구성원간의 갈등, 지식창출의 진정성 태도, 그리고 혁신행동 간의 관계에 관한 실증연구
An Empirical Study on the Relationships among Conflict between Employees, Authentic Attitude of Knowledge Creation, and Innovative Behaviors
0
조회
0
다운로드
18
인용
0
참고문헌
키워드
초록
Many organizations require employee's innovative behaviors, since one way for organizations to become more innovative is to capitalize on their employees' ability to innovate. However, employee's frequent conflict not only causes serious damage to organizations, but also blocks the authentic attitude of knowledge creation and has a negative impact on the innovative behaviors of employees. The purpose of this study is to examine the relationships among employee's task conflict and relationship conflict, employee's authentic attitude of knowledges creation, and innovative behaviors of employees in organizations. The result of analysis shows that the influence of task conflict on innovative behaviors is significant. And the influence of task conflict and relationship conflict on employees' authentic attitude of knowledge creation is significant. And the influence of employees' authentic attitude of knowledge creation on innovative behaviors is positively significant. Thus, the study provides researchers and practitioners with a matter of primary interest in knowledge creation as a driving force leading to innovative behaviors of employees, in which the authentic attitude of employees turns out to be an important psychological factor.
Abstract
Many organizations require employee's innovative behaviors, since one way for organizations to become more innovative is to capitalize on their employees' ability to innovate. However, employee's frequent conflict not only causes serious damage to organizations, but also blocks the authentic attitude of knowledge creation and has a negative impact on the innovative behaviors of employees. The purpose of this study is to examine the relationships among employee's task conflict and relationship conflict, employee's authentic attitude of knowledges creation, and innovative behaviors of employees in organizations. The result of analysis shows that the influence of task conflict on innovative behaviors is significant. And the influence of task conflict and relationship conflict on employees' authentic attitude of knowledge creation is significant. And the influence of employees' authentic attitude of knowledge creation on innovative behaviors is positively significant. Thus, the study provides researchers and practitioners with a matter of primary interest in knowledge creation as a driving force leading to innovative behaviors of employees, in which the authentic attitude of employees turns out to be an important psychological factor.
참고문헌 (128)
- 고득영, "직무자율성과 혁신행동 간의 관계: 직무만족의 매개효과와 성격과 조직혁신풍토의 조절효과", 한국심리학회지: 산업 및 조직, 25(1), pp.215~238 (2012), 한국산업및조직심리학회
- 김구, "지방공무원들의 지식공유 의도에 관한 영향요인 연구Answer Tree 분석을 이용하여", 한국지방자치학회보, 15(3), pp.5~167 (2003), 한국지방자치학회
- 김지혜, "조직 집단 내 갈등의 선행변인에 대한 연구", 한국심리학회지: 산업 및 조직, 23(3), pp.397~418 (2010), 한국산업및조직심리학회
- 문윤지, "팀 구성원의 심리적 다양성과 구성원 간 지식네트워크 특성이 팀 성과에 미치는 효과: 학습 분위기의 조절효과를 중심으로", 정보시스템연구, 20(1), pp.1~20 (2011), 한국정보시스템학회
- 박태호, "지식공유의 선행요인과 지식공유가 혁신행동에 미치는 영향", 박사, 경영학, pp.2002
- 배병렬, "LISREL구조방정식모델 : 이해와 활용" (2005), 청람
- 손하늬, "지식획득과 변환을 통한 사회적 자본의 업무 성과에의 영향에 대한 실증 연구", 지식경영연구, 14(2), pp.117~136 (2013), 한국지식경영학회
- 심덕섭, "집단 내 갈등(관계갈등과 과업갈등)의 개념 구성과 인과 경로에 관한 연구", 대한경영학회지, 24(3), pp.1287~1307 (2011), 대한경영학회
