본문 바로가기
KERD
논문KCI 등재

육성적 피드백이 직무성과에 미치는 영향 - 내재적 동기와 잡 크래프팅의 다중 직렬 매개 효과를 중심으로 -

The Effect of Developmental Feedback on Job Performance - Focusing on Multi-serise mediating Effect of Intrinsic Motivation and Job Crafting -

0

조회

0

다운로드

0

인용

0

참고문헌

키워드

주제분류경영학

초록

조직에서 관리자의 행동 방식은 구성원의 성과 및 조직 전체의 성과에 큰 영향을 주고 있다. 본 연구는 조직에서 상사의 피드백 방식인 육성적 피드백을 중점을 두고 직무성과에 어떤한 영향을 미치는지를 살펴보고,이들 간의 관계에서 내재적 동기와 잡 크래프팅의 다중 직렬 매개효과를 규명하고자 하였다. 본 연구는 자기결정이론 및 직무요구-자원 모델을 바탕으로 상사의 육성적 피드백은 구성원의 내재적 동기를 유발하여 잡 크래프팅을 수행하고 직무성과에 향상시킬 수 있는 것으로 가정하였다. 가설을 검증하기 위하여 각 기업의 근무하는 직원 208명을 대상으로 설문조사를 실시하였고 SPSS 26.0 및 AMOS 23.0을 이용하여 분석하였다. 첫째, 상사의 육성적 피드백이 직무성과에(+)의 영향을 미친 것을 검증하였다. 둘째 육성적 피드백과 직무성과의 관계에서 내재적 동기의 매개역할을 한다는 것을 밝혔다. 셋째, 잡 크래프팅은 육성적 피드백과 직무성과 간의 매개효과가 있음을 검증하였다. 넷째,육성적 피드백이 직무성과에 미치는 과정에서 내재적 동기와 잡 크래프팅이 다중 직렬 매개 역할을 한 것을 확인하였다. 따라서 본 연구는 실증분석을 통하여 상사의 피드백의 가치성을 밝히며, 구성원의 성과를 효과적으로 향상시킬 수 있는 구체적인 경로를 제시하고자 한다. 연구 결과에서 연구의 시사점, 한계점과 함께 제시하였다.

Abstract

The behavior of managers in an organization significantly influences the performance of its members and the organization as a whole. This study focuses on examining the effect of developmental feedback-a form of supportive feedback from superiors-on job performance within the organization. It seeks to elucidate the multiple serial mediating effects of intrinsic motivation and job crafting in the relationship between these variables. Drawing on self-determination theory and the job demands-resources model, this study posits that developmental feedback from superiors can stimulate intrinsic motivation among employees, leading to job crafting and, consequently. enhanced job performance. To test the hypotheses, a survey was conducted among 208 employees from various companies, and the data were analyzed using SPSS 26.0 and AMOS 23.0. Firstly, it was confirmed that developmental feedback from superiors positively influences job performance. Secondly, it was revealed that intrinsic motivation plays a mediating role in the relationship between developmental feedback and job performance. Thirdly, job crafting was found to mediate the relationship between developmental feedback and job performance. Fourthly, it was confirmed that intrinsic motivation and job crafting jointly mediate the process through which developmental feedback affects job performance. Therefore, this study aims to highlight the value of developmental feedback from superiors through empirical analysis and propose pathways to effectively enhance the performance of members within the organization. Furthermore, it suggests fostering an atmosphere within the organization conducive to continuous learning and flexibility, enabling organizational effectiveness and the ability to innovate in job roles.

참고문헌 (79)

