다. 가설검증 결과, (1) 공무원의 개인적 특성에 따라 중요하게 인식하는 공직가치의 유형이 다르며, (2) 갈등적 상황에서 공무원들은 서로 상이한 공직가치에 근거하여 의사결정을 하며, (3) 공직가치의 각 유형들은 공무원의 조직몰입, 직무만족, 윤리적 행동과 상대적으로 상이한 관계를 가질 수 있다는 점을 발견하였다. 이론적 논의와 가설검증 결과를 바탕으로 바람직한 공직가치 함양을 위한 여러 가지 대안들의 적실성을 논의하였다.
Abstract
The Korean government makes efforts to reestablish public service values (PSV) in the public sector. This study developed the model of PSV including both antecedents and effects of PSV, and tested 9 hypotheses using the survey data from the civil servants of the Korean central government. First, this study explained the relationships among the antecedents of PSV at the social, organizational, and individual levels, PSV, and the attitudes and behaviors of civil servants. Second, it proposed 9 hypotheses based on the model of PSV. Third, it classified PSV into 5 types such as ethical, democratic, innovational, professional, and traditional values using the survey data from 648 civil servants. The hypothesis-testing results showed that (1) based on the individual characteristics such as gender, age, education level, organizational rank, and work experience, civil servants recognize PSV differently; (2) depending upon the different types of PSV, the respondents make different decisions in the dilemma situations; and (3) each type of PSV has different relationships with organizational commitment, job satisfaction, and ethical behaviors. Based on theoretical discussions and test results, various alternatives were discussed for enhancing desirable PSV in the Korean public sector.
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