- 엄혜미, "팀 다양성이 지식창출에 미치는 영향에서 갈등과 흡수역량의 역할", Journal of Information Technology Applications & Management, 18(1), pp.101~123 (2011), 한국데이타베이스학회
- 이도형, "개인혁신행동의 선행요인과 POS의 매개효과에 관한 연구", 인적자원관리연구, 19(2), pp.1~18 (2012), 한국인적자원관리학회[DOI]
- 이진규, "외국인 전문 인력과 조직 혁신성과간의 관계 및 다양성 친화형 인적자원관리의 조절역할에 대한 연구", 지식경영연구, 14(2), pp.137~154 (2013), 한국지식경영학회
- 직장인 스스로가 본 심리건강, "조범상", LG경제연구소, ~ (2012)
- 지성구, "조직내 심리적 조건이 창의적 업무몰입에 미치는 영향 - 예상되는 이미지 결과의 매개효과 -", 지식경영연구, 14(2), pp.49~70 (2013), 한국지식경영학회
- 하미승, "공공부문에 있어서의 지식창출의 결정요인에 관한 연구 : 공기업을 중심으로", 한국행정연구, 14(2), pp.259~296 (2005), 한국행정연구원
- 함규정, "리더의 감성지능이 팀내 정서적 갈등, 응집성 및 창의성에 미치는 영향", 인적자원관리연구, 15(4), pp.265~284 (2008), 한국인적자원관리학회
- Alavi M., "Review:Knowledge Management and KnowledgeManagement Systems: Conceptual Foundationsand Research Issues", MIS Quarterly, 25(1), pp.107~136 (2001)
- Aldag, R.J, "BeyondFiasco: A Reappraisal of the Group ThinkPhenomenon and a New Model of GroupDecision Processes", Psychological Bulletin, 113(3), pp.533~552 (1993)
- Amabile, T. M., "The Social Psychology ofCreativity" (1983), Springer-Verlag
- Amabile, T. M., "Assessing the WorkEnvironment for Creativity", Academy ofManagement Journal, 39(5), pp.1154~1184 (1996)
- Amason, A. C., "Distinguishing theEffects of Functional and DysfunctionalConflict on Strategic Decision Making:Resolving a Paradox for Top ManagementTeams", Academy Management Journal, 39(1), pp.123~148 (1996)
- Amason, A.C, "TheEffects of Top Management Team Size andInteraction Norms on Cognitive and AffectiveConflict", Journal of Management, 23(4), pp.495~516 (1997)
- Anderson, J. R., "Perspectives on Learning,Thinking and Activity", EducationalResearcher, 29(4), pp.11~14 (2000)
- Anderson, J.C, "Structural Equation Modeling in Practice: AReview and Recommended Two-StepApproach", Psychological Bulletin, 103(3), pp.411~423 (1988)
- Arazy, O., "Information Quality in Wikipedia:The Effects of Group Composition and TaskConflict", Journal of Management InformationSystems, 27(4), pp.71~98 (2011)
- Arnold, J., "Work Psychology;Understanding Human Behaviour in theWorkplace" (2005), Prentice Hall
- Avolio, B.J, "Authentic Leadership Development: Getting tothe Root of Positive Forms of Leadership", The Leadership Quarterly, 16(3), pp.315~338 (2005)
- Axtell, C. M., "Shopfloor Innovation: Facilitating theSuggestion and Implementation of Ideas", Journal of Occupational and OrganizationalPsychology, 73(3), pp.265~285 (2000)
- Badke-Schaub, P., "How Does Cognitive Conflictin Design Teams Support the Development ofCreative Ideas", Creativity and InnovationManagement, 19(2), pp.119~133 (2010)
- Bartol, K.M, "Management" (1994), McGraw-Hill
- Bolino, M. C., "A Self-Regulation Approach toUnderstanding Citizenship Behavior inOrganizations", Organizational Behavior andHuman Decision Processes, 119(1), pp.126~139 (2012)
- Brehmer, B., "Social Judgment Theoryand the Analysis of Interpersonal Conflict", Psychological Bulletin, 83(6), pp.985~1003 (1976)
- Brown, L. D., "Managing Conflict atOrganizational Interface" (1983), Addison-Wesley
- Bunderson, J.S, "Work History and Selective Perception:Fine-tuning What We Know", Academy ofManagement Best Papers Proceedings, pp.459~463 (1995)
- Cashman, K., "Authentic Leadership", Innovative Leader, 6(11), pp.1~3 (1997)
- Chen, M. H., "Understanding the Benefitsand Detriments of Conflict on Team CreativityProcess", Creativity and InnovationManagement, 15(1), pp.105~116 (2006)
