항공사 아웃소싱 기업 종사원의 직무특성 이해도와 직무만족에 대한 연구
A Study on the Airline Passenger Transportation Outsourcing Staff's Job Characteristics and Job Satisfaction
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The purpose of this study is to investigate the level of job satisfaction and the levelof understanding the job characteristics of the employees who are in charge of airline passengertransportation outsourcing employees. To achieve the purpose, this study has performed theoretical considerations with regardto the airline passenger transportation business, outsourcing, job characteristics and jobsatisfaction. As for the empirical study, it has used questionnaires written based on thetheoretical research. The survey has been performed on passenger transportation outsourcing employeesworking at national airlines in Incheon International Airport and Kimpo International Airport. The returned 193 sheets of questionnaire were confirmed as effective sample, and SPSS19.0 was used to carry out frequency analysis, difference test, reliability and validity testand regressive analysis. The results of the empirical analysis are summarized as follows. First, job characteristics influenced to airline passenger transportation outsourcing employeespositively on job satisfaction.
Abstract
The purpose of this study is to investigate the level of job satisfaction and the levelof understanding the job characteristics of the employees who are in charge of airline passengertransportation outsourcing employees. To achieve the purpose, this study has performed theoretical considerations with regardto the airline passenger transportation business, outsourcing, job characteristics and jobsatisfaction. As for the empirical study, it has used questionnaires written based on thetheoretical research. The survey has been performed on passenger transportation outsourcing employeesworking at national airlines in Incheon International Airport and Kimpo International Airport. The returned 193 sheets of questionnaire were confirmed as effective sample, and SPSS19.0 was used to carry out frequency analysis, difference test, reliability and validity testand regressive analysis. The results of the empirical analysis are summarized as follows. First, job characteristics influenced to airline passenger transportation outsourcing employeespositively on job satisfaction.
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