한국인의 대화에 나타난 비공감적 화용 양상 분석— 공감적 청자 반응 전략의 부적절한 사용양상을 중심으로 —

Abstract

This study was designed to analyse inappropriate use patterns of empathic listener response strategies by collecting ordinary conversation data of Korean people. Among empathic understanding responses, in the type of receptive listening, the ‘feeling expression’ strategy was realized in inappropriate ways, such as expression of negative feelings, disregard of the opponent and excessive expression of subjective feelings, and the ‘expatiation’ strategy was realized as listener’s arbitrary interpretation or patterns like assessing, judging, and concluding. The ‘information request’ strategy was realized as a series of questions that were not related to topics. When it comes to empathic emotional concentration responses, in the type of ‘active listening’, negative ‘paraphrasing’ patterns, such as speculation or criticism were found, in addition to the absence of ‘inferential empathy’ strategy. ‘Suggestion of cases’ was realized as self-display and ‘induction of objective perspectives’ was realized in inappropriate ways, such as unilateral advice or counsel. In the type of ‘encouragement’, the absence of the ‘consolation’ strategy was remarkable, and criticism, disregard and advice were found at the relevant point. Among empathic conversation cooperation responses, in the type of opponent utterance induction, the ‘direct response utterance request’ strategy was realized in inappropriate ways like compulsion of utterances and disregard of the opponent, and the ‘indirect response utterance request’ strategy was realized in inappropriate ways like wrong prediction. In the type of presentation of opinions, disregard of opponent opinions and unilateral opinions were found at the point of the ‘perspective difference’ strategy, and the ‘agreement’ strategy was also realized in inappropriate ways, such as limited and incomplete agreement.