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팀 학습 및 교류활성기억과 팀 수행의 관계: 팀 맥락을 선행요인으로

The Relationship of Team Learning and Team Transactive Memory to Team Performance: Team Context Factors as Antecedents

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참고문헌

키워드

주제분류심리과학

초록

본 연구의 목적은 조직 팀들의 팀 학습과 팀 교류활성기억이 팀 수행에 미치는 영향을 살펴보는 것이다. 이를 위해 5개 제약회사 97개 팀의 460명 응답자들의 자료를 사용하여, 선행요인들인 조직지원, 신뢰, 의사소통이 팀 학습과 팀 교류활성기억에 미치는 영향 및 팀 학습이 팀 교류활성기억에 미치는 영향을 살펴보았다. 경로분석을 사용하여 자료를 분석한 결과, 조직지원맥락과 신뢰가 팀 학습과 유의미한 관계가 있었지만, 의사소통은 팀 학습과 유의미한 관계가 없었다. 반면에, 신뢰와 의사소통은 팀 교류활성기억과 유의미한 관계가 있었다. 팀 학습은 팀 교류활성기억과 정적으로 관련되었고, 팀 학습과 팀 교류활성기억은 팀 수행과 유의미한 관계가 있음을 발견하였다. 특히, 팀 교류활성기억은 팀 수행의 세부 항목인 효율성, 제품 및 서비스의 질, 기술혁신, 작업 우수성과 유의미한 관계가 있는 반면에 팀 학습은 단지 한 개의 하위요인인 기술혁신과 유의미한 관계가 있다는 것을 발견하였다. 마지막으로, 연구결과에 따른 연구의 시사점과 제한점을 논의하였다.

Abstract

Using 460 individuals from 97 teams in five pharmaceutical companies including four local companies and a multinational company, this research investigates the impact of team learning and team transactive memory(TTM) on team performance. In addition, the effect of team context factors on team learning and TTM, and the influence of team learning on TTM were examined. The results show that organizational support and trust were positively related to team learning, but communication was not. Both trust and communication were positively related to TTM. Team learning was significantly related to TTM, and team learning and TTM were positively related to team performance. Especially, TTM was significantly related to efficiency, quality of product and service provided, technical innovation, and work excellence whereas team learning was positively related to technical innovation only. The implication and limitations of this research were discussed.

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