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기업의 고성과작업시스템(HPWS)이 재무적 성과와 비재무적 성과에 미치는 영향

A Study on the Impact of High Performance Work System on Financial Performance and Non-financial Performance

구정대
지식경영연구원 (The Institute of Knowledge Management, Chosun University)|2024.09|기업과혁신연구 (Journal of Corporation and Innovation)|제47권 제3호|pp. 107-124|DOI 10.22778/jci.2024.47.3.107

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키워드

호텔기업Hotel CompanyFinancial Performance비재무적 성과재무적 성과Non-Financial Performance고성과작업시스템High Performance Work System
주제분류무역학

초록

본 연구는 호텔기업에서 HPWS가 재무적 성과와 비재무적 성과에 어떠한 영향을 미치는지를 규명하고자 하였다. 지금까지는 HPWS에 대한 연구는 주로 일반기업에 초점을 맞춘 연구가 대부분이었다. 그러나 산업구조가 서비스 중심으로 변화함에 따라 호텔산업에서의 HPWS가 성과에 미치는 영향관계를 규명하는 연구가 요구된다. HPWS가 호텔조직의 상황을 보다 폭넓게 확산되고 정착될 수 있는 방법을 모색하고자 하는 필요성에서 본 연구를 시작하고자 하였다. 설문의 표본은 서울지역의 5성급 호텔 10곳을 선정하였으며, 이들 호텔 현장에 근무하고 있는 관리자급 및 일선 종사자를 대상으로 각각 30부씩, 총 300부의 설문지를 배부해서 실증조사를 진행하였다. 통계방법은 SPSS 25.0 패키지를 활용하여 AMOS 24.0 프로그램을 이용한 구조방정식 모형으로 결과를 산출하였다. 분석결과는 첫째, 호텔기업의 HPWS가 재무적 성과에 유의한 정(+)의 영향을 미치는 것으로 확인되어 가설 1은 채택되었다. 둘째, 호텔기업의 HPWS가 비재무적 성과에 유의한 정(+)의 영향을 미치는 것으로 확인되어 가설 2는 채택되었다. 본 연구의 결과를 바탕으로 호텔기업이 경쟁시장에서 성과 향상이라는 목적을 달성하는데 있어서 충분한 자료로 활용되어질 것으로 사료된다.

Abstract

The purpose of this study is to investigate the effect of HPWS on financial performance and non-financial performance in hotel companies. So far, most of the research on HPWS has focused on general companies. However, as the industrial structure changes to service-oriented, research is needed to identify the impact of HPWS on performance in the hotel industry. The necessity of this study is to find a way for HPWS to spread and settle the situation of hotel organization more widely. For the sample of the survey, 10 5-star hotels in Seoul were selected. A total of 300 questionnaires were distributed to managers and frontline employees working at hotels. The statistical method was SPSS 25.0 package and the results were derived by the structural equation model using AMOS 24.0 program. The results of the analysis are as follows: First, HPWS of hotel companies has a significant positive effect on financial performance. Second, it was confirmed that HPWS of hotel companies had a significant positive effect on non-financial performance. Based on the results of this study, it is considered to be used as data for hotel companies to achieve the goal of improving performance in the competitive market.

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