강원특별자치도 문화관광해설사 보수교육 프로그램과 교육훈련이 직무만족, 직무성과 및 이직의도와의 관계
The Relationship between the Remuneration Education Program and Education Training of Cultural Tourism Commentators in Gangwon State on Job Satisfaction, Job Performance and Turnover Intention
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참고문헌
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초록
본 연구는 강원특별자치도 문화관광해설사의 보수 교육 프로그램과 교육 훈련이 해설사의 직무만족, 직무성과, 이직의도에 미치는 영향을 탐구하였다. 연구 대상은 보수 교육을 받은 강원특별자치도 문화관광해설사 220명으로, 설문 조사를 통해 데이터를 수집하였으며, 보수 교육은 대면 교육과 현장 실무 교육으로 구성된 3일간의 프로그램으로 진행되었다. 연구 결과, 보수 교육 프로그램의 소양 교육과 실무 교육은 해설사의 직무만족에 긍정적인 영향을 미쳤으나, 전문 교육은 유의미한 영향을 미치지 않았다. 또한, 교육 훈련에서 강사의 전문성, 교육생의 태도, 체계적이고 실용적인 교육 방법이 직무만족을 증대시키는 주요 요인으로 나타났으며, 교육 환경은 직무만족에 큰 영향을 미치지 않는 것으로 분석되었다. 이러한 결과는 강원특별자치도 문화관광해설사의 직무만족을 높이기 위해 교육 내용과 방법의 질적 향상이 중요하며, 이를 통해 해설사의 전문성을 강화하고, 관광산업 발전에 기여할 수 있음을 시사한다. 본 연구는 강원특별자치도 문화관광해설사 제도의 질적 향상과 직무만족 증진을 위한 실질적인 방안을 제시하고자 한다.
Abstract
This study analyzed the impact of in-service training programs and educational practices on job satisfaction, job performance, and turnover intentions among cultural tourism commentators in Gangwon Special Self-Governing Province. The study surveyed 220 commentators who had undergone in-service training, collecting data through a questionnaire. The training program was conducted over three days and comprised lectures and field studies. The results indicate that the general education and practical training components of the program positively influenced the commentators' job satisfaction, while the specialized education did not have a significant impact. Additionally, the expertise of the instructors, the attitude of the trainees, and systematic, practical teaching methods were identified as key factors in enhancing job satisfaction, whereas the training environment was found to have little impact. These findings suggest that improving the quality of educational content and methods is crucial for increasing job satisfaction among cultural tourism commentators in Gangwon Special Self-Governing Province, thereby enhancing their expertise and contributing to the development of the tourism industry. This study proposes practical measures for improving the quality and job satisfaction of cultural tourism commentator systems in Gangwon Special Self-Governing Province.
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