도전적 스트레서가 직무열의와 조직시민행동에 미치는 영향: 심리적 자본의 조절된 매개효과
The Effect of Challenge Stressors on Work Engagement and Organizational Citizenship Behavior : A Moderated Mediation Effect of Psychological Capital
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초록
· 연구 주제: 본 연구의 목적은 도전적 스트레서가 직무열의와 조직시민행동에 미치는 영향을 분석하는 것이다. · 연구 배경: 호텔조직의 발전을 위하여 필요한 직무열의와 조직시민행동의 선행변수를 파악하는 것이 필요하다. · 선행연구와의 차이점: 선행연구들은 대부분 변수 간의 단순효과를 분석하였으나 본 연구에서는 조절분석과 매개분석을 통합한 조절된 매개분석을 실행하였다. · 연구방법: Mplus8.1을 이용하여 조절된 매개효과를 분석하였다. · 연구결과: 첫째, 도전적 스트레서가 직무열의를 거쳐서 조직시민행동에 영향을 주는 매개효과가 유의하게 나타났다. 둘째, 호텔종사원들의 심리적 자본이 증가하면 도전적 스트레서가 직무열의에 미치는 영향이 증가하는 조절효과가 확인되었다. 셋째, 심리적 자본의 강도가 높아지면 도전적 스트레서가 직무열의를 경유하여 조직시민행동에 영향을 미치는 매개효과가 증가하는 조절된 매개효과가 나타났다. · 공헌점 및 기대효과: 호텔종사원들의 직무열의와 조직시민행동을 증가시키기 위해서는 높은 심리적 자본이 필요하다.
Abstract
· Research topics: To examine inter-relationships between challenge stressors and work engagement. The moderating effect of psychological capital in the indirect effect of challenge stressors on organizational citizenship behavior via work engagement was also investigated. · Research background: Developing challenge stressors increases work engagement and organizational citizenship behavior. · Differences from prior research: This study utilized a moderated mediation analysis. · Research method: To analyze mediation, moderation, and moderated mediation analysis., Mplus8.1 was used. · Research results: Psychological capital moderated the indirect effect of challenge stressors on organizational citizenship behavior through work engagement. · Contribution points and expected effects: This study highlights the importance of psychological capital to enhance the indirect effect of challenge stressors. Hotel managers should consider psychological capital as means of recruiting hotel employees and train incumbents periodically and systematically to increase psychological capital.
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