본문 바로가기
KERD
논문KCI 등재

양면적인 조직문화 지각, 조직몰입, 직무열의, 직무 성과와의 관계에 관한 연구 : 재가노인복지시설을 대상으로

A Study on the Impact of Ambidextrous Organizational Culture Perception on Job Performance

장용선|김지수
한국전문경영인학회|2024.08|전문경영인연구 (Journal of CEO and Management Studies)|제27권 제3호|pp. 203-223|DOI https://doi.org/10.37674/CEOMS.27.3.9

0

조회

0

다운로드

0

인용

0

참고문헌

키워드

조직몰입직무성과조직문화Organizational cultureOrganizational commitment직무열의Job engagementJob performance재가노인복지시설 경영자Welfare facilities for the elderly at home

초록

본 연구는 양면적 조직문화 지각, 직무성과, 조직몰입, 직무열의 사이의 관계를 분석하였다. 연구자들은 재가노인복지시설 조직의 구성원들을 대상으로 설문을 통해 자료를 수집하였다. 최종적으로 재가노인복지시설 조직의 구성원 약 260명 내외를 대상으로 연구가 진행되었다. 본 연구는 회귀분석과 붓스트래핑 분석을 통해 가설여부의 입증을 확인하였다. 회귀분석결과양면적 조직문화 인식이 직무성과(가설 1), 조직몰입(가설 2-1), 직무열의(가설 2-2)에 미치는직접적인 긍정적 효과를 확인하였다. 양면적 조직문화와 직무성과 사이에서 조직몰입의 매개효과(가설 3-1) 및 직무열의의 매개효과(가설 3-2)를 확인하기 위한 붓스트래핑 검증결과 조직몰입과 직무열의의 매개효과를 확인하였다. 본 연구의 결과 양면적 조직문화, 직무성과, 조직몰입,직무열의의 관계를 명확하게 이해할 수 있었다. 따라서 연구자들은 양면적 조직문화 인식과구성원들의 직무성과와 태도 및 행동과의 관계에 대한 학술적 시사점을 얻었다. 실무적 시사점으로 재가노인복지시설 경영자들은 양면적 조직문화 구축과 강화를 위해 노력하여야 할 것이다.

Abstract

This study analyzed the relationship between ambidextrous organizationalculture perception, job performance, organizational commitment, and jobengagement. Researchers collected data through questionnaires targetingmembers of social welfare organizations. Ultimately, the study was conductedon approximately 260 people from social welfare organizations. This studyconfirmed the hypothesis through regression analysis and bootstrappinganalysis. As a result of regression analysis, the direct effect of recognitionambidextrous organizational culture on job performance, organizationalcommitment, and job engagement was confirmed. Therefore, Hypothesis 1,Hypothesis 2-1, and Hypothesis 2-2 were proven. As a result of a bootstrappingtest to confirm the mediating effect of organizational commitment andjob engagement between ambidextrous organizational culture and jobperformance, the mediating effect of organizational commitment and jobengagement was confirmed. Therefore, hypotheses 3-1 and 3-2 were proven. As a result of this study, it was possible to clearly understand the relationshipbetween ambidextrous organizational culture, job performance, organizationalcommitment, and job engagement. Researchers obtained academicimplications on this. As a practical implication, managers of social welfareorganizations should strive to establish and strengthen a ambidextrousorganizational culture.

참고문헌 (71)

