항공사 객실승무원의 직무만족에 관한 실증연구
An empirical study on the job satisfaction of airline cabin flight attendant
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For the sustainable competitive advantage in the airline industry, it is seriously required to improve the quality of personal resource services for national flag carriers. From this viewpoint, this study aims at identifying and analyzing the relationship between the characteristics of organizational culture and job satisfaction of airline employees. The results of empirical analysis show that each airline has a different characteristics of organizational culture and the characteristics of observance of regulations and communication have a meaningful relevance. Therefore, it is asked that national flag carries need to understand their company characteristics, review the system of the human resources management, consider the job satisfaction of employees and the organizational development in a rapid management environment change.
Abstract
For the sustainable competitive advantage in the airline industry, it is seriously required to improve the quality of personal resource services for national flag carriers. From this viewpoint, this study aims at identifying and analyzing the relationship between the characteristics of organizational culture and job satisfaction of airline employees. The results of empirical analysis show that each airline has a different characteristics of organizational culture and the characteristics of observance of regulations and communication have a meaningful relevance. Therefore, it is asked that national flag carries need to understand their company characteristics, review the system of the human resources management, consider the job satisfaction of employees and the organizational development in a rapid management environment change.