본문 바로가기
KERD
논문KCI 등재

변혁적 리더십이 조직시민행동에 미치는 영향 - 그룹일체성과 조직구성원 간 신뢰의 매개효과를 중심으로 -

The Effects of Transformational Leadership on Organizational Effectiveness - The Mediation of Group Identification and Trust -

최세경|황혜경
한국인적자원관리학회 (Korean Academy Of Human Resource Management)|2015.06|인적자원관리연구 (Journal of Human Resource Management Research)|제22권 제2호|pp. 171-192|DOI http://dx.doi.org/10.14396/jhrmr.2015.22.2.171

0

조회

0

다운로드

12

인용

0

참고문헌

키워드

신뢰변혁적 리더십조직시민행동trusttransformational leadershipOCBgroup identification그룹일체성
주제분류경영학

초록

급변하는 글로벌 시장경제 속에서 전 세계는 치열한 경쟁에 처하게 되었으며, 기업을 둘러싸고 있는 경영환경 역시 빠르게 변화하고 있다. 모든 조직은 각기 나름대로의 목표를 달성하기 위해 여러 조직원들을 구성하여 관리, 운영되고 있는 데, 리더십이 바로 조직이 목표달성을 위한 하나의 행위로서 매우 중요한 위치에 서게 되는 것이다. 최근 리더십에 대한 연구는 대학뿐 아니라 기업을 포함한 다양한 조직에서 매우 중요하게 생각하고, 리더십의 개발 및 실천에 많은 노력을 기울이는 것은 리더십이 조직의 경쟁력 강화에 핵심적인 역할을 하고 있는 것이라 볼 수 있다. 변혁적 리더십, 그룹일체성, 신뢰, 조직시민행동에 대한 이론적 논의들을 기초로 하여 여섯 개의 연구가설을 설정하였으며, 총 426명의 데이터를 바탕으로 실증분석을 실시하였다. 그 결과, 변혁적 리더십은 구성원들의 그룹일체성과 신뢰 그리고 조직시민행동에 정(+)의 영향을 미치고, 조직구성원 간 신뢰는 조직시민행동에 정(+)의 영향을 미치며, 변혁적 리더십은 신뢰를 통해 조직시민행동에 정(+)의 간접효과를 미치는 것으로 확인되었다. 그러나 그룹일체성의 경우 조직시민행동에 유의한 영향을 미치지 않는 것으로 나타나, 그룹일체성을 통한 리더십의 간접효과는 확인할 수 없었다.

Abstract

This study investigated the relationship between transformational leadership, group identification, trust, and organizational citizenship behavior(OCB). This study chose transformational leadership as need for the members to have more productive and flexible results to survive in the rapidly changing society using existing leadership theories, instead of using newly appearing theories of leadership. Data were obtained from 426 managers and team members using two separate questionnaires. The study conducted a confirmatory factor analysis for the validity test and Cronbach’s alpha test for the reliability test. Furthermore, structural equation modeling(SEM) was employed to test the hypothesized relationships in the conceptual model. The study shows that the proposed model is reasonably fit to the actual data. The results of the study were as follows; First, transformational leadership is positively related to the group identity and trust among members. Second, group identification has no significant influence on OCB while trust among members showed positive relationship with OCB. Third, trust among members partially mediated the relationship between transformational leadership and OCB.

참고문헌 (80)