  1. 강승민, "권위주의적 리더십이 과업성과에미치는 영향 : 전반적 조직공정성의 조절효과와 내재적 동기부여의 매개효과", 인적자원관리연구, 31(1), pp.1~23 (2024)
  2. 강혜선, "잡 크래프팅의 선행요인과 일 관련 결과에 대하여 : 자발적 직무변화의 통합적 모형", 노동정책연구, 15(3), pp.29~61 (2015)
  3. 김민정, "고성과작업시스템이 조직효과성에 미치는 영향 : 잡 크래프팅의 매개효과와 코칭리더십의 조절효과를 중심으로", 인적자원개발연구, 23(1), pp.99~129 (2020)
  4. 우성민, "상사의 코칭리더십이 조직구성원의 직무성과와 이직의도에 미치는 영향 : 직무자율성과 직원몰입의 매개효과를 중심으로", 역량개발학습연구, 16(3), pp.159~189 (2021)
  5. 이규용, "임파워링 리더십이 내재적동기: 잡 크래프팅 및 직무성과에 미치는 영향", 한국콘텐츠학회논문지, 21(3), pp.463~477 (2021)
  6. 이성화, "조직구성원에게 인식된 조직의 미덕이 직무성과와 잡 크래프팅에 미치는 영향 : 긍정심리자본의 매개효과를중심으로", 경영과 정보연구, 35(5), pp.81~108 (2016)
  7. 이정미, "일과 생활의 균형(WLB)지각이 잡 크래프팅(job crafting)에미치는 영향 : 적응적 행동의 매개효과", 인적자원관리연구, 25(5), pp.81~101 (2018)
  8. 전무경, "상사의 임파워링 리더십과부하의 창의적 직무몰입 : 내재적 동기의 매개효과와 인지적 유연성의 조절된 매개효과", 인적자원개발연구, 25(2), pp.121~160 (2022)
  9. 전정호, "LMX가 조직몰입에 미치는영향 : 육성적 피드백이 조절하는 심리적 임파워먼트의 매개효과", 인적자원관리연구, 23(3), pp.147~166 (2016)
  10. 최병권, "피드백추구행동이 직무성과 및 직무만족에 미치는 영향 : 육성적 피드백과 상사의 부하신뢰의 역할", 대한경영학회지, 27(2), pp.179~199 (2014)
  11. 하선미, "임파워링 리더십이 잡크래프팅과 직무성과에 미치는 영향 : 신뢰받는느낌, 심리적 안전감, 내적 동기의 매개효과", 인적자원개발연구, 25(2), pp.187~212 (2022)
  12. 홍재원, "상사평가가가 직무만족에 미치는 영향에 있어 평가수준의 조절적 영향", 예술인문사회융합멀티미디어논문지, 9(3), pp.799~807 (2019)
  13. Allan, B. A., "Self-determination and meaningful work : Exploring socioeconomic constraints", Frontiers In Psychology, 7, pp.71~ (2016)
  14. Arnold, J. A., "The empowering leadership questionnaire : The construction and validation of a new scale for measuring leader behaviors", Journal of Organizational Behavior, 21(3), pp.249~269 (2000)
  15. Ashford, S. J., "Selfregulation for managerial effectiveness : The role of active feedback seeking", Academy of Management Journal, 34(2), pp.251~280 (1991)
  16. Bakker, A. B., "Proactive personality and job performance : The role of job crafting and work engagement", Human Relations, 65(10), pp.1359~1378 (2012)
  17. Bauer, T. N., "Testing the combined effects of newcomer information seeking and manager behavior on socialization", Journal of Applied Psychology, 83(1), pp.72~ (1998)
  18. Borman, W. C., "The concept of organizational citizenship", Current Directions in Psychological Science, 13(6), pp.238~241 (2004)
  19. Brown, O., "Leader’s communication style, LMX and organizational commitment : A study of employee perceptions in Peru", Leadership &Organization Development Journal, 40(2), pp.230~258 (2019)
  20. Campbell, J. P., "Modeling the performance prediction problem in industrial and organizational psychology" (1990)
  21. Campbell, J. P., "The modeling and assessment of work performance", Annu. Rev. Organ. Psychol. Organ. Behav, 2(1), pp.47~74 (2015)
  22. Carpini, J. A., "A look back and a leap forward : A review and synthesis of the individual work performance literature", Academy of Management Annals, 11(2), pp.825~885 (2017)
  23. Cerasoli, C. P., "Intrinsic motivation and extrinsic incentives jointly predict performance : a 40-year meta-analysis", Psychological Bulletin, 140(4), pp.980~ (2014)
  24. Christensen-Salem, A., "Responses to feedback : The role of acceptance, affect, and creative behavior", Journal of Leadership & Organizational Studies, 25(4), pp.416~429 (2018)
  25. Deci, E. L., "Notes on the theory and metatheory of intrinsic motivation", Organizational Behavior and Human Performance, 15(1), pp.130~145 (1976)
  26. Deci, E. L., "The general causality orientations scale : Self-determination in personality", Journal of Research in Personality, 19(2), pp.109~134 (1985)
  27. Deci, E. L., "Intrinsic motivation and self-determination in human behavior" (2013), Springer Science &Business Media
  28. Demerouti, E, "Design your own job through job crafting", European Psychologist, 19(4), pp.237~247 (2014)
  29. Demerouti, E., "The job demandsresources model of burnout", Journal of Applied Psychology, 86(3), pp.499~512 (2001)
  30. Fedor, D. B., "The contributory effects of supervisor intentions on subordinate feedback responses", Organizational Behavior and Human Decision Processes, 44(3), pp.396~414 (1989)
  31. Fishbach, A., "The structure of intrinsic motivation", Annual Review of Organizational Psychology and Organizational Behavior, 9, pp.339~363 (2022)
