본문 바로가기
KERD
논문KCI 등재

직무스트레스의 도전·방해요인이 신체적 증상 및 종업원 인게이지먼트에 미치는 영향 - 긍정정서의 매개역할 -

The Effect of Challenge and Hindrance Factor from Job Stress on the Physical Symptoms and Employee Engagement - The Mediating Role of Positive Affect -

장영철|이동환
한국인적자원관리학회 (Korean Academy Of Human Resource Management)|2016.03|인적자원관리연구 (Journal of Human Resource Management Research)|제23권 제1호|pp. 237-259|DOI http://dx.doi.org/10.14396/jhrmr.2016.23.1.237

0

조회

0

다운로드

15

인용

0

참고문헌

키워드

긍정정서직무스트레스job stress방해요인신체적 증상employee engagementhindrance factorphysical symptom종업원 인게이지먼트도전요인challenge factor
주제분류경영학

초록

본 연구의 목적은 직무스트레스 요인 중 도전요인과 방해요인이 조직 구성원의 신체적 증상과 종업원 인게이지먼트에 미치는 영향을 확인하는 것이다. 그 과정에서 긍정정서의 매개역할을 검증하였다. 연구를 위해 서울에 거주하는 20세 이상 남녀 직장인을 대상으로 설문지를 배포하여 총 378개의 설문지를 분석에 사용하였다. 연구 결과, 직무스트레스 요인 중 긍정적 요인인 도전요인은 신체적 증상 중에서 수면장애를 유의하게 감소시켰다. 또한 직무인게이지먼트를 유의하게 향상시켰지만, 조직인게이지먼트에는 유의한 영향을 미치지 않았다. 반면 직무스트레스 요인 중에서 부정적 요인인 방해요인은 신체적 증상 중에서 수면장애, 두통, 소화기 증상 및 상기도 감염 모두 유의하게 증가시켰다. 방해요인은 직무인게이지먼트와 조직인게이지먼트 모두에 유의한 영향을 미치지 않았다. 또한 긍정정서는 도전요인이 수면장애에 미치는 영향과 도전요인이 직무인게이지먼트와 조직인게이지먼트에 미치는 영향을 매개하는 것으로 나타났다. 본 연구는 국내 관련 연구 분야에서 처음으로 직무스트레스 요인을 도전요인과 방해요인으로 구분하여 연구함으로써 직무스트레스의 긍정적 요인을 이론적으로 발전시켰다는 점에서 의의가 있다. 또한 본 연구의 결과는 조직 차원에서 방해요인은 줄이고, 도전요인은 장려함으로써 조직 구성원의 신체적 증상을 줄이고, 직무 및 조직에 더 몰입할 수 있도록 제도를 보완해야 한다는 것을 시사한다.

Abstract

The purpose of this study is to determine the effect of challenge and hindrance factor from job stress on physical symptoms and employee engagement of each member of an organization. This study also verifies mediating role of positive affects during this process. For the study, 378 questionnaires were distributed to workers over the age of 20 living in Seoul. As a result, it was found that challenge factor which is a factor of job stress and considered positively reduces sleep disturbance among physical symptoms significantly. Challenge factor also improved job engagement significantly, but it didn’t affect organizational engagement. Whereas, hindrance factor which is considered negatively increased sleep disturbance, headache, gastrointestinal problem, and upper respiratory infection of physical symptoms. And it did not have significant effects on job engagement and organizational engagement. Also, positive affects played its mediating role between challenge factor and its effects on sleep disturbance, job engagement and organizational engagement. This study is the first domestic research to develop positive factors of job stress theoretically by separating job stress factors to challenge factors and hindrance. This study is also important, because it shows that the relevant institutions have to be supplemented to reduce hindrance and help workers to concentrate on their works by distinguishing challenge factors from hindrance and reducing physical symptoms.

