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집단주의 성향이 조직몰입과 조직시민행동에 미치는 영향 : 조직신뢰 인식의 조절효과

The Effect of Collectivism on Organizational Commitment and Organizational Citizenship Behavior : Moderating Effect of Organizational Trust

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초록

본 연구에서는 집단주의 성향을 독립변수로 설정하여 집단주의 성향이 조직몰입과 조직시민행동에 미치는 영향과 이 둘 사이의 관계를 조직신뢰 인식이 어떻게 조절하는지를 분석하였다. 표본은 전국 소재 36개 친환경인증기관에 근무하는 직장인들이다. 본 연구는298명의 표본을 대상으로 설문조사를 실시하였다. 그리고 가설은 회귀분석을 통하여 검증하였다. 본 연구의 분석결과를 요약하면 다음과 같다. 집단주의 성향이 높을수록 정서몰입과 규범몰입에 긍정적인 영향을 미치는 것으로 나타났다. 그리고 집단주의 성향은 가설에 맞게 지속몰입에 영향을 미치지 않는 것으로 나타났다. 한편 집단주의 성향은 조직시민행동에 긍정적인 영향을 미쳤다. 또한 조직신뢰 인식은 집단주의 성향과 조직시민행동사이를 조절하는 것으로 나타났다. 연구결과의 시사점과 관련하여 경영자들은 구성원들의 집단주의 성향과 조직신뢰 인식을 높이기 위해 노력하여야 할 것이다.

Abstract

This study analyzed the effects of collectivism on organizational commitment and organizational citizenship behavior, and how organizational trust moderated the relationship between the two. The sample is office workers working at 36 eco-friendly certification agencies nationwide. This study conducted a questionnaire survey on a sample of 298 people. The hypotheses were verified through regression analysis. The summary of the analysis results of this study is as follows. It was found that the higher the tendency of collectivism, the more positive the affective and normative commitment were. And it was found that the propensity of collectivism did not affect continuance commitment. And the tendency of collectivism had a positive effect on organized citizenship behavior. In addition, it was found that the perception of organizational trust regulates between the tendency of collectivism and organizational citizenship behavior. Regarding the implications of the research results, managers should try to raise the members' tendency to collectivism and awareness of organizational trust.

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