서번트 리더십과 조직시민행동 간의 조직몰입과 조직신뢰의 매개효과 검증: 외식기업을 중심으로
Mediators Effect of Organizational Trust & Organizational Commitment between Servant Leadership and Organizational Citizenship Behavior: Focused on the Foodservice Industry
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참고문헌
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초록
본 연구는 외식기업의 종사원을 대상으로 서번트 리더십, 조직신뢰, 조직몰입 그리고 조직시민행동 간의 구조적 관계를 살펴보는 데에 목적이 있다. 설문은 수도권의 외식업체에 근무하는 442명을 대상으로 실시하였으며, 구조방정식을 사용하여 분석하였다. 서번트 리더십 변수는 선행연구에 근거하여 총 23개의 문항, 조직몰입은 15개의 문항, 조직시민행동은 20문항 그리고 조직신뢰 변수는 3개의 문항으로 측정하였다. 실증분석 결과는 다음과 같다. 첫째, 서번트 리더십은 조직신뢰, 조직시민행동 그리고 조직몰입에 정의 영향을 미쳤다. 두 번째, 조직신뢰와 조직몰입은 각각 조직시민행동에 정의 영향을 미쳤다. 세 번째, 조직신뢰와 조직몰입은 서번트 리더십과 조직시민행동사이에서 완전매개효과를 나타냈다. 이 연구를 통해 조직신뢰와 조직몰입은 조직의 효과와 생산성을 향상시키는 조직시민행동을 증가시키는 변수임이 입증되었다.
Abstract
This study has been carried out to investigate the structural relationships among servant leadership, organizational trust, organizational commitment and organizational citizenship behavior of foodservice industry employees. The data were collected from 442 employees working for 12 restaurants in capital region and analyzed using structural equation modeling. The results are as follows. Measurement of servant leadership used intactly 23 items of a preceding researcher, organizational commitment 15 items organizational citizenship behavior(OCB) 20 items and organizational trust 3 items. Firstly‚ the servant leadership has a positive influence on the organizational trust, organizational citizenship behavior, and organizational commitment. Secondly‚ organizational trust and organizational commitment has a significant influence on organizational citizenship behavior. Lastly, this research proves the full mediators effect of organizational trust and organizational commitment between servant leadership and organizational citizenship behavior. This study recommends organizational trust and organizational commitment be valued in order to increase the organizational citizenship behavior vital for organizational effectiveness or productivity.
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