본문 바로가기
KERD
논문KCI 등재

동료의 직무탐색행동이 구성원들의 이직의도에 미치는 영향 :외적 네트워크 행동과 동료성과의 조절효과를 중심으로

The Effect of Colleague's Job Search Behavior on Member Turnover Intention

조봉순|최장호|전혜지
한국인적자원관리학회 (Korean Academy Of Human Resource Management)|2021.12|인적자원관리연구 (Journal of Human Resource Management Research)|제28권 제5호|pp. 23-42

0

조회

0

다운로드

2

인용

0

참고문헌

키워드

이직의도turnover intentionjob search behavior외부 네트워킹 행동external networking behavior직무탐색행동동료 성과peer’s performance
주제분류경영학

초록

본 연구에서는 동료의 직무탐색행동이 구성원의 이직 의도에 미치는 영향에 관해 탐색하고자 한다. 팀제가 보편적인 조직구조로 확대되면서 조직 내 동료와의 관계가 더 중요해지고 있으며, 개인의 태도나 의사결정에 동료의 행동이 많은 영향을 미치고 있다. 개인의 이직의도에 관한 대부분의 연구는 이직의도가 구성원의 개별적인 의사결정과정으로 설명되고 있으나, 동료와의 관계적 측면이 미치는 효과에 관한 연구는 매우 부족하다. 본 연구는 개인의 이직의도가 동료의 이직관련 행동 중 직무탐색행동에 의해 영향을 받으며 그 영향력의 정도는 외부 네트워킹 행동정도에 따라 달라질 것으로 예상하였다. 더불어 동료의 직무탐색행동과 이직의도와의 관계는 동료의 성과 수준에 따라 차이가 있을 것으로 예상하였다. 구체적으로 동료의 성과수준이 본인과 유사할 때 동료의 직무탐색행동이 본인의 이직의도에 미치는 효과가 강할 것으로 예상하였다. 국내 기업을 대상으로 한 가설검증을 통해 본 연구에서는 다음에 결과를 얻었다. 첫째, 동료의 직무탐색행동이 개인의 이직의도에 통계적으로 유의미한 긍정적 영향을 미치는 것으로 나타났다. 둘째, 구성원들의 외부 네트워크 행동은 동료의 직무탐색행동과 이직의도와의 관계를 완화하는 조절효과를 나타냈다. 이러한 결과를 바탕으로 본 논문에서는 이론적 및 실무적 시사점을 제시하고 연구의 한계와 향후 연구방향을 제시하였다.

Abstract

This study aims to explore the effect of colleague’s job search behavior on other members' turnover intentions. As the team system expands to a universal organizational structure, relationships with colleagues in the organization are becoming more important, and colleagues' actions have a great influence on individual attitudes and decision-making. Previous research on individual turnover intention is usually explained by the individual decision-making process of members, but there are only handful of studies on the effect of the relational aspect with colleagues. This study predicted that individual turnover intentions are affected by job search activities of colleague's turnover-related behaviors, and the degree of influence will vary depending on external networking behaviors of members and the performance level of a colleague who shows job search behaviors. Specifically, the more external networking behavior is performed, the weaker the effect of colleague’s job search behaviors on one's turnover intention, and the stronger the effect of colleague’s job search behaviors on one's turnover intention when the colleague's performance level is similar to member’s. The following results were obtained in this study. First, it was found that the job search behavior of colleagues had a statistically significant positive effect on individual turnover intention. Second, the external network behavior of the members showed a moderating effect that alleviated the relationship between the colleague's job search behavior and turnover intention. Based on these results, this paper presented theoretical and practical implications and discussed limitations and future research directions.

참고문헌 (76)

