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팀 협업과 정보교류체제가 성과에 미치는 영향: 성숙도의 조절효과를 중심으로

The Effect of Team Collaboration and Transactive Memory System on Team Performance: Focused on Moderate Effect of Maturit

김문중|송재준
한국상업경영학회 (The Korean Academy of Business Management)|2013.08|상업경영연구 (Korean Journal of Business & Management)|제27권 제3호|pp. 45-72

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키워드

성과Performance협업CollaborationTMS정보교류체제성숙도Maturity
주제분류경영학

초록

본 연구는 많은 기업이 도입하고 있는 팀 조직의 형태에서 팀 협업을 활성화 시키는 요인에 대해 파악하고자 하였다. 그리고 팀 협업으로 인한 팀 성과의 영향과 팀 구성원의 인지적 프로세스인 정보교류체제의 매개효과와 팀 구성원의 과업에 대한 성숙도의 조절효과를 파악하고자 하였다. 실증분석의 결과에서 요인분석에 사용할 변수의 케이스와 수가 적절한지를 파악하기 위한 구형성검정에서 KMO의 측도는 0.977, Bartlett의 유의확률은 p=0.000으로 요인분석에 무리가 없었으며, 탐색적 요인분석 결과 각 요인별 적재량이 0.50이상(eigen value 1이상)으로 적절하여 척도의 구성타당도는 높게 나타났다. 그리고 각 요인별 신뢰계수는 0.7이상으로 문항의 내적 일관성은 모두 유의하였다. . 구성개념간의 상관관계 분석결과, 예측타당도와 판별타당도 모두 유의하였는데, 예측타당도의 경우 상관계수의 부호와 계수 값이 모두 유의하여 모든 가설이 정의 관계를 가지고 있는 것으로 분석되었으며 판별타당도는 AVE값과의 비교에 의해 유의한 것으로 확인되었다. 그리고 가설검증을 위한 경로분석결과, 구조방정식의 모델적합도를 평가하는 다양한 지수를 고려하여 유의한 모형적합도를 가지며 정보교류체제의 부분매개를 포함한 모든 가설은 채택되었다. 검증결과, 정보교류체제의 부분매개효과가 존재하는데, 이는 팀 협업의 팀 성과에 대한 직접효과뿐 아니라 정보교류체제를 통한 매개효과로서, 팀 구성원의 전문성과 상호간 신뢰성 및 과업조정을 통하여 팀 성과향상을 도모할 수 있는 결론에 도달하였다. 그리고 팀 구성원의 경력과 지식에 따른 직무수행 성숙도의 질적 영향에 따라 팀 성과가 영향을 받는 조절효과를 확인하였다.

Abstract

The environment surrounding modern enterprise organizations requests tremendous changes of business management in terms of being proactive. Also, high competition, various demands of customers, fast market changes and innovative technologies request organizations to be changed for sustaining and growth of their business. To achieve these objectives, organizations have implemented several management and support systems and standards. In addition, most of enterprise organizations adapted team system from 19th Century and became a very complex matrix organization and it results unexpected collaboration issues. In team system, organizations need to recruit high capable human resources and retain them to be core asset of the company and team collaboration must be fundamental function for each team and members to achieve high performance. But paradoxically, collaborations are not always successful in most organizations due to many factors such as non-shared goal, unbalanced incentive system, personal characters, attitude or ideologies and intangible hurdles inside of organization. In this research, we tried to figure out main factors of team collaboration that enable people work together for high performance through series of in-depth interviews for key people of each team in 3 years period. And, also we tried to find out mediation effect of Transactive Memory Systems which is a part of cognitive process and the most recent topic of social science to team performance. Also, we tried to leverage maturity which consists of job and psychological maturity to be a high performance team. Analysis has been done by structural equation model using AMOS with 430 samples out of 600 for ICT companies. The KMO verification, Bartlett p value showed good model fitness. Exploratory and confirmative factor analysis also showed good validity and credibility. Correlation analysis resulted 3 factors: Team collaboration, TMS and Team performance. The verifiable results of path analysis showed all three hypothesizes have been passed and several indexes such as RMR, RMESEA, GFI, AGFI, NFI and CFI showed proper level. Demography analysis showed male, elder, longer working period in team and higher education level has high score than the others. Regarding mediation and moderate effects, direct and indirect effect have been analyzed and the result showed TMS has partial mediation effect to team performance and maturity has exact moderate effect between TMS and team performance so that all hypothesizes are passed. This research has many practical implications to modern enterprise organizations. With the quantitative analysis which has been done for team collaboration with the most common and high priority factors which have been founded through series of in-depth interviews showed that enterprise organizations can use this result for improving their collaboration levels and launch targeted programs for high performance. Also, detailed analysis and role of TMS can provide tools for high performance as well because TMS can increase the level of expertise, credibility to other team members and it also allocate necessary resources for specific task. It will result not only personal commitment but also team performance and it may be extended to human resource plan for structuring teams. Lastly, it will provide norm to current situation of team collaboration and will be help to find barriers of collaboration and solution to enhance team collaboration.

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