일선관료의 감정노동이 직무만족에 미치는 영향: 직무소진의 매개효과 탐색

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참고문헌 (82)

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2. 김구, "경찰공무원의 감정노동이 직무스트레스와 직무만족에 미치는 영향: J-지방청을 중심으로", 한국사회와 행정연구, 22(4), pp.497~523 (2012), 서울행정학회
3. 김인순, "간호사의 감정노동과 소진, 이직의도와의 관계에서 자기효능감과 사회적 지지의 역할", 간호행정학회지, 15(4), pp.515~526 (2009), 간호행정학회
4. 문영주, "사회복지시설 종사자의 감정노동 선행요인과 결과요인에 관한 연구: 자원보존이론과 감정규제이론을 중심으로", 한국사회복지행정학, 16(3), pp.283~315 (2014), 한국사회복지행정학회
5. 박석희, "조직원들의 감정노동의 직무성과와의 관계: 차원, 영향 및 시사점", 한국거버넌스학회보, 20(1), pp.1~24 (2013), 한국거버넌스학회
6. 박찬석, "서울종합방재센터 종합상황실 소방공무원의 감정노동이 조직몰입에 미치는 영향 - 사회적 지원의 매개효과를 중심으로 -", 대한안전경영과학회지, 17(2), pp.13~25 (2015), 대한안전경영과학회[DOI]
7. 성영태, "민원담당공무원의 감정노동이 자기효능감과 직무소진에 미치는 영향: 대구･경북 민원담당공무원을 중심으로", 한국인사행정학회보, 13(2), pp.183~210 (2014), 한국인사행정학회
8. 송현진, "감정노동이 소진과 만족에 미치는 영향에 관한 연구: 사회복지사의 사례를 중심으로", 한국행정학보, 50(1), pp.201~234 (2016), 한국행정학회[DOI]
9. 송현진, "감정노동이 사회복지사의 행태에 미치는 영향에 관한 연구", 행정논총, 54(3), pp.137~173 (2016), 한국행정연구소
10. 신강현, "일반직 종사자를 위한 직무 소직 척도(MBI-GS)에 대한 타당화 연구", 한국심리학회지: 산업 및 조직, 16(3), pp.1~17 (2003), 한국산업및조직심리학회
11. 양승범, "한국 지방공무원의 감정노동(Emotional Labor)에 관한 연구", 한국지방자치학회보, 22(3), pp.219~236 (2010), 한국지방자치학회
12. 오창택, "사회복지종사자의 감정노동수행전략이 이직의도와 고객지향성에 미치는 영향: 감정고갈의 매개효과를 중심으로", 한국행정학보, 46(4), pp.53~78 (2012), 한국행정학회
13. 이순묵, "구조방정식 모형의 일반화 또는 집단차 연구를 위한 다집단 분석의 관행과 문제점", 사회과학, 43(1), pp.63~112 (2011)
14. 이정철, "경찰공무원의 감정노동이 감정소진과 조직유효성에 미치는 영향과 사회적 지원의 조절효과에 관한 연구", 한국사회와 행정연구, 26(2), pp.353~383 (2015), 서울행정학회
15. 임재강, "경찰관의 감정노동, 감정소진, 냉소주의의 구조모형 분석", 한국조직학회보, 10(2), pp.153~178 (2013), 한국조직학회
16. 진종순, "직무탈진감과 직무만족, 조직몰입: 해양경찰파출소와 출장소를 중심으로", 정부학연구, 20(2), pp.331~354 (2014), 정부학연구소
17. 진종순, "직무탈진감, 공공서비스동기와 직무만족: 해양경찰파출소와 출장소를 중심으로", 한국행정논집, 26(2), pp.355~375 (2014), 한국정부학회
18. 한숙정, "보건간호사의 감정노동과 직무스트레스", 한국보건간호학회지, 26(2), pp.314~327 (2012), 한국보건간호학회
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