  32. Shaping tasks and relationships at work: Examining the antecedents and consequences of employee job crafting, "Ghitulescu, B. E.", ~ (2007)
  33. Gordon, H. J., "Job crafting and performance of Dutch and American health care professionals", Journal of Personnel Psychology (2015)
  34. Griffin, B., "Adaptable behaviours for successful work and career adjustment", Australian Journal of Psychology, 55(2), pp.65~73 (2003)
  35. Guo, Y., "The mediating role of intrinsic motivation on the relationship between developmental feedback and employee job performance", Social Behavior and Personality : an international journal, 42(5), pp.731~741 (2014)
  36. Guo, Y., "Why does developmental feedback foster employee job performance? The mediating role of job crafting", Sage Open, 13(3), pp.1~9 (2023)
  37. Hayes, A. F., "Beyond Baron and Kenny : Statistical mediation analysis in the new millennium", Communication Monographs, 76(4), pp.408~420 (2009)
  38. Ilgen, D. R., "Job design and roles", Handbook of Industrial and Organizational Psychology, 2, pp.165~207 (1991)
  39. Ilgen, D., "Bearing bad news : Reactions to negative performance feedback", Applied Psychology, 49(3), pp.550~565 (2000)
  40. Joo, B. K., "Career satisfaction, organizational commitment, and turnover intention : The effects of goal orientation, organizational learning culture and developmental feedback", Leadership &Organization Development Journal, 31(6), pp.482~500 (2010)
  41. Joo, B. K., "Career satisfaction, organizational commitment, and turnover intention : The effects of goal orientation, organizational learning culture and developmental feedback", Leadership &Organization Development Journal, 31(6), pp.482~500 (2010)
  42. Khan, M. M., "How servant leadership triggers innovative work behavior : exploring the sequential mediating role of psychological empowerment and job crafting", European Journal of Innovation Management, 25(4), pp.1037~1055 (2022)
  43. Lawler, E. E., "Predicting managers' pay and their satisfaction with their pay", Personnel Psychology, 19(4), pp.1~12 (1966)
  44. Lee, J. W., "Promoting employee job crafting at work : the roles of motivation and team context", Personnel Review, 49(3), pp.689~708 (2020)
  45. Lee, J. Y., "Job crafting and performance : Literature review and implications for human resource development", Human Resource Development Review, 17(3), pp.277~313 (2018)
  46. Li, N., "The role of organizational insiders'developmental feedback and proactive personality on newcomers' performance : an interactionist perspective", Journal of Applied Psychology, 96(6), pp.1~12 (2011)
  47. Liang, J., "Psychological antecedents of promotive and prohibitive voice : A two-wave examination", Academy of Management Journal, 55(1), pp.71~92 (2012)
  48. Liu, H., "Intrinsic motivation as a mediator of the relationship between organizational support and quantitative workload and workrelated fatigue", Human Factors and Ergonomics in Manufacturing & Service Industries, 28(3), pp.154~162 (2018)
  49. Moon, T. W., "Does employees’ spirituality enhance job performance? The mediating roles of intrinsic motivation and job crafting", Current Psychology, 39(5), pp.1618~1634 (2020)
  50. Norris-Watts C, "The mediating role of affective commitment in the relation of the feedback environment to work outcomes", Journal of vocational behavior, 65(3), pp.351~365 (2004)
  51. Oldham, G. R., "Job characteristics and internal motivation : The moderating effect of interpersonal and individual variables", Human Relations, 29(6), pp.559~569 (1976)
  52. Oldham, G. R., "Relationships between organizational structure and employee reactions:Comparing alternative frameworks", Administrative Science Quarterly, pp.66~83 (1981)
  53. Peng, J. C., "Linking supervisor feedback environment to contextual performances : the mediating effect of leader-member exchange", Leadership &Organization Development Journal, 37(6), pp.802~820 (2016)
  54. Petrou, P., "Crafting a job on a daily basis : Contextual correlates and the link to work engagement", Journal of Organizational Behavior, 33(8), pp.1120~1141 (2012)
  55. Price, J. L., "Rejoinder to Starbuck's Comments on"Design of Proof in Organizational Research"and Organizational Effectiveness : An Inventory of Propositions", Administrative Science Quarterly, 13(1), pp.162~166 (1968)
