조직신뢰와 조직시민행동간의 다차원적 조직몰입 매개효과 검증 -외식기업을 중심으로-
Mediators Effect of Multi-dimensional Organizational Commitment between Organizational Trust and Organizational Citizenship Behavior -Focused on the Foodservice Industry-
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참고문헌
키워드
초록
본 연구는 조직신뢰와 조직시민행동 사이에서 다차원적 조직몰입(정서적 몰입, 규범적 몰입, 지속적 몰입)의 매개효과를 검증하는 데에 주목적이 있다. 이와같은 연구를 위하여 외식업체 종사원 428명을 대상으로 설문조사를 실시하였으며, 조직신뢰, 조직시민행동 그리고 조직몰입과 관련하여 총 10개의 가설을 설정하였다. 조직몰입 변수는 선행연구에 근거하여 총 15개의 문항을 사용하여 3개의 하위차원인 정서적 몰입, 규범적 몰입, 지속적 몰입으로 측정하였으며, 조직시민행동 변수는 20개의 문항을 사용하여 이타적 행동, 양심적 행동, 예의바른 행동, 시민정신, 정당한 행동 등의 5개의 하위차원을 사용하였다. 본 연구의 실증분석 결과는 다음과 같다. 첫 번째, 조직신뢰는 정서적 몰입과 규범적 몰입에 정(+)의 유의한 영향을 미쳤다. 두 번째, 정서적 몰입과 규범적 몰입은 조직시민행동에 정(+)의 유의한 영향을 미쳤다. 마지막으로 조직신뢰와 조직시민행동 사이에서 정서적 몰입과 규범적 몰입은 매개효과가 증명되었으나, 지속적 몰입에서는 매개효과가 나타나지 않았다. 이 연구를 통해 정서적 몰입과 규범적 몰입 그리고 조직신뢰는 조직의 효과와 생산성을 향상시키는 조직시민행동을 증가시키는 변수임이 입증되었다
Abstract
This paper verifies; research on mediators effect of multi-dimensional organizational commitment between the organizational trust and organizational citizenship behavior. Using a sample of 428 restaurant employees in South Korea, this study analysis ten alternative hypotheses centered around organizational trust, organizational commitment, and organizational citizenship behavior. Measurement of organizational commitment used intactly 15 items of a preceding researcher and 3 sub-factors derived such as affective commitment(AC), normative commitment(NC), and continuance commitment(CC). Also, measurement of organizational citizenship behavior(OCB) used 20 items and 5 sub-factors derived such as altruism, conscientiousness, courtesy, civic virtue, and sportsmanship. Empirical analysis result can be summarized as follows. Firstly‚ the organizational trust has a positive influence on the AC and NC. Secondly‚ AC and NC has a significant influence on OCB. The CC has a negative on the OCB. Lastly, this research proves the mediators effect of AC and NC between organizational trust and OCB, whereas CC did not create any noticeable effect. This study recommends AC, NC and organizational trust be valued in order to increase the OCB vital for organizational effectiveness or productivity.
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