  1. 김보인, "근로자의 이직의도에 영향을 미치는 요인에 대한 연구 - 근로자 구성특성 별 비교 -", 인적자원관리연구, 24(5), pp.31~47 (2017), 한국인적자원관리학회
  2. 문재승, "네트워킹행동이 직무성과와 이직의도에 미치는 영향과 고용가능성의 매개효과", 인적자원관리연구, 21(3), pp.289~319 (2014), 한국인적자원관리학회[DOI]
  3. 박재헌, "여행상품 선택속성에 따른 구전활동과 상품 재구매에 관한 연구", 인적자원관리연구, 10, pp.67~80 (2004)
  4. 신승인, "조직 및 직무 배태성의 영향 요인과 이직의도", 인적자원관리연구, 27(5), pp.87~121 (2020), 한국인적자원관리학회[DOI]
  5. 오상석, "신입직원 이직의 전염효과가 조직성과에 미치는 영향: HR기능의 전략적 지향성의 조절효과", 조직과 인사관리연구, 45(3), pp.1~19 (2021), 한국인사관리학회[DOI]
  6. 이경근, "상사의 비인격적 감독이 조직시민행동과 이직의도에 미치는영향: 자부심과 존중감의 역할", 조직과 인사관리연구, 37(4), pp.65~92 (2013), 한국인사관리학회
  7. 이명주, "How Can a CEO Win The War for Talent? : The Effect of Employee Past Performance on Turnover", 전문경영인연구, 21(4), pp.107~125 (2018), 한국전문경영인학회
  8. 정명호, "네트워킹 행동과 경력지향성이 이직의도에 미치는 영향", 인적자원관리연구, 19(5), pp.141~164 (2012), 한국인적자원관리학회
  9. 정효수, "분배공정성, 승진기회인식, 역할갈등이 공군조종사의 이직의도에 미치는 영향: 인지된 동료구직행동 및 직무몰입의 조절효과", 대한경영학회지, 24(5), pp.2775~2809 (2011), 대한경영학회
  10. 조영복, "조직구성원의 직무배태성이 조직잔류에 미치는 영향", 인적자원관리연구, 15(1), pp.173~200 (2008), 한국인적자원관리학회
  11. Allen, D., "Test of a mediated performance–turnover relationship highlighting the moderating roles of visibility and reward contingency", Journal of Applied Psychology, 8, pp.1014~1021 (2001)
  12. Ashforth, B., ""How can you do it?" : Dirty work and the challenge of constructing a positive identity", Academy of Management Review, 24, pp.413~434 (1999)
  13. Bairi, J., "Knowledge retention in the IT service industry", Journal of Systems and Information Technology, 13, pp.43~65 (2011)
  14. Barsade, S., "The ripple effect : Emotional contagion and its influence on group behavior", Administrative Science Quarterly, 47, pp.644~675 (2002)
  15. Baruch-Feldman, C., "Sources of social support and burnout, job satisfaction, and productivity", Journal of Occupational Health Psychology, 7, pp.84~93 (2002)
  16. Berger, J., "Status inconsistency in task situations : A test of four status processing principles", American Sociological Review, 57, pp.843~855 (1977)
  17. Beehr, T. A., "Work stressors and coworker support as predictors of individual strain and job performance", Journal of Organizational Behavior, 21, pp.391~405 (2000)
  18. Bian, Y., "Bringing strong ties back in : Indirect ties, network bridges, and job searches in China", American Sociological Review, 62, pp.366~385 (1997)
  19. Bingham, J., "Job demands and job search among high-level managers in the United States and Europe", Group & Organization Management, 30, pp.653~681 (2005)
  20. Blau, G., "Further exploring the relationship between job search and voluntary individual turnover", Personnel Psychology, 46, pp.313~330 (1993)
  21. Bommer, W., "Does one good turn deserve another? Coworker influences on employee citizenship", Journal of Organizational Behavior, 24, pp.181~196 (2003)
  22. Caldwell, D., "The impact of information on job choices and turnover", Academy of Management Journal, 28, pp.934~943 (1985)
  23. Chay, Y., "Social support, individual differences and well-being : A study of small business entrepreneurs and employees", Journal of Occupational and Organizational Psychology, 66, pp.285~302 (1993)
  24. Chiaburu, D. S., "Do peers make the place? Conceptual synthesis and meta-analysis of coworker effects on perceptions, attitudes, OCBs, and performance", Journal of Applied Psychology, 93, pp.1082~ (2008)
  25. Ensher, E., "Effects of perceived discrimination on job satisfaction, organizational commitment, organizational citizenship behavior, and grievances", Human Resource Development Quarterly, 12, pp.53~72 (2001)
  26. Fairlie, R., "Race and the digital divide, The B.E", Journal of Economic Analysis & Policy, 3, pp.1~40 (2004)
  27. Falck, O., "Identity and entrepreneurship : Do school peers shape entrepreneurial intentions", Small Business Economics, 39, pp.39~59 (2012)
  28. Felps, W., "Turnover contagion : How coworkers' job embeddedness and job search behaviors influence quitting", Academy of Management Journal, 52, pp.545~561 (2009)
  29. Festinger, L., "A theory of social comparison processes", Human Relations, 7, pp.117~140 (1954)
  30. Forret, M. L., "Correlates of networking behavior for managerial and professional employees", Group & Organization Management, 26, pp.283~311 (2001)
  31. Gioia, F., "Peer effects on risk behaviour : the importance of group identity", Experimental Economics, 20, pp.100~129 (2017)
  32. Granovetter, M., "The strength of weak ties", American Journal of Sociology, 78, pp.1360~1380 (1973)
  33. Griffeth, R. W., "A meta-Analysis of antecedents and correlates of employee turnover : update, moderator tests, and research implications for the next millennium", Journal of Management, 26, pp.463~488 (2000)
  34. Halbesleben, J., "Sources of social support and burnout : A meta-analytic test of the conservation of resources model", Journal of Applied Psychology, 91, pp.1134~1145 (2006)
  35. Hastings, R., "No Rules Rules" (2020), Random House
  36. Holtom, B., "Turnover and retention research : A glance at the past, a closer review of the present, and a venture into the future", Academy of Management Annals, 2, pp.21~274 (2008)
  37. Holtom, B. ., "Shocks as causes of turnover : What they are and how organizations can manage them", Human Resource Management, 4, pp.337~352 (2005)
  38. Hoye G., "Social influences on organizational attractiveness : Investigating if and when word of mouth matters", Journal of Applied Social Psychology, 37, pp.2024~2047 (2007)
  39. Hoye, G., "Job search as goal-directed behavior : Objectives and methods", Journal of Vocational Behavior, 73, pp.358~367 (2008)
  40. Jackofsky, E. F., "A causal analysis of the impact of job performance on the voluntary turnover process", Journal of Occupational Behaviour, 8, pp.263~270 (1987)