  1. 김계수, "AMOS 구조방정식 모형분석" (2007), 한나래
  2. 김호정, "신뢰와 조직 몰입", 한국행정학보, 33(2), pp.19~35 (1999)
  3. 배병렬, "구조방정식모델" (2006), 도서출판 청람
  4. 우종필, "구조방정식모델 개념과 이해" (2012), 한나래
  5. 황혜경, "리더십이 조직유효성에 미치는 영향 : 그룹 일체성의 매개효과를 중심으로", 박사, 조직이론ㆍ인사관리, pp.2010
  6. Abrams, D., "Handbook of social psychology:Group processes", pp.425~460 (2001), Blackwell
  7. Adler, P. A., "Intense Loyalty in Organizations; A case study of college athletics", Administrative Science Quarterly, 33, pp.401~417 (1988)
  8. Aryee, B., "Trust as a Mediator of the Relationship between Organizational Justice and Work Outcomes : Test of a Social Exchange Model", Journal of Organizational Behavior, 23, pp.267~285 (2002)
  9. Ashforth, B. E., "Role transitions in organizational life: an identity based perspective" (2001), Erlbaum
  10. Avolio, B. J. & Gibbons, T. C., "Charismatic leadership: The elusive factor in organizational effectiveness", pp.276~308 (1988), Jossey-Bass
  11. Bass, B. M., "Leadership and Performance beyond expectations" (1985), Free Press
  12. Bass, B. M., "Improving Organizational Effectiveness Through Transformational leadership" (1994), Sage
  13. Bass, B. M., "Improving organizational effectiveness through transformational leadership" (1994), Sage
  14. Bass, B. M., "MLQ Multifactor Leadership Questionnaire for research" (1995), Mind Garden
  15. Baterman, T. S., "Job Satisfaction and the good soldier: The relationship between affect and employee “citizenship’", Academy of Management Journal, 26, pp.587~595 (1983)
  16. Bennis, W. G., "Leadership:the Strategies for taking care" (1985), Harper & Row
  17. Berson, Y., "Transformational leadership and the dissemination of organizational goals: A case study of a telecommunication firm", Leadership Quarterly, 15, pp.625~646 (2004)
  18. Bhattacharya, C. B., "Understanding the bond of identification:an investigation of its correlates among art museum members", Journal of Marketing, 59, pp.46~64 (1995)
  19. Bhattacharya, R., "A formal model of trust based on outcomes", Academy of Management Review, 23(3), pp.459~472 (1998)
  20. Brown, M. E., "Identification and some conditions of Organizational Involvement", Administrative Science Quarterly, 14, pp.234~242 (1979)
  21. Burns, J. M., "Leadership" (1978), Harper & Row
  22. Cohen, S. G., "What makes team work: Group effectiveness research from the shop follower to the executive suite", Journal of Management, 23, pp.239~290 (1997)
  23. Colbert, A. E., "CEO Transformational leadership:The Role of Goal Importance Congruence in top Management Teams)", Academy of Management Journal, 51(1), pp.81~96 (2008)
  24. Conger, J. A., "The empowerment process: Integrating theory and practice", Academy of Management Review, 13, pp.471~482 (1988)
  25. Costa, A. C., "Trust within teams: the relation with performance effectiveness", European Journal of Work and Organizational Psychology, 10(3), pp.225~244 (2001)
  26. Dayan, M., "Managerial trust and NPD team performance: team commitment and longevity as mediators", Journal of business & industrial marketing, 25(2), pp.94~105 (2010)
  27. Dirks, K. T, "The Effects of interpersonal trust on work group performance", Journal of Applied Psychology, 84(3), pp.445~455 (1999)
  28. Dirks, K. T., "The role of trust in organizational settings’", Organization Science, 12(4), pp.450~467 (2001)
  29. Etzioni, A., "A comparative analysis of complex organizations; on Power, Involvement, and their Correlates" (1964), Free Press
  30. Fairholm, G. W., "Leadership and the Culture of Trust" (1994), Praeger
  31. Gambetta, D., "Trust: Making and breaking cooperative relations" (1988), Basil, Blackwell Ltd
  32. Gibb, J. R., "Trust : A new view of personal and organizational development" (1978), The Guild of Tutors Press
  33. Graham, J. W., "An Essay on Organizational Citizenship Behavior", Employee Responsibilities and Rights Journal, 4, pp.249~270 (1991)
  34. Hall, D. T., "Personal Factors in Organizational Identification", Administrative Science Quarterly, 15, pp.176~190 (1970)
  35. Harvey, J. B., "The Abilene Paradox Revisited : The Management of Agreement", Organizational Dynamics, 17, pp.16~44 (1988)
  36. Hater, J. J., "Superiors' evaluations and subordinates' perceptions of transformational and transactional leadership", Journal of Applied Psychology, 73, pp.695~702 (1988)
  37. Ho, V., "Social networks and the psychological contract:structural holes, cohesive ties, and beliefs regarding employer obligations", Human Relations, 59(4), pp.459~481 (2006)
  38. Hogg, M. A., "A social identity theory of leadership", Personality and Social Psychology Review, 5, pp.184~200 (2001)
  39. Judge, T. A., "Transformational and transactional leadership: A meta-analytic test of their relative validity", Journal of Applied Psychology, 89, pp.755~768 (2004)
  40. Katz, D., "The social psychology of organizations" (1978), Wiley
  41. Kirkpatrick, S. A., "Direct and indirect effects of three core charismatic leadership components on performance and attitudes", Journal of Applied Psychology, 81, pp.36~51 (1996)
  42. Korsgaard, M. A., "Building commitment attachment and trust in strategic decision making teams:the Role of Procedural Justice", Academy of Management Journal, 38, pp.60~85 (1995)
  43. Koh, W. L., "The effects of transformational leadership on teacher attitudes and student performance in Singapore", Journal of Organizational Behavior, 16, pp.319~333 (1995)