  1. 시군구별 장기요양기관 현황, "건강보험공단 노인장기요양보험", ~ (2008)
  2. 마티파커, "성공하는 기업 오래가는 기업, 조직문화로 승부한다" (2013), 재승출판
  3. 보건복지부, "“코로나바이러스감염증-19,” 유행대비 사회복지시설 대응 지침", ~ (2022)
  4. 서인덕, "한국企業의 組織文化類型과 組織特性間의 關聯性 硏究", 박사, pp.1986
  5. 신유근, "한국의 조직문화와 노사유형의 적합 연계", 경영논집, 25(3), pp.30~80 (1991)
  6. 오인수, "직무만족, 조직몰입, 성과, 이직의도간의 관련성 : 문헌고찰 및 메타분석", 인사ㆍ조직연구, 15(4), pp.43~86 (2007)
  7. 유병선, "감염병 발생과 노인복지시설의 대응 현황 및 과제", 한국장기요양학회지, 9(1), pp.87~113 (2021)
  8. 채서일, "사회과학조사방법론" (2016), 비앤엠북스
  9. 통계청, "한국의 사회지표", ~ (2017)
  10. Allen, N. J., "The Measurement and Antecedents of Affective, Continuance and Normative Commitment to the Organization", Journal of Occupational Psychology, 63, pp.1~18 (1990)
  11. Ashley, N., "The Relationship between Organizational Culture and Employee Engagement in Private Hospitals", Corporate Governance and Organizational Behavior Review, 8, pp.68~82 (2024)
  12. Babin, B. J., "The Effects of Perceived Co-Worker Involvement and Supervisor Support on Service Provider Role Stress Performance and Job Satisfaction", Journal of Retailing, 72(1), pp.57~75 (1996)
  13. Bakker, A. B., "Towards a Model of Work Engagement", Career Development International, 13(3), pp.209~223 (2008)
  14. Bakker, A. B., "Work Engagement : an Emerging Conceptin", Occupational Health Psychology Work & Stress, 22(3), pp.187~200 (2008)
  15. Baumruk, R., "Why Managers are Crucial to Increasing Engagement : Identifying Steps Managers can Take to Engage their Workforce", Strategic HR Review, 5(2), pp.24~27 (2006)
  16. Brenyah, R. S., "Organisational Culture and Employee Engagement within the Ghanaian Public Sector", Review of Public Administration and Management, 5(3) (2017)
  17. Butts, M. M., "How Important are Work-Family Support Policies? A Meta-Analytic Investigation of Their Effects on Employee Outcomes", Journal of Applied Psychology, 98(1), pp.1~25 (2013)
  18. Call, M. L., "A Theory of Firm Value Capture from Employee Job Performance : A Multidisciplinary Perspective", Academy of Management Review, 46(3), pp.572~590 (2021)
  19. Cameron, K. S., "Diagnosing and Changing Organizational Culture" (1999), Addison-Wesley Publishing Company, Inc
  20. Campbell, J. P., "The Modeling and Assessment of Work Performance", Annual Review of Organizational Psychology and Organizational Behavior, 2, pp.47~74 (2015)
  21. Chatman, J. A., "Paradigm Lost : Reinvigorating the Study of Organizational Culture", Research in Organizational Behavior, 36, pp.199~224 (2016)
  22. Deal, T. E., "Corporate Culture: the Rites and Rituals of Corporate Life, Reading Massachusetts: Addisson Wesley", ~ (1982)
  23. DeCotiis, T., "A Path Analysis of a Model on the Antecedents and Consequences of Organizational Commitment", Human Relations, 40, pp.445~470 (1987)
  24. Farjoun, M., "Beyond Dualism, Stability and Change as a Duality", Academy of Management Review, 32(2), pp.202~225 (2010)
  25. Gibson, C. B., "The Antecedents, Consequences, and Mediating Role of Organizational Ambidexterity", Academy of Management Journal, 47(2), pp.209~226 (2004)
  26. Gordon, G. G., "Gaining Control of the Corporate Culture", pp.103~125 (1985), Jossey-Bass
  27. Govender, K., "The Relationship between Organizational Culture, Organizational Commitment and Organizational Performance : A Study of an African Bank in Southern Africa", Journal of Accounting and Management, 12(3), pp.146~162 (2022)
  28. Gregory, B. T., "Organizational Culture and Effectiveness : A Study of Values, Attitudes, and Organizational Outcomes", Journal of Business Research, 62, pp.673~679 (2009)
  29. Hartnell, C. A., "A Meta-Analytic Test of Oganizational Culture’s Association with Elements of an Organization’s System and its Relative Predictive Validity on Organizational Outcomes", Journal of Applied Psychology, 104(6), pp.832~850 (2019)
  30. Hartnell, C. A., "Organizational Culture and Organizational Effectiveness : A Meta-Analytic Investigation of the Competing Values Framework’s Theoretical Suppositions", Journal of Applied Psychology, 96, pp.677~694 (2011)
  31. Inanlou, Z., "The Effect of Organizational Culture on Employee Commitment : A Mediating Role of Human Resource Development in Korean Firms", Journal of Applied Business Research, 33(1), pp.87~94 (2017)
  32. Junni, P., "Organizational Ambidexterity and Performance : A Meta-Analysis", Academy of Management Perspectives, 27(4), pp.287~298 (2013)
  33. Kahn, W. A., "Psychological Conditions of Personal Engagement and Disengagement at Work", Academy of Management Journal, 33(4), pp.692~724 (1990)
  34. Ketchen, D. D., "Organization Configuration and Performance : A Comparison of Theoretical Approaches", Academy of Management Journal, 36(6), pp.1278~1313 (1993)
  35. Kono, T., "Transformation of Corporate Culture", Gruyter Studies in Oranization, 83, pp.19~22 (1998)
  36. Kwantes, C., "Culture, Job Satisfaction and Organizational Commitment in India and the United States", Journal of Indian Business Research, 1, pp.196~212 (2009)
  37. Lang, D., "Organizational Culture and Commitment", Human Resource Development Quarterly, 3, pp.191~196 (2006)
  38. Lee, J., "How Ambidextrous Organizational Culture Affects Job Performance : A Multilevel Study of the Mediating Effect of Psychological Capital", Journal of Management & Organization, 25(6), pp.860~875 (2019)