참고문헌 (69)

  1. 김원, "직무스트레스의 사회경제적 손실", 한국직무스트레스학회 (2006)
  2. 문형구, "직무스트레스 연구의 동향과 향후 방향", 조직과 인사관리연구, 34(3), pp.117~187 (2010), 한국인사관리학회
  3. AMOS 통계분석방법, "SPSS", pp.2011, 송지준
  4. 이종목, "직무스트레스의 원인 결과 및 대책" (1989), 성원사
  5. 이종목, "스트레스 과학의이해 (대한 심신스트레스학회 편)", pp.71~92 (1997), 신광출판사
  6. 홍세희, "구조방정식모형의 적합도 지수 선정기준과 그 근거", 한국심리학회지, 19(1), pp.161~177 (2000)
  7. Beehr, T. A., "Back to basics:Re-examination of demand-control theory of occupational stress", Work and Stress, 15, pp.115~130 (2001)
  8. Beehr, T. A., "Job stress, employee health, and organizational effectiveness:A facet analysis, model and literature review", Personnel Psychology, 31(4), pp.665~699 (1978)
  9. Boswell, W. R., "Relations between stress and work outcomes: The role of felt challenge, job control, and psychological strain", Journal of Vocational Behavior, 64, pp.165~181 (2004)
  10. Britt, T. W., "Deriving benefits from stressful events: The role of engagement in meaningful work and hardiness", Journal of Occupational Health Psychology, 6, pp.53~63 (2001)
  11. Brown, K. W., "Does unhappiness make you sick? The role of affect and neuroticism in the experience of common physical symptoms", Journal of Personality and Social Psychology, 72, pp.907~917 (1997)
  12. Cannon, W. B., "The wisdom of the body" (1932), WW Norton
  13. Cavanaugh, M. A., "An empirical examination of self-reported work stress among U.S. managers", Journal of Applied Psychology, 85, pp.65~74 (2000)
  14. Clore, G. L., "The nature of emotion: Fundamental questions", pp.103~111 (1994), Oxford University Press
  15. Costa, P. T., "Personal adjustment to aging :Longitudinal prediction from neuroticism and extra-version", Journal of Gerontology, 36, pp.78~85 (1981)
  16. Crawford, E. R., "Linking job demands and resources to employee engagement and burnout: A theoretical extension and meta-analytic test", Journal of Applied Psychology, 95, pp.834~848 (2010)
  17. Dwyer, D. J., "The effects of job demands and control on employee attendance and satisfaction", Journal of Organizational Behavior, 12, pp.595~608 (1991)
  18. Erez, A., "The influence of positive affect on the components of expectancy motivation", Journal of Applied Psychology, 87, pp.1055~1067 (2002)
  19. Finch, J. F., "Physical health, positive and negative affect, and personality: A longitudinal analysis", Journal of Research in Personality, 46(5), pp.537~545 (2012)
  20. Fredrickson, B. L., "Positive emotions trigger upward spirals toward emotional well-being", Psychological Science, 13, pp.172~175 (2002)
  21. Fritz, C., "Antecedents of day-level proactive behavior: A look at job stressors and positive affect during the workday", Journal of Management, 35, pp.94~111 (2009)
  22. Hair, J. F., "Multivariate data analysis with reading" (1995), Prentice-Hall
  23. Harter, J. K., "Flourishing: Positive psychology and the life well-lived", pp.205~224 (2003)
  24. Hills, P., "Emotional stability as a major dimension of happiness", Personality and Individual Differences, 31(8), pp.1357~1364 (2001)
  25. Hunter, L. W., "Feeling the heat: Effects of stress, commitment, and job experience", Academy of Management Journal, 50(4), pp.953~968 (2007)
  26. Ivancevich, J. M., "Occupational stress, type A behavior, and physical well being", Academy of Management Journal, 25, pp.373~391 (1982)
  27. Jex, S. M., "Stress and job performance: Theory, research, and implications for managerial practice" (1998), Sage Publications Ltd
  28. Jex, S. M., "The Sage Handbook of Organizational Behavior", pp.498~518 (2008), Sage
  29. Kahn, W. A., "Psychological conditions of personal engagement and disengagement at work", Academy of Management Journal, 33, pp.692~724 (1990)
  30. Lazarus, R. S., "Stress, Appraisal and Coping" (1984), Springer Publishing
  31. Lazarus, R. S., "Puzzles in the study of daily hassles", Journal of Behavior Medicine, 7(4), pp.375~389 (1984)
  32. Leo, S., "Daily hassles, cortisol, and the pathogenesis of depression", Medical Hypotheses, 62, pp.198~202 (2004)
  33. LePine, J. A., "Challenge and hindrance stress:Relationship with exhaustion, motivation to learn, and learning performance", Journal of Applied Psychology, 89, pp.883~891 (2004)
  34. LePine, J. A., "A meta-analytic test of the challenge stressor - hindrance stressor framework: An explanation for inconsistent relationships among stressors and performance", Academy of Management Journal, 48, pp.764~775 (2005)
  35. Lin, W, "A double-edged sword : The moderating role of conscientiousness in the relationships between work stressors, psychological strain, and job performance", Journal of Organizational Behavior, 36, pp.94~111 (2015)
  36. Lyubomirsky, S., "The benefits of frequent positive affect: Does happiness lead to success?", Psychological Bulletin, 131, pp.803~855 (2005)
  37. Macey, W. H., "The meaning of employee engagement", Industrial and Organizational Psychology, 1, pp.3~30 (2008)
  38. Maslach, C., "Job burnout", Annual Review of Psychology, 52, pp.397~422 (2001)