  44. Konovsky, M. A., "Citizenship behavior & social exchange", Academy of Management Journal, 37(3), pp.656~669 (1994)
  45. Kouzes, J. M., "The leadership Challenge" (1988), Jossey-Bass
  46. Kreiner, G. E., "Evidence toward an expanded model of organizational identification", Journal of Organizational Behavior, 25, pp.1~27 (2004)
  47. Locke, E. A., "Clarifying conditions and decision points for mediational type inferences in organizational behavior", Journal of Organizational Behavior, 27, pp.1031~1056 (2002)
  48. MacKenzie, S. B., "The impact of organizational citizenship behavior on evaluations of salesperson performance", Journal of Marketing, 57, pp.70~80 (1993)
  49. MacKenzie, S. B., "Transformational and Transactional Leadership and Salesperson Performance", Journal of the Academy of Marketing Science, 29(2), pp.115~134 (2001)
  50. Mael, F. A., "Loyal from day one: Biodata, organizational identification, and turnover among newcomers", Personnel Psychology, 48, pp.309~333 (1995)
  51. Mayer, C. R., "An integrative model of organizational trust", Academy of Management Review, 20, pp.709~734 (1995)
  52. McAllister, D.J., "Affect anc cognition based trust as foundations for interpersonal cooperation in organization", Academy of Management Journal, 38, pp.2459~ (1995)
  53. Meyerson, D., "Trust in Organizations: Frontiers of Theory and Research", pp.166~195 (1996), Sage
  54. Moorman, R. H., "Relationship between organizational justice and organizational citizenship behaviors: Do fairness perceptions influence employee citizenship?", Journal of Applied Psychology, 76, pp.845~855 (1991)
  55. Niehoff, B. P., "Justice as a mediation of the relationship between monitoring and organizational Citizen ship behavior", Academy of Management Journal, 36, pp.527~556 (1993)
  56. Nunnally, J. C., "Psychometric Theory" (1976), McGraw-Hill
  57. Organ, D. W., "Organizational citizenship behavior; The good soldier syndrome" (1988), Lexington Books
  58. Organ, D. W., "Cognitive versus Affective Determinants of Organizational Citizen ship Behavior", Journal of Applied Psychology, 74(1), pp.157~164 (1989)
  59. O’Reilly, C. A., "Organizational commitment & Psychological attachment:the effects of compliance, identification, and internationalization on prosocial behavior", Journal of Applied Psychology, 71(3), pp.492~499 (1986)
  60. Pillai, R., "Fairness Perception and Trust as Mediators for Transformational and Transactional Leadership: A Two-Sample Study", Journal of Management, 26, pp.897~933 (1999)
  61. Podsakoff, P. M., "Transformational leader behaviors and substitutes for leadership as determinants of Employee satisfaction, commitment, trust, and organizational citizenship behaviors", Journal of Management, 22(2), pp.239~298 (1996)
  62. Podsakoff, P. M., "Substitutes for leadership and the management of professionals", Leadership Quarterly, 4(1), pp.1~44 (1993)
  63. Podsakoff, P. M., "Transformational leader behaviors and their effects on followers' trust in leader, satisfaction, and organizational citizenship behavior", Leadership Quarterly, 1, pp.107~142 (1990)
  64. Reynolds, P. C., "Imposing a corporate culture", Psychology Today, pp.32~38 (1987)
  65. Robinson, S. L., "Trust and breach of the psychological contract", Administrative Science Quarterly, 41, pp.574~599 (1996)
  66. Rousseau, D. M., "Not so different after all: a cross-discipline view of trust", Academy Management Review, 23(3), pp.393~404 (1998)
  67. Seltzer, J., "Transformational leadership: Beyond initiation and consideration", Journal of Management, 16, pp.693~703 (1990)
  68. Senge, P. M., "The 5th Management" (1996), Seojong
  69. Sharmir, B., "The motivational effects of charismatic leadership: A self-concept based theory", Organization Science, 4, pp.577~594 (1993)
  70. Smith, C. A, "Organizational Citizen ship Behavior. Its nature and antecedents", Journal of Applied Psychology, 689, pp.655~663 (1983)
  71. Smith, J.B., "The effects of ogranizational differences and trust on the efectiveness of selling partern relationships", Journal of Marketing, 61, pp.3~21 (1997)
  72. Tan, H. H., "Toward the differentiation of trust in supervisor and trust in organization", Genetic, Social, and General Psychology Monographs, 126(2), pp.241~260 (2000)
  73. Turner, J. C., "Rediscovering the social group: A self-categorization theory" (1987), Blackwell
  74. Van Der Vegt, G. S., "Informational dissimilarity and organizational citizenship behavior: the role of intrateam interdependence and team identification", Academy of Management Journal, 46(6), pp.715~727 (2003)
  75. Van Knippenberg, D., "Work motivation and performance: A social identity perspective", Applied Psychology: An International Review, 49, pp.357~371 (2000)
  76. Van Knippenberg, D., "Leadership, self and identity: A review and research agenda", The Leadership Quarterly, 15, pp.825~856 (2004)
  77. Williamson, O. E., "Calculativeness, trust and economic organization", Journal of law and Economics, 36, pp.453~486 (1993)
  78. Yammarino, F. J., "Measures of leadership", pp.151~169 (1990), Leadership Library of America
  79. Yukl, G. A., "Leadership in Organizations" (2006), Pearson
  80. Yukl, G. A., "Leadership in organizations" (1994), Prentice Hall

