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공공조직의 목표모호성과 조직몰입에 관한 연구: 관료제 조직구조의 매개효과와 관리적 직위의 차별적 효과를 중심으로

A Study on the Goal Ambiguity and Organizational Commitment of Public Organizations: Focusing on the Mediating Effect of Bureaucratic Structure and the Moderating Effects of Managerial Positions

송성화
한국조직학회 (Korean Association for Organizational Studies)|2020.04|한국조직학회보 (Korean Review of Organizational Studies)|제17권 제1호|pp. 87-121|DOI 10.21484/kros.2020.17.1.87

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참고문헌

키워드

조직몰입Organizational commitment목표모호성Goal ambiguity관료제 조직구조관리적 직위Bureaucratic structureManagerial positions

초록

본 연구는 공공조직의 목표모호성 하위차원이 조직몰입에 미치는 영향과 양자의 관계에서 관료제 조직구조의 매개효과와 관리적 직위에 따른 차별적 효과를 살펴보았다. 목표모호성의 하위차원은 사명이해 모호성, 지시적 모호성, 평가적모호성, 우선순위 모호성으로 구분하고 한국 중앙행정기관 공무원 인식조사 자료를 활용하여 구조방정식모형으로 분석하였다. 분석결과 목표모호성은 조직몰입에 부정적인 영향을 미치지만 하위차원에 따라 다르게 나타났다. 특히 사명이해 모호성과 지시적 모호성은 관료제 조직구조의 매개를 통한 간접효과도 확인되었다. 또한 중간관리자와 집행관료의 관리적 직위에 따라서도 목표모호성 하위차원의 영향이 다르게 나타나 계층제 위치에 따라 조직목표의 영향과 행동결정방식이 다르다는 것을 확인하였다. 이 연구결과는 어떤 유형의 목표를 구체화하는 것이 조직몰입을 높일 수 있을지 정보를 제공해주며, 조직사명을 구체화하고 직무수행을 위한 명확한 절차와 규정을 마련하는 관리적인 노력과 계층제의 위치에 따라 차별화된 인적자원관리 전략이 필요함을 제시해 준다.

Abstract

This study examined how the goal ambiguity affects organizational commitment, and the mediating effect of bureaucratic structure and the moderating effects of managerial positions. Using a structural equation model(SEM), the research analyzed survey data gathered from public officials working in 40 central government agencies in Korea. As a result, goal ambiguity has a negative effect on organizational commitment, and it varied defending on the dimensions of goal ambiguity. There was also a mediating effect through the Bureaucratic structure. In addition, the effects of each dimension of goal ambiguity is different depending on the managerial positions. These results provide the following implications. First, differences in the effect of dimensions of goal ambiguity provide information on what types of goals need to be specified to increase organizational commitment. Second, it suggests that administrative efforts to define the organization's mission and establish clear procedures can be a public managerial strategy to enhance organizational commitment. Third, the effects of goal ambiguity vary depending on the managerial level within the organization, implying that it is necessary to establish different HRM strategies according to one’s level within the hierarchy.

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