- Chen, J. S., "Co-production and Its Effects onService Innovation", Industrial MarketingManagement, 40(8), pp.1331~1346 (2011)
- Chidambaram, L, "Is Outof Sight, Out of Mind? An Empirical Study ofSocial Loafing in Technology-SupportedGroups", Information Systems Research, 16(2), pp.149~168 (2005)
- Clercq, D. D., "When Good Conflict Gets Better andBad Conflict Becomes Worse: The Role ofSocial Capital in the Conflict-InnovationRelationship", Journal of the AcademyMarketing Science, 37(3), pp.283~297 (2009)
- Coleman, P.T., "SomeGuidelines for Developing a CreativeApproach to Conflict, In The Handbook of ConflictResolution: Theory and Practice", pp.335~365 (2000), Wiley
- Cote, J.A., "Measurement Error and Theory Testing inConsumer Research: An Illustration of theImportance of Construct Validation", Journalof Consumer Research, 14(4), pp.579~582 (1988)
- Cropanzano, R, "Social Exchange Theory : An InterdisciplinaryReview", Journal of Management, 31(6), pp.874~900 (2005)
- Damanpour, F., "OrganizationalInnovation: A Meta-Analysis Of Effects OfDeterminants and Moderators", AcademyManagement Journal, 34(3), pp.555~590 (1991)
- De Dreu, C.K.W, "When Too Little orToo Much Hurts: Evidence for a CurvilinearRelationship Between Task Conflict andInnovation in Teams", Journal ofManagement, 32(1), pp.83~107 (2006)
- De Dreu, C.K.W., "Task versus Relationship Conflict, TeamPerformance, and Team Member Satisfaction: AMeta-Analysis", Journal of Applied Psychology, 88(4), pp.741~749 (2003)
- De Dreu, C. K. W., "The Virtue and Viceof Workplace Conflict: Food for (Pessimistic)Thought", Journal of Organizational Behavior, 29(1), pp.5~18 (2008)
- De Dreu, C.K.W., "Conflict in Organizations: Beyond Effectivenessand Performance", European Journal of Workand Organizational Psychology, 14(2), pp.105~117 (2005)
- De Dreu, C.K.W, "Minority Dissent and Team Innovation: TheImportance of Participation in DecisionMaking", Journal of Applied Psychology, 86(6), pp.1191~1201 (2001)
- Desivilya, H. S., "Innovation and Conflict Management inWork Teams: The Effects of TeamIdentification and Task and RelationshipConflict", Negotiation and Conflict ManagementResearch, 3(1), pp.28~48 (2010)
- Dickey, M. H., "Do You Read Me?Perspective Making and Perspective Taking inChat Communities", Journal of the Associationfor Information Systems, 8(1), pp.47~70 (2007)
- Dougherty, D., "Interpretive Barriers toSuccessful Product Innovation in Large Firms", Organizations Science, 3(2), pp.179~202 (1992)
- Dyer, J. H., "The Innovator’s DNA", Harvard Business Review, 87(12), pp.61~67 (2009)
- Egan, K., "The Educated Mind" (1997), Chicago University Press
- Eisenhardt, K. M., "Building Theoriesfrom Case Study Research", Academy ofManagement Review, 14(4), pp.532~550 (1989)
- Galinsky, A.D., "Perspective-Taking: Decreasing StereotypeExpression, Stereotype Accessibility, andIngroup Favoritism", Journal of Personalityand Social Psychology, 78(4), pp.708~724 (2000)
- Galinsky, A. D., "Power and Perspectives notTaken", Psychological Science, 17(12), pp.1068~1074 (2006)
- Garvey, B, "BeyondKnowledge Management: Dialogue, Creativityand the Corporate Curriculum" (2002), Prentice Hall
- Giebels, E., "ConflictStress and Reduced Well-Being at Work: TheBuffering Effect of Third-Party Help", European Journal of Work and OrganizationalPsychology, 14(2), pp.137~155 (2005)
- Gersick, C.J.G., "Habitual Routines in Task-PerformingGroups", Organizational Behavior and HumanDecision Processes, 47(1), pp.65~97 (1990)