  39. Lee, M. C. C., "The Relationship Between Market Culture, Clan Culture, Benevolent Leadership, Work Engagement, and Job Performance : Leader's Dark Triad as a Moderator", Psychological Reports, 127(2), pp.887~911 (2004)
  40. Macey, W. H., "The Meaning of Employee Engagement", Industrial and Organizational Psychology, 1(1), pp.3~30 (2008)
  41. Meyer, J. P., "A Three-Component Conceptualization of Organizational Commitment", Human Resource Management Review, 1, pp.61~89 (1991)
  42. Meyer, J. P., "Affective, Continuance, and Normative Commitment to the Organization : A Meta-Analysis of Antecedents, Correlates, and Consequences", Journal of Vocational Behavior, 61(1), pp.20~52 (2002)
  43. Mowday, R. T., "The Measurement of Organizational Commitment", Journal of Vocational Behavior, 14(2), pp.224~247 (1979)
  44. Nabhan, F., "The Role of Work Engagement and Organizational Commitment in Improving Job Performance", Cogent Business & Management, 10, pp.2235819~ (2023)
  45. Neelam, N., "Organizational Culture as a Determinant of Organizational Commitment: What Drives IT Employees in India?", Global Business and Organizational Excellence, 34(10) (2015)[DOI]
  46. O'Reilly, C. A., "Culture as Social Control: Corporations, Cults, and Commitment", Research in Organizational Behavior: An Annual Series of Analytical Essays and Critical Reviews, 18, pp.157~200 (1996), Elsevier Science[DOI]
  47. O'Reilly, C. A., "People and Organizational Culture : A Profile Comparison Approach to Assessing Person-Organization Fit", Academy of Management Journal, 34(3), pp.487~516 (1991)
  48. Ostroff, C., "The Relationship between Satisfaction, Attitudes, and Performance : An Organizational Level Analysis", Journal of Applied Psychology, 77(6), pp.963~974 (1992)
  49. Ouchi, W. G., "Theory Z : How American Business can Meet the Japanese Challenge", Business Horizons, 24(6), pp.82~83 (1981)
  50. Peters, T. J., "In Search of Excellence" (1982), Harper and Row
  51. Pettigrew, A. M., "On Studying Organizational Cultures", Administrative Science Quarterly, 24(4), pp.570~581 (1979)
  52. Porter, L. W., "Organizational Commitment, Job Satisfaction, and Turnover among Psychiatric Technicians", Journal of Applied Psychology, 59(5), pp.603~609 (1974)
  53. Preacher, K. J., "Asymptotic and Resampling Strategies for Assessing and Comparing Indirect Effects in Multiple Mediator Models", Behavior Research Methods, 40(3), pp.879~891 (2008)
  54. Quinn, R. E., "Organizational Culture", pp.315~334 (1985), Sage
  55. Rafiei, M., "Studying the Impact of the Organizational Commitment on the Job Performance", Management Science Letters, 4, pp.1841~1848 (2014)
  56. Raisch, S., "Organizational Ambidexterity : Antecedents, Outcomes, and Moderators", Journal of Management, 34(3), pp.375~409 (2008)
  57. Reimann, B. C., "Corporate Culture : Avoiding the Elitist Trap", Business Horizons, 31(2), pp.36~44 (1988)
  58. Rich, B. L., "Job Engagement : Antecedents and Effects on Job Performance", Academy of Management Journal, 53(3), pp.617~635 (2010)
  59. Riketta, M., "Attitudinal Organizational Commitment And Job Performance : A Meta-analysis", Journal of Organizational Behavior, 23(3), pp.257~266 (2002)
  60. The Drivers of Employee Engagement, "Robinson, D.", Institute for Employment Studies, ~ (2004)
  61. Schaufeli, W. B., "Job Demands, Job Resources, and their Relationship with Burnout and Engagement : A Multi Sample Study", Journal of Organizational Behavior, 25(3), pp.293~316 (2004)
  62. Schein, E. H., "Organizational Culture and Leadership" (2004), Jossey-Bass
  63. Shin, C., "Classifying Social Enterprises with Organizational Culture, Network and Socioeconomic Performance : Latent Profile Analysis Approach", Journal of Open Innovation; Technology, Market, and Complexity, 5(1), pp.1~13 (2019)
  64. Sinclair, R. R., "Performance Differences among Four Organizational Commitment Profiles", Journal of Applied Psychology, 90(6), pp.1280~1287 (2005)
  65. Smircich, L., "Concepts of Culture and Organizational Analysis", Administrative Science Quarterly, 28(3), pp.339~358 (1983)
  66. Sonnentag, S., "Recovery, Work Engagement, and Proactive Behavior : A New Look at the Interface between Non Work and Work", Journal of Applied Psychology, 88(3), pp.518~528 (2003)
  67. Sopiah, S., "The Effect of Perceived Organizational Support on Job Performance through Job Engagement", Journal of Management, Economics, and Industrial Organization, 7(3), pp.16~33 (2023)
  68. Stazyk, E. C., "Understanding Affective Organizational Commitment : The Importance of Institutional Context", The American Review of Public Administration, 41(6), pp.603~624 (2011)
  69. Wang, C. L., "Ambidextrous Organizational Culture, Contextual Ambidexterity and New Product Innovation : A Comparative Study of UK and Chinese High-Tech Firms", British Journal of Management, 25, pp.58~76 (2014)
  70. Weng, Q. X., "The Relationship between Career Growth and Organizational Commitment", Journal of Vocational Behavior, 77(3), pp.391~400 (2010)
  71. Yeung, A. K. O., "Organizational Culture and Human Resource Practices : An Empirical Assessment", Research in Organizational Change and Development, 5, pp.59~82 (1991)