  39. Masten, A. S., "Handbook of positive psychology" (2002), Oxford University Press
  40. Maunsell, E., "Stressful life events and survival after breast cancer", Psychosomatic Medicine, 63(2), pp.306~315 (2001)
  41. May, D. R., "The psychological conditions of meaningfulness, safety and availability and the engagement of the human spirit at work", Journal of Occupational and Organizational Psychology, 77, pp.11~37 (2004)
  42. McEwen, B. S., "Protective and damaging effects of stress mediators", New England Journal of Medicine, 338, pp.171~179 (1998)
  43. McEwen, B. S., "Protection and damage from acute and chronic stress: Allostasis and allostatic overload and relevance to the pathophysiology of psychiatric disorders", Annals of the New York Academy of Sciences, 1032, pp.1~7 (2004)
  44. Merz, C. N. B., "Psychosocial stress and cardiovascular disease: pathophysiological links", Behavioral Medicine, 27(4), pp.141~147 (2002)
  45. Murphy. L. R., "Stress management in work settings : A critical review of the health effects", American Journal of Health Promotion, 11(2), pp.112~135 (1996)
  46. Nezlek, J. B., "Affect and self based model of relationships between daily events and daily well-being", Personality and social psychology bulletin, 29, pp.584~596 (2003)
  47. Podsakoff, N. P., "Differential challenge stressor –hindrance stressor relationships with job attitudes, turnover intentions, turnover, and withdrawal behavior: A meta-analysis", Journal of Applied Psychology, 92, pp.438~454 (2007)
  48. Porath, C. L., "Overlooked but not untouched: How rudeness reduces onlookers’'performance on routine and creative tasks", Organizational Behavior and Human Decision Processes, 109, pp.29~44 (2009)
  49. Pressman, S. D., "Does positive affect influence health?", Psychological Bulletin, 131(6), pp.925~971 (2005)
  50. Rogers, K., "Violence at work: Personal and organizational outcomes", Journal of Occupational Health Psychology, 2, pp.63~71 (1997)
  51. Saks, A. M., "Antecedents and consequences of employee engagement", Journal of Managerial Psychology, 21(7), pp.600~619 (2006)
  52. Salanova, M., "Linking organizational resources and work engagement to employee performance and customer loyalty: The mediation of service climate", Journal of Applied Psychology, 90, pp.1217~1227 (2005)
  53. Schat, A. C. H., "The effects of perceived control on the outcomes of workplace aggression and violence", Journal of Occupational Health Psychology, 4, pp.386~402 (2000)
  54. Schat, A. C. H., "Reducing the adverse consequences of workplace aggression and violence: The buffering effects of organizational support", Journal of Occupational Health Psychology, 8, pp.110~122 (2003)
  55. Schat, A. C. H., "The physical health questionnaire (PHQ): construct validation of a self-report scale of somatic symptoms", Journal of Occupational Health Psychology, 10(4), pp.363~381 (2005)
  56. Seligman, M. E., "Positive psychology: An introduction", American Psychological Association, 50(1), pp.5~14 (2000)
  57. Seligman, M. E., "Explanatory style as a predictor of productivity and quitting among life insurance sales agents", Journal of personality and social psychology, 50(4), pp.832~ (1986)
  58. Selye, H., "The stress of life" (1956), McGraw Hil
  59. Selye, H., "Stress Without Distress" (1974), Lippincott
  60. Shultz, K., "Role overload and underload in relation to occupational stress and health", Stress and Health, 26, pp.99~111 (2010)
  61. Spence, J. T., "Impatience versus achievement strivings in the Type A pattern: Differential effects on students health and academic performance", Journal of Applied Psychology, 72, pp.522~528 (1987)
  62. Stamper, C. L., "The impact of perceived organizational support on the relationship between boundary spanner role stress and work outcomes", Journal of Management, 29, pp.569~588 (2003)
  63. Vitetta, L., "Mind‐Body Medicine: Stress and Its Impact on Overall Health and Longevity", Annals of the New York Academy of Sciences, 1057(1), pp.492~505 (2005)
  64. Watson, D., "Development and validation of brief measures of positive and negative affect: The panas scales", Journal of Personality and Social Psychology, 54(6), pp.1063~1070 (1988)
  65. Watson, D., "Health complaints, stress, and distress: Exploring the central role of negative affectivity", Psychological Review, 96, pp.234~254 (1989)
  66. Watson, D., "Toward a consensual structure of mood", Psychological Bulletin, 98(2), pp.219~235 (1985)
  67. Watson, D., "The two general activation systems of affect: Structural findings, evolutionary considerations, and psychobiological evidence", Journal of Personality and Social Psychology, 76, pp.820~838 (1999)
  68. Webster, J. R., "Extending the challenge - hindrance model of occupational stress: The role of appraisal", Journal of Vocational Behavior, 79, pp.505~516 (2011)
  69. Zhang, Y., "It's not fair… or is it? The role of justice and leadership in explaining work stressor-job performance relationships", Academy of Management Journal, 57(3), pp.675~697 (2014)

