불만표명행위의 반응에 대한 한중일 대조연구 ― 부담도의 차이를 중심으로 ―

Abstract

The study analyzes and considers features of dissatisfaction providers’ language strategies appearing immediately after utterance acts of dissatisfaction expressers as a comparative study of cases in Korea, China, and Japan. First of all, in the situation where the level of burden is low, men and women in Korea have frequently used explanation for reasons, expression for apologies, soothing, releasing emotions, self-defense and acknowledging responsibilities; especially, men have used explanation for reasons more than women, and women self-defense more than men. In Japan, language strategies frequently used by men and women have been expressions for apologies, explanation for reasons, acknowledging responsibilities, self-defense and soothing; it has shown a feature that expressions for apologies are used overwhelmingly by women and emotional expressions are used often by men. In China, language strategies frequently used by men and women are explanation for reasons, avoidance for responsibilities, soothing and releasing emotions; it has shown a feature that explanation for reasons is used often by men and self-defense often by women. Next, in the situation where the level of burden is high, frequently used language strategies by men and women in Korea have been expressions for apologies, soothing, explanation for reasons and releasing emotions; especially, men have used soothing and releasing emotions more often than women, and women self-defense than men. In Japan, language strategies frequently used by men and women have been expressions for apologies and explanation for reasons; it has shown a feature that avoidance for responsibilities is often used overwhelmingly by men but soothing often used overwhelmingly by women. In China, language strategies frequenlty used by men and women have been explanations for reasons, avoidance for responsibilities, soothing and releasing emotions; men and women have used similar language strategies each other.