- Goldman, B.M, "TheRole of Authenticity in Healthy PsychologicalFunctioning and Subjective Well-being", Annalsof the American Psychotherapy Association, 5(6), pp.18~20 (2002)
- Guilford, J. P., "Fundamental Statistics inPsychology and Education" (1950), McGraw-Hill
- Gumusluoglu, L., "Transformational Leadership, Creativity, andOrganizational Innovation", Journal ofBusiness Research, 62(4), pp.461~473 (2009)
- Hackman, J.R., "GroupTasks, Group Interaction Process, and GroupPerformance Effectiveness: A Review andProposed Integration, In Advances in Experimental Social Psychology, 8" (1975), Academic Press
- Hair, J. F., "Multivariate Data Analysis" (2006), Upper SaddleRiver
- Hannah, S. T., "Leadership in Action Teams: TeamLeader and Members; Authenticity, AuthenticityStrength, and Team Outcomes", PersonnelPsychology, 64(3), pp.771~802 (2011)
- Harris, K. J., "Abusive Supervisory Reactions toCoworker Relationship Conflict", TheLeadership Quarterly, 22(5), pp.1010~1023 (2011)
- Harter, S., "Authenticity, In Handbook of PositivePsychology" (2002), Oxford UniversityPress
- Harvey, P., "Promoting Authentic Behavior inOrganizations: An Attributional Perspective", Journal of Leadership & OrganizationalStudies, 12(3), pp.1~11 (2006)
- Hirst, G., "Social Identity Perspective onLeadership and Employee Creativity", Journalof Organizational Behavior, 30(7), pp.963~982 (2009)
- Hyun, I., "Authentic Values andIndividual Autonomy", The Journal of ValueInquiry, 35(2), pp.195~208 (2001)
- Janis, I.L., "DecisionMaking: A Psychological Analysis of Conflict,Choice and Commitment" (1977), Free Press
- Janis, I. L., "International CrisisManagement in the Nuclear Age", AppliedSocial Psychology Annual, 6, pp.63~86 (1985)
- Janssen, O., "How Task and Person Conflict Shapethe Role of Positive Interdependence inManagement Teams", Journal of Management, 25(2), pp.117~142 (1999)
- Janssen, O., "Job Demands, Perceptionsof Effort-Reward Fairness and InnovativeWork Behaviour", Journal of Occupationaland Organizational Psychology, 73(3), pp.287~302 (2000)
- Janssen, O., "The Joint Impact ofPerceived Influence and SupervisorSupportiveness on Employee InnovativeBehaviour", Journal of Occupational andOrganizational Psychology, 78(4), pp.573~579 (2005)
- Jehn, K. A., "A Multimethod Examinationof the Benefits and Detriments of IntragroupConflict", Administrative Science Quarterly, 40(2), pp.256~282 (1995)
- Jehn, K. A., "The Effects of Conflict Asymmetryon Work Group and Individual Outcomes", Academy of Management Journal, 53(3), pp.596~616 (2010)
- Jong, J.P.J., "HowLeaders Influence Employees' InnovativeBehaviour", European Journal of InnovationManagement, 10(1), pp.41~64 (2007)
- Kernis, M.H., "AMulticomponent Conceptualization ofAuthenticity: Theory and Research", Advancesin Experimental Social Psychology, 38, pp.283~357 (2006)
- Lakey, C. E., "Individual Differences inAuthenticity and Mindfulness as Predictors ofVerbal Defensiveness", Journal of Research inPersonality, 42(1), pp.230~238 (2008)
- Langfred, C. W., "The Downside ofSelf-Management: A Longitudinal Study of theEffects of Conflict on Trust, Autonomy, andTask Interdependence in Self-ManagingTeams", Academy of Management Journal, 50(4), pp.885~900 (2007)
- Larkin, J., "Except and NovicePerformance in Solving Physics Problems", Science, 208, pp.1335~1342 (1980)
- Landry, R., "Does Social Capital Determine Innovation?To What Extent", Technological Forecastingand Social Change, 69, pp.681~701 (2002)
