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공공조직의 사회적 자본이 조직성과에 미치는 영향 - 조직구조의 조절효과 중심으로 -

The effect of social capital of public organizations on organizational performance - Focused on the moderating effects of organizational structure -

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한국자치행정학회 (The korean Association for Local Government & Administration Studies)|2018.09|한국자치행정학보 (Korean Journal of Local Government & Administration Studies)|제32권 제3호|pp. 69-89|DOI 10.18398/kjlgas.2018.32.3.69

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키워드

조직성과Organizational Performance조직의 사회적 자본구조적․관계적․인지적 사회자본Organizational Social CapitalStructuralRelationaland Cognitive Social Capital

초록

본 연구는 공공조직의 사회적 자본이 조직성과에 미치는 영향을 파악하였다. 또한 조직구조의 특성(집권화와 공식화)이 공공조직의 사회적 자본과 조직성과 간의 관계를 조절하는 지 여부를 규명하고자 하였다. 연구 분석 결과는 다음과 같았다. 첫째, 조직의 사회적 자본이 조직성과에 미치는 영향의 강도는 차이가 있지만, 구조적 사회자본, 관계적 사회자본 및 인지적 사회자본 모두 조직성과(서비스 질)에 정(+)의 영향을 미치는 것으로 나타났다. 둘째, 조직구조 특성에 따른 조직의 사회적 자본과 조직성과와의 조절효과 분석 결과는 다음과 같았다. 즉 집권화에 따른 구조적, 관계적 및 인지적 사회자본이 조직성과에 미치는 조절효과는 없는 것으로 조사되었다. 반면, 공식화는 구조적 사회자본과 조직성과와의 관계에서는 조절효과를 나타내었지만, 관계적 및 인지적 사회자본은 조절역할을 하지 못하는 것으로 조사되었다. 이와 같은 결과는 구조적 사회자본이 활성화될수록 의사소통이 원활하여 조직성과를 높이는 것으로 판단된다. 조직구조의 공식성의 정도가 낮을수록 구조적 사회자본은 조직성과를 높인다는 것을 알 수 있다.

Abstract

This study examined the effect of social capital on organizational performance. The purpose of this study is to examine whether the characteristics of organizational structure (centralization and formalization) have a moderating effect on the relationship between social capital and organizational performance of public organizations. The results of the study were as follows. First, Although there is a difference in the intensity of influence of organizational social capital on organizational performance, there is a positive effect on organizational performance (service quality) of structural social capital, relational social capital, and cognitive social capital. Second, According to organizational structure characteristics was as follows, the adjustment effect of organizational social capital and organizational performance. In centralization of organizational structure, structural, relational, and cognitive social capital have no effect on organizational performance. On the other hand, formalization has a moderating effect on the relationship between structural social capital and organizational performance, but relational and cognitive social capital does not play a moderating role. These results suggest that the more the structural social capital is activated, the more smooth the communication and the better the organizational performance. The lower the degree of organizational structure is, the higher the structural social capital increases the organizational performance.

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