관련 논문AI추천

조직구성원의 도전적 스트레스 및 방해적 스트레스 요인, 직원몰입, 직무성과, 이직의도 간의 구조적 관계김우철, 전혜지한국평생교육ㆍHRD연구소 · 평생교육 · HRD연구2023 · 제19권 제4호도전적·방해적 스트레스원이 직무열의를 통해 조직시민행동에 미치는 차별적 영향김희진, 박형인한국산업및조직심리학회 · 한국심리학회지: 산업 및 조직2023 · 제36권 제4호임파워링 리더십, 도전적·방해적 스트레스, 번영감, 직무배태성의 구조적 관계: 국내기업 사무종사자를 중심으로오형록, 홍아정한국농·산업교육학회 · 농업교육과 인적자원개발2025 · 제57권 제1호직무 스트레스와 직무성과, 직무만족 간 관계: 통제-도전 평가의 매개효과와 인지된 조직 지원의 조절효과를 중심으로구자숙, 전학철, 허신유한국경영사학회 · 경영사연구2022 · 제37권 제4호비정규직 근로자의 도전적 및 방해적 스트레스가 직무열의에 미치는 차별적 영향: 성실성의 조절효과신호철, 엄재하산업개발연구소 · 산업혁신연구2025 · 제41권 제2호직무스트레스 요인이 직무스트레스 결과에 미치는 영향 : 예방관리전략의 조절효과를 중심으로박재옥, 허찬영한국인적자원관리학회 · 인적자원관리연구2008 · 제15권 제2호

이 간행물의 다른 논문 (18건)

조선족 근로자의 사회적 자본이 문화적응과 직무만족에 미치는 영향이금희, 정동섭, 유양pp. 1-18직무특성이 중고령자의 직무만족도에 미치는 영향 연구 - 고령친화적 인적자원관리의 조절효과를 중심으로 -한종국pp. 19-45고용가능성이 경력성장기회를 매개로 조직몰입, 이직의도에 미치는 영향 - 외부유연성을 중심으로 -이준혁, 전정호pp. 47-67피인수기업 구성원의 통합과정에 대한 인식이 스트레스 및 조직몰입에 미치는 영향에 대한 연구 - 계층 및 직종 차이를 중심으로 -김기태, 최병권, 박계두pp. 69-93글로벌 인사체계 구축 사례 연구 - S기업 제3국 글로벌 인사 체계를 중심으로 -박성진, 구자원pp. 95-126
원문 보기