관련 논문AI추천

변혁적 리더십이 조직시민행동에 미치는 영향황영호한국자치행정학회 · 한국자치행정학보2008 · 제22권 제2호변혁적 리더십과 조직 몰입간의 매개변인 연구: 조직공정성의 신뢰에 대한 매개효과를 중심으로김병직, 김지연산업개발연구소 · 산업혁신연구2012 · 제28권 제4호조직문화, 리더십 그리고 조직시민행동 간의 관계에 있어서 리더신뢰 및 조직몰입의 매개효과서인덕, 이원형한국인적자원관리학회 · 인적자원관리연구2006 · 제13권 제4호시민단체 리더의 변혁적 리더십과 조직유효성 간의 관계:조직신뢰의 매개효과를 중심으로김연숙, 신황용, 이희선한국공공관리학회 · 한국공공관리학보2012 · 제26권 제2호변혁적 리더십이 조직시민행동에 미치는 영향과 팀웍의 매개효과에 대한 연구김진희한국인력개발학회 · HRD연구2008 · 제10권 제3호How Transformational Leadership Affects Organizational Citizenship and Innovative Behaviour이나림, 정종태한국인적자원관리학회 · 인적자원관리연구2025 · 제32권 제2호

이 간행물의 다른 논문 (14건)

개인-조직 가치 일치와 조직 기반 자존감이 조직시민행동에 미치는 영향 - 조직동일시의 매개효과를 중심으로 -장용선, 조대환pp. 1-21직장-가정 갈등과 이직의도간 서번트 리더십의 조절효과한진환pp. 23-38상사신뢰가 구성원의 지식공유와 창의성에 미치는 영향에 관한 연구 - 내재적 동기부여의 매개효과 -김기흥pp. 39-63건설현장 소장의 진성리더십이 현장직원의 조직시민행동, 종업원몰입에 미치는 영향과 조직후원인식의 매개효과윤인한, 장영철pp. 65-86구성원의 다양성 수용 정도가 조직몰입에 미치는 영향 - 과업갈등과 관계갈등의 매개효과에 대한 탐색적 연구 -김은실, 백윤정, 정현달pp. 87-106
원문 보기