관련 논문AI추천

조직 양면성의 인식수준이 조직몰입에 미치는 영향: 조직문화의 매개효과를 중심으로최호준관광경영학회 · 관광경영연구2018 · 제22권 제6호조직특성의 조절효과를 통한 조직문화와 직무만족 및 조직몰입 간 관계에 대한 실증분석 - 요양보호사를 대상으로 -정솔한국자치행정학회 · 한국자치행정학보2022 · 제36권 제3호조직문화 유형과 직무성과의 영향 관계 및 직무 몰입과 직무 만족의 이중 매개효과하정복인문사회과학연구소 · 인문사회과학연구2024 · 제32권 제2호노인의료복지시설 간호 인력의 조직문화와 직무몰입이 조직시민행동에 미치는 영향안형기, 윤준상, 임귀희국가정책연구소 · 국가정책연구2016 · 제30권 제4호노인요양시설의 조직문화 프로필과 조직효과성의 관계김혜미, 신창환사회과학연구소 · 사회과학연구2016 · 제42권 제2호고성과 작업시스템이 조직 양면성에 미치는 영향: 조직 문화 다양성의 매개 효과를 중심으로조은애경영경제연구소 · 아태비즈니스연구2024 · 제15권 제2호

이 간행물의 다른 논문 (14건)

How Entrepreneurial Orientation Impacts a Firm’s Non-financial Performance : The Mediating Role of Dynamic Capability차형석pp. 1-34최고경영자 주도 주4일제 도입의 이슈와 과제 : 휴넷 사례를 중심으로김태형, 임이숙, 이춘우pp. 35-60한국 항만공기업 CEO의 ESG경영전략 연구김승철, 강효원pp. 61-77중국 중소기업의 책임 리더십이 조직시민행동에 미치는 영향 : 조직 동일시의 매개효과와 직무만족의 조절효과Hu Jian Fen, 조준희pp. 79-95경영자의 변혁적 리더십이 조직유효성에 미치는 영향 : 경남지역 중소기업을 대상으로이상용, 김수진pp. 97-125
원문 보기