  41. Kopelman, R. E., "Rationale and construct validity evidence for the Job search behavior", Journal of Vocational Behavior, 40, pp.269~287 (1992)
  42. Krackhardt, D., "When friends leave : A structural analysis of the relationship between turnover and stayers' attitudes", Administrative Science Quarterly, 21, pp.242~261 (1985)
  43. Krausz, M., "Evaluation of coworker turnover outcomes and its impact on the intention to leave of the remaining employees", Journal of Business and Psychology, 14, pp.95~107 (1999)
  44. Lee, T. W., "An alternative approach : The unfolding model of voluntary employee turnover", Academy of Management Review, 19, pp.51~ (1994)
  45. Lee, T. W., "The effects of job embeddedness on organizational citizenship, job performance, volitional absences, and voluntary turnover", Academy of Management Journal, 47(5), pp.711~722 (2004)
  46. Maertz, C. P., "Eight motivational forces and voluntary turnover : A theoretical synthesis with implications for research", Journal of Management, 30, pp.667~683 (2004)
  47. Maertz, C. P., "Integrating turnover reasons and shocks with turnover decision processes", Journal of Vocational Behavior, 81(1), pp.26~38 (2012)
  48. Martin, T., "Job performance and turnover", Journal of Applied Psychology, 66(1), pp.116~119 (1981)
  49. Meyer, J., "Testing the"side-bet theory"of organizational commitment : Some methodological considerations", Journal of Applied Psychology, 69, pp.372~378 (1984)
  50. McCallum, S., "An examination of internal and external networking behavior and their relationship to career success and work attitudes", Doctor, pp.2008
  51. Michael, J., "Managerial level and subunit function as determinants of networking behavior in organizations", Group & Organization Management, 18(3), pp.328~351 (1993)
  52. Mitchell, T., "Why people stay : Using job embeddedness to predict voluntary turnover", Academy of Management Journal, 44(6), pp.1102~1121 (2001)
  53. Mizerski, R., "An attribution explanation of the disproportionate influence of unfavorable information", Journal of Consumer Research, 9, pp.301~310 (1982)
  54. Mobley, W., "Intermediate linkages in the relationship between job satisfaction and employee turnover", Journal of Applied Psychology, 62, pp.237~ (1977)
  55. Nanda, R., "Workplace peers and entrepreneurship", Management Science, 56, pp.1116~1126 (2010)
  56. Parker, A., "The impact of energizing interactions on voluntary and involuntary turnover", M@n@gement, 19, pp.177~202 (2016)
  57. Perrewe, P., "A causal model examining the effects of age discrimination on employee psychological reactions and subsequent turnover intentions", International Journal of Hospitality Management, 10, pp.245~260 (1991)
  58. Pfeffer, J., "Organization theory and structural perspectives on management", Journal of Management, 17, pp.789~803 (1991)
  59. Pollock, T., "Social information processing and job characteristics. A simultaneous test of two theories with implications for job satisfaction", Human Communication Research, 26, pp.292~330 (2000)
  60. Robinson, S., "Coworkers Behaving Badly : The Impact of Coworker Deviant Behavior upon Individual Employees", Annual Review of Organizational Psychology and Organizational Behavior, 1, pp.123~143 (2014)
  61. Rynes, S. L., "Handbook of industrial and organizational psychology", pp.399~444 (1991), Consulting Psychologists Press
  62. Saks, A., "Organizational socialization : Making sense of the past and present as a prologue for the future", Journal of Vocational Behavior, 51, pp.234~279 (1997)
  63. Salancik, G., "A social information processing approach to job attitudes and task design", Administrative Science Quarterly, 23, pp.224~252 (1978)
  64. Solvic, P., "Analyzing the expert judge : A descriptive study of a stockbroker's decision process", Journal of Applied Psychology, 53, pp.255~263 (1969)
  65. Spataro, S., "It's who you are and who you know: Relating personal and coworker status to individual work outcomes", Journal of Business & Leadership: Research, Practice, and Teaching, 8, pp.21~31 (2012)
  66. Steel, R., "A review and meta-analysis of research on the relationship between behavioral intentions and employee turnover", Journal of Applied Psychology, 69, pp.673~686 (1984)
  67. Stumpf, S., "Predicting voluntary and involuntary turnover using absenteeism and performance indices", Academy of Management Journal, 24, pp.148~163 (1981)
  68. Sunder, S., "Why do salespeople quit? An empirical examination of own and peer effects on salesperson turnover behavior", Journal of Marketing Research, 54, pp.381~397 (2017)
  69. Takeuchi, R., "Social influence of a coworker : A test of the effect of employee and coworker exchange ideologies on employees’ exchange qualities", Organizational Behavior and Human Decision Processes, 115, pp.226~237 (2011)
  70. Thomas, J., "Strategic sensemaking and organizational performance : Linkages among scanning, interpretation, action, and outcomes", Academy of Management Journal, 36, pp.239~270 (1993)
  71. Walsh, J., "Organizational memory", Academy of Management Review, 16, pp.57~91 (1991)
  72. Weick, K., "Collective mind in organizations : Heedful interrelating on flight decks", Administrative Science Quarterly, 38, pp.357~381 (1993)
  73. Weick, K., "Sensemaking in Organizations" (1995), Sage
  74. Wolff, H., "Do specific types of networking predict specific mobility outcomes? A two-year prospective study", Journal of Vocational Behavior, 77, pp.238~245 (2010)
  75. Woo, S. ., "A closer look at the personality-turnover relationship : Criterion expansion, dark traits, and time", Journal of Management, 42, pp.357~385 (2016)
  76. Wright, T., "Emotional exhaustion as a predictor of job performance and voluntary turnover", Journal of Applied Psychology, 83, pp.486~493 (1998)

