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도전적·방해적 스트레스원이 직무열의를 통해 조직시민행동에 미치는 차별적 영향

Differential Effects of Challenge and Hindrance Stressors on OCBs through Work Engagement

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참고문헌

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주제분류심리과학

초록

본 연구는 도전적․방해적 스트레스원이 직무열의의 하위요인인 활력, 헌신, 그리고 몰두를 통해 두 가지 유형의 조직시민행동에 미치는 영향을 조사하였다. 가설 검정을 위해 전일제 로 근무하는 법적 성인 353명을 대상으로 일회의 설문조사를 통해 자료를 수집한 후 경로분 석과 부트스트랩 분석을 수행하였다. 그 결과, 도전적 스트레스원은 활력과 헌신을 높임으로 써 조직시민행동을 촉진하는 정적인 간접효과를 보인 반면, 방해적 스트레스원은 활력과 헌 신을 낮춤으로써 조직시민행동을 저해하는 부적인 간접효과를 보였다. 그러나 직무열의의 하위요인별로 변수들과 관계를 맺는 양상이 서로 다르게 나타났고, 모든 매개경로에서 일관 적으로 활력과 몰두에 비해 헌신이 상대적으로 더 큰 효과크기를 보였다. 추가적으로, 도전 적 스트레스원은 조직시민행동에 직접효과와 간접효과를 동시에 가지는 반면, 방해적 스트 레스원은 간접효과만 가지는 것으로 관찰되었다. 이러한 연구 결과를 바탕으로 이론적 및 실무적 함의를 제시하고, 연구의 한계점과 후속연구 방안을 제언하였다.

Abstract

This study investigated mediating effects of work engagement facets (vigor, dedication, and absorption) on the relationships between challenge-hindrance stressors and two kinds of organizational citizenship behaviors (OCBs). Participants were recruited from an online panel of a survey company in South Korea, and 353 employees completed a cross-sectional questionnaire. The results of path analyses and bootstrap analyses indicated that challenge stressors showed positive indirect effects on OCBs through increased vigor and dedication, whereas hindrance stressors exhibited negative indirect effects through decreased vigor and dedication. In addition, facets of work engagement displayed distinct patterns in terms of their mediating effects, in that dedication consistently showed larger effect sizes compared to vigor and absorption. Moreover, challenge stressors were observed to have both direct and indirect effects on OCBs, whereas hindrance stressors were found to have only indirect effects. Based on these research findings, theoretical and practical implications were discussed, along with limitations of the study and suggestions for future research.

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