- Latane, B., "The Psychology of SocialImpact", American Psychology, 36, pp.343~356 (1981)
- Li, H., "Fairness from the Top: Perceived ProceduralJustice and Collaborative Problem Solving inNew Product Development", OrganizationScience, 18, pp.200~216 (2007)
- Loughran, J., "Knowledge Constructionand Learning to Teach", Keynote Address forthe International Association of Teachers andTeaching Conference (2003), Leiden University
- Lu, L., "Effectsof Task and Relationship Conflicts onIndividual Work Behaviors", InternationalJournal of Conflict Management, 22(2), pp.131~150 (2011)
- MacKinnon, D. P., "A Simulation Study of MediatedEffect Measures", Multivariate BehavioralResearch, 30(1), pp.41~62 (1995)
- Malhotra, Y., "How Endogenous MotivationsInfluence User Intentions: Beyond theDichotomy of Extrinsic and Intrinsic UserMotivations", Journal of ManagementInformation Systems, 25(1), pp.267~299 (2003)
- Mitchell, R., "Knowledge Creation in Groups: The Value ofCognitive Diversity, Transactive Memory, andOpen-mindedness Norms", The ElectronicJournal of Knowledge Management, 4(1), pp.67~74 (2006)
- Nonaka, I., "TheKnowledge-Creating Company: How JapaneseCompanies Create the Dynamics of Innovation" (1995), Oxford University Press
- Nunnally, J.C, "Psychometric Theory, 3rd Edition" (1994), McGraw-Hill
- Olson, B.J., "Strategic Decision Making: The Effects ofCognitive Diversity, Conflict, and Trust onDecision Outcomes", Journal of Management, 33(2), pp.196~222 (2007)
- Parker, S.K., "SeeingAnother Viewpoint: Antecedents and Outcomesof Employee Perspective Taking", Academy ofManagement Journal, 44(6), pp.1085~1100 (2001)
- Peterson, R. S., "GroupDynamics in Top Management Teams:Groupthink, Vigilance, and Alternative Modelsof Organizational Failure and Success", Organizational Behavior and Human DecisionProcesses, 73(2-3), pp.272~305 (1998)
- Pelled, L. H., "Relational Demographyand Perceptions of Group Conflict andPerformance: A Field Investigation", International Journal of Conflict Management, 7(3), pp.230~246 (1996)
- Pinkley, R. L., "Dimensions of ConflictFrame: Disputant Interpretations of Conflict", Journal of Applied Psychology, 75(2), pp.117~126 (1990)
- Preacher, K.J., "SPSSand SAS Procedures for Estimating IndirectEffects in Simple Mediation Models", Behavior Research Methods, Instruments, &Computers, 36(4), pp.717~731 (2004)
- Priem. R.L, "Processand Outcome Expectations for the DialecticalInquiry, Devil's Advocacy, and ConsensusTechniques of Strategic Decision Making", Group Organization Management, 16(2), pp.206~225 (1991)
- Ramamoorthy, N., "Determinants ofInnovative Work Behavior: Development andTest of an Integrated Model", Creativity andInnovation Management, 14(2), pp.142~150 (2005)
- Ryan, R.M, "Self-Determination Theory and the Facilitationof Intrinsic Motivation, Social Development,and Well-Being", American Psychologist, 55(3), pp.68~78 (2000)
- Scott, S.G, "Determinantsof Innovative Behavior: A Path Model ofIndividual Innovation in the Workplace", Academy Management Journal, 37(3), pp.580~607 (1994)
- Shetach, A., "The Revised DecisionSquare Model(rdsm): A Tool for EffectiveDecision-Implementation in Teams", TeamPerformance Management, 15(1, pp.2) (2009), 7~17
- Simons, T.L, "TaskConflict and Relationship Conflict in TopManagement Teams: The Pivotal Role ofIntragroup Trust", Journal of AppliedPsychology, 85(1), pp.102~111 (2000)
- Szilagyi, A.D, "Organizational Behavior and Performance" (1980), Goodyear Publishing Comapany Inc