  56. Rasheed, A., "The impact of feedback orientation and the effect of satisfaction with feedback on in-role job performance", Human Resource Development Quarterly, 26(1), pp.31~51 (2015)
  57. Reis, M. J., "The effects of supervisor feedback behavior on employee organizational citizenship behaviors: The role of perceived supervisor fairness in the social exchange process", pp.2002
  58. Ryan, R. M., "Selfdetermination theory and the facilitation of intrinsic motivation, social development, and well-being", American Psychologist, 55(1), pp.1~67 (2000)
  59. Rich, B. L., "Job engagement: Construct validation and relationships with job satisfaction, job involvement, and intrinsic motivation", pp.2006
  60. Schoberova, M., "Job crafting and personal development in the workplace:Employees and managers co-creating meaningful and productive work in personal development discussions", Capstone Projects, 87, pp.1~54 (2015)
  61. Steelman, L. A., "Moderators of employee reactions to negative feedback", Journal of Managerial Psychology, 19(1), pp.6~18 (2004)
  62. Su, W., "The influence of supervisor developmental feedback on employee innovative behavior: a moderated mediation model", Frontiers in Psychology, 10, pp.1581~ (2019)
  63. Su, W., "Relationships between developmental feedback, intrinsic motivation, and creative personality and performance", Psihologija, 55(1), pp.25~44 (2022)
  64. Soon-Keum Seo, "Impact of Organizational Member’s Positive Feedback on their Job Satisfaction : The Mediating Role of Intrinsic Motivation and the Moderating Role of LMX", 한국콘텐츠학회논문지, 20(10), pp.593~614 (2020)
  65. Thun, S., "Empowering leadership and job crafting : T he role of employee optimism", Stress and Health, 34(4), pp.573~581 (2018)
  66. Tims, M., "Job crafting : Towards a new model of individual job redesign", SA Journal of Industrial Psychology, 36(2), pp.1~9 (2010)
  67. Tims, M., "Job crafting at the team and individual level : Implications for work engagement and performance", Group &Organization Management, 38(4), pp.427~454 (2013)
  68. Tseng, F. C., "Exploring the influence of organizational ethical climate on knowledge management", Journal of Business Ethics, 101, pp.325~342 (2011)
  69. Volmer, J., "Leader-member exchange(LMX), job autonomy, and creative work involvement", The Leadership Quarterly, 23(3), pp.456~465 (2012)
  70. Wrzesniewski, A., "Crafting a job : Revisioning employees as active crafters of their work", Academy of Management Review, 26(2), pp.179~201 (2001)
  71. Wiersma, U. J., "The effects of extrinsic rewards in intrinsic motivation : A metaanalysis", Journal of Occupational and Organizational Psychology, 65(2), pp.101~114 (1992)
  72. Williams, L. J., "Job satisfaction and organizational commitment as predictors of organizational citizenship and in-role behaviors", Journal of Management, 17(3), pp.601~617 (1991)
  73. Yao, T., "The effect of developmental feedback on employee job crafting : the mediating role of learning goal orientation", Open Journal of Social Sciences, 7(08), pp.111~ (2019)
  74. Zhang J, "Impact of the Supervisor Feedback Environment on Creative Performance : A Moderated Mediation Model", Front. Psychol, 8, pp.256~ (2017)
  75. Zhang, X., "Linking empowering leadership and employee creativity : The influence of psychological empowerment, intrinsic motivation, and creative process engagement", Academy of Management Journal, 53(1), pp.107~128 (2010)
  76. Zhang, Y., "How does supervisor developmental feedback make employees sense the meaning of work?", Asia Pacific Journal of Human Resources, 62(1), pp.1~26 (2024)
  77. Zhang, Z., "Linking supervisor developmental feedback to in-role performance: The role of job control and perceived rapport with supervisors", Journal of Management &Organization, pp.1~16 (2020)
  78. Zheng, X., "Positive and negative supervisor developmental feedback and taskperformance", Leadership & Organization Development Journal, 36(2), pp.212~232 (2015)
  79. Zhou, J., "When the presence of creative coworkers is related to creativity : role of supervisor close monitoring, developmental feedback, and creative personality", Journal of Applied Psychology, 88(3), pp.413~422 (2003)

관련 논문AI추천

이 간행물의 다른 논문 (10건)