관련 논문AI추천

네트워킹 행동과 경력지향성이 이직의도에 미치는 영향김희진, 정명호한국인적자원관리학회 · 인적자원관리연구2012 · 제19권 제5호네트워킹행동이 직무성과와 이직의도에 미치는 영향과 고용가능성의 매개효과문재승한국인적자원관리학회 · 인적자원관리연구2014 · 제21권 제3호상사의 이직의도가 부하의 이직의도에 미치는 영향: 이직의도, LMX, POS의 상호작용 효과를 중심으로곽원준, 이진복한국기업경영학회 · 기업경영연구2017 · 제24권 제3호팀교체의도와 이직의도에 영향을 미치는 요인에 관한 연구: 팀몰입과 조직몰입을 중심으로서재현한국인력개발학회 · HRD연구2008 · 제10권 제3호조직 및 직무 배태성의 영향 요인과 이직의도김찬중, 신승인한국인적자원관리학회 · 인적자원관리연구2020 · 제27권 제5호팀후원인식과 조직후원인식이 팀교체의도 및 이직의도에 미치는 영향에 관한 연구강영걸, 박노율한국인적자원관리학회 · 인적자원관리연구2007 · 제14권 제2호

이 간행물의 다른 논문 (7건)

대인관계기술과 경력만족 관계에서 자기관리의 매개효과와 성별의 조절된 매개효과김경연, 지성호, 강영순pp. 1-22기술기반 중소기업의 지각된 조직문화와 CEO의 변혁적 리더십이 혁신행동에 미치는 영향 : 개인-조직 적합성의 조절효과이주용, 권석균pp. 43-68독재적 리더십과 구성원의 주도적 행동 : LMX의 매개역할 및 성장욕구 강도의 조절효과손승연, 김헌, 오동진pp. 69-88팀 공유감이 팀 성과에 미치는 영향 :팀 응집성의 매개효과와 조직 지원 인식의 조절 효과이희옥, 정동섭pp. 89-106특수고용형태근로종사자와 프리랜서 노동의 취약성 분석과 정책적 개선 방향권순식pp. 107-132
원문 보기