대화 촉진을 위한 공감적 청자 반응 전략 연구 -한국어 학습자를 중심으로-

Abstract

This study aimed to devise aggressive and empathic response strategies for smooth conversation and conversation promotion, based on empathy with an other person, that is to say, empathic listener response strategies for promoting a conversation. For achieving this purpose, the concept and the scope of empathic listener response strategies for promoting conversation were clarified. Then empathic listener responses were divided into an empathic understanding response, focusing on an empathic emotion response and an empathic conversation cooperation response and detailed strategies and realization aspects of each category were presented along with specific examples. firstly, Concentrated and attentive listening response, check and clarified question were devised for empathic understanding response to promote a conversation, based on an accurate understanding of Partner`s Speech and an empathic response. secondly, Encouragement, receptive listening and reflection were devised for focusing on an empathic emotion response to promote a true conversation through emotion sharing with an other person, based on an empathic understanding. Lastly, joint composition, opponent utterance induction and opinion suggestion were devised for an empathic conversation cooperation response to help, or encourage an other person to continue a comfortable conversation in an empathic conversation situation and the realization aspects were presented along with specific examples. The discussion in this study was made considering empathy as listener’s ability and conversation promotion factor, from a perspective of communication and the devised listener response strategies are significant, on the assumption that listener’s empathic response to other’s speech will contribute to conversation promotion.