팀 양면성이 팀 성과에 미치는 영향 : 팀 교환관계의 조절효과
Effects of Team Ambidexterity on Team Performance : Focusing on the Moderation Effects of Team-Member Exchange
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초록
조직의 혁신은 신기술과 신제품을 새로운 방식으로 제시하기 위해서는 변화에 민감하게 반응해야 한다. 즉, 기업은 지속가능한 성과를 내기 위해서는 활용과 탐험을 모두 잘 수행할 수 있는 양면적 혁신 능력이 필요하다. 본 연구에서는 탐험과 활용의 균형을 가지고 두 활동의 이점을 동시에 추구할 수 있는가를 탐구하고자 한다. 특히 본 연구의 수준은 조직 차원의 관점이 아니라 팀 수준에서 이루어지는 팀 양면성을 탐험과 활용의 균형을 통해 살펴보고자 한다. 그리고 독립변수인 팀 양면성이 팀 성과에 영향을 미치는지에 대해 알아보고자 하였다. 실증적 연구의 결과는 팀 수준에서 탐험과 활용을 통한 팀 양면성이 팀 성과에 긍정적 영향을 미치고 있으며 이들의 인과관계에서 조절변수인 팀 교환관계(TMX)가 정(+)의 조절관계가 있음을 실증적으로 규명하였다. 본 연구의 시사점은 도출된 팀 양면성과 팀 성과에 유의적인 영향관계를 통해 많은 시사점을 제공하고 있다. 즉, 팀 수준에서 팀 성과를 높이기 위해서는 탐험과 활용의 전략을 비슷한 수준으로 추진하는 것만으로 충분하지 않고 두 가지 전략을 결합하여 최적의 팀 양면성을 추구하는 것이 팀 성과에 기여한다는 사실을 보여주고 있다. 둘째, 팀 성과의 향상을 위해서는 팀 교환관계의 조절관계가 매우 중요한데, 실제 팀 교환관계의 조절효과를 검증한 결과 정(+)의 조절효과를 보인 것인 팀의 양면성이 팀 성과를 향상시키는데 있어서 팀의 교환관계가 좋으면 좋을수록 팀 성과를 더 증진시킨다는 것을 알 수 있다.
Abstract
To flourish over the long sustainability most companies need to maintain a variety of innovation efforts. Innovation is a collective endeavour with a duality of ‘exploration’ and ‘exploitation’. Balancing the paradox between the two is the key to improving team performance. The literature has proposed that an ambidextrous team deal with team performance. The purpose of this paper is to explicate the influence team ambidexterity on team performance. In addition, it was empirically verified that team ambidexterity through exploration and exploitation at the team level has a positive effect on team performance and that team-member exchange has an important moderating effect on their relationship. As a result of this study, team ambidexterity measured by the combination of team exploration and exploitation showed a significant effect on team performance. Second, team-member exchange is very important to improve team performance. As a result of verifying the moderating effect of this variable, it was confirmed that team-member exchange has a moderating effect when team ambidexterity is high.
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