- Taylor, C., "The Ethics of Authenticity" (1991), Harvard University Press
- Taylor S.E, "SocialComparison Activity Under Threat: DownwardEvaluation and Upward Contacts", Psychological Review, 96(4), pp.569~575 (1989)
- Tice, D.M, "TheReflected Self: Creating Yourself as (youthink) Others See You, In Handbook of Self andIdentity", pp.91~105 (2003), Guilford Press
- Tillema, H., "Authenticity inKnowledge-Productive Learning: What DrivesKnowledge Construction in CollaborativeInquiry", Human Resource DevelopmentInternational, 9(2), pp.173~190 (2006)
- Tjosvold, D., "The Dynamics ofInterdependence in Organizations", HumanRelations, 39(6), pp.517~540 (1986)
- Tjosvold, D., "Rights and Responsibilitiesof Dissent: Cooperative Conflict", EmployeeResponsibilities and Rights Journal, 4(1), pp.13~23 (1991)
- Tsoukas, H., "A Dialogical Approach tothe Creation of New Knowledge inOrganizations", Organization Science, 20(6), pp.941~957 (2009)
- Unsworth, K.L., "Pro-activity and Innovation: Promoting a NewWorkforce for the New Workplace, In The New Workplace: AGuide to the Human Impact of ModernWorking Practices Chichester" (2003), Wiley
- Van de Ven, A. H., "Central Problems inthe Management of Innovation", ManagementScience, 32(5), pp.590~607 (1986)
- Van der Westhuizen, G. J., "TeacherResearcher Projects in South Africa: SomeTrends and Issues", Paper presented at theAnnual Meeting of AERA Atlanta (1993)
- Van Dyne, L, "ANaturalistic Minority Influence Experiment:Effects on Divergent Thinking, Conflict, andOriginality in Work-Groups", British Journalof Social Psychology, 35(1), pp.151~168 (1996)
- Van Offenbeek, M., "Processes andOutcomes of Team Learning", EuropeanJournal of Work and OrganizationalPsychology, 10(3), pp.303~317 (2001)
- Vinarski-Peretz, H., "Subjective RelationalExperiences and Employee Innovative Behaviorsin the Workplace", Journal of VocationalBehavior, 78(2), pp.290~304 (2011)
- Wall, J, "Conflict andits Management", Journal of Management, 21(3), pp.515~558 (1995)
- Wallace, J., "Collaboration and the Growth of Teachers'Knowledge", Qualitative Studies in Education, 7(4), pp.323~334 (1994)
- Weingart, L. R., "FunctionalDiversity and Conflict in Cross-FunctionalProduct Development Teams: ConsideringRepresentational Gap and Task Characteristics", Research in Management, 4, pp.89~110 (2005)
- West, M.A., "Innovationand Creativity at Work: Psychological andOrganizational Strategies" (1990), John Wiley & Sons
- Williams, H. M., "Perceived Dissimilarity andPerspective Taking Within Work Teams", Group Organization Management, 32(5), pp.569~597 (2007)
- Winogard, T, "Understanding Computer and Cognition,Reading" (1986), Addison-Wesley
- Winslow, C. D., "Future Work: Putting Knowledge to Work inthe Knowledge Economy" (1994), Macmillan
- Wright, T.A., "TheRole of Psychological Well-Being in JobPerformance: A Fresh Look at an Age-OldQuest", Organizational Dynamics, 33(4), pp.338~351 (2004)
- Yeatts, D.E, "High-Performing Self-managed Work Teams: AComparison of Theory to Practice" (1998), Sage
- Zhou, J., "When the Presence ofCreative Coworkers is Related to Creativity:Role of Supervisor Close Monitoring,Developmental Feedback, and CreativePersonality", Journal of Applied Psychology, 88(3), pp.413~422 (2003)
- Zhou, J., "Researchon Employee Creativity: A Critical Reviewand Directions for Future Research, In Research inPersonnel and Human Resource Management", pp.165~217 (2003), JAI
