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서번트 리더십이 직원들의 과업성과에 미치는 영향 : 지식공유와 심리적 임파워먼트의 매개효과

The Effect of Servant Leadership on Employees’ Task Performance : Mediating Effects of Knowledge Sharing and Psychological Empowerment

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참고문헌

키워드

주제분류경영학

초록

본 연구의 목적은 서번트 리더십과 직원들의 과업성과 간의 관계에서 지식공유와 심리적 임파워먼트의 매개역할을 평가함으로써 서번트 리더들이 직원들의 과업성과에 어떻게 중요한 역할을 하는지를 살펴보는 것이다. 연구목적에 따른 가설을 검증한 결과는 다음과 같다. 첫째, 서번트 리더십은 직원들의 지식공유와 심리적 임파워먼트에 긍정적인(+) 유의한 영향을 미치며, 직원들 간 지식공유도 심리적 임파워먼트에 긍정적인(+) 유의한 영향을 미치는 것이 확인되었다. 둘째, 서번트 리더십은 직원들의 과업성과에 긍정적인(+) 유의한 영향을 미치고 있다. 셋째, 직원들의 지식공유와 심리적 임파워먼트는 과업성과에 긍정적인(+) 유의한 영향관계가 실증되었으며, 이러한 결과는 직원들의 과업성과 향상에 서번트리더십, 지식공유 및 심리적 임파워먼트 활성화가 선행요인으로 작용한다는 점을 알 수 있다. 넷째, 직원들의 지식공유와 심리적 임파워먼트가 서번트 리더십과 과업성과 간의 관계를 매개하고 있으며, 마지막으로 서번트 리더십과 과업성과 간의 긍정적인(+) 관계에서 직원들의 지식공유와 심리적 임파워먼트가 순차적으로 매개하는 것으로 나타났다. 본 연구의 결과에서 최근 주목받고 있는 구성원들의 과업성과의 개선에 서번트 리더십이 선행요인으로 작용하여 성공적인 조직운영에 그 필요성을 확인시켜 주었다. 그리고 지식공유행동과 심리적 임파워먼트의 결정요인으로 서번트 리더십을 파악함으로써 과업성과를 위한 직원들의 개별적인 행동과 동기부여를 이끌어내는 데 있어 서번트 리더십이 미치는 영향과정에 대한 연구에 크게 기여할 것이다.

Abstract

The purpose of this study is to assess the effect of servant leadership on employee’s task performance through the mediation of knowledge sharing and psychological empowerment. This study obtained 455 valid samples through a survey of employees in manufacturing, service, and public institutions. Statistical techniques such as exploratory and confirmatory factor analysis, multiple regression analysis, and bootstrapping by Process Macro model 6 were used to analyze these data. The results of the study revealed that servant leadership was positively related to knowledge sharing, psychological empowerment and task performance. In addition, the bootstrapping analysis showed that knowledge sharing and psychological empowerment mediated the effect of servant leadership on task performance individually and sequentially. This study confirmed the necessity for successful organizational operation as servant leadership acted as a leading factor in improving the task performance of members, which has recently been attracting attention. And it is necessary to recognize knowledge sharing behavior and psychological empowerment as important so that servant leadership can be represented as task performance of members. These results will greatly contribute to the research on the impact process of servant leadership in eliciting individual behaviors and motivations of employees for task performance by identifying servant leadership as determinants of knowledge sharing behavior and psychological empowerment.

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