논문KCI 등재
콜센타 직원의 직무 만족에 대한 탐색적 연구 －항공산업을 중심으로－
An explanatory study on job satisfaction of employee working at call center of an airline industry
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참고문헌
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초록
Abstract
In the airline industry, most work-related duties such as making reservations, issuing tickets and providing flight information are done by employees working at a call center. Naturally, the job satisfaction of those employees is great importance. This study aims to analyze whether they are satisfied with their jobs and whether job satisfaction is affected by demographic characteristics and length of stay in a company and industry. Through this analysis, this study seeks to suggest potential strategies for improving job satisfaction which may then be practically translated into firm performance.
참고문헌 (22)
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