관계유대, 관계품질, 추천의도의 구조적 관계: 회원고객을 대상으로

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참고문헌 (68)

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10. 이선미, "노인요양원의 서비스품질이 고객만족, 재이용의사, 추천의도에 미치는 영향에 관한 연구", 소비문화연구, 18(2), pp.39~62 (2015), 한국소비문화학회
11. 안광호, "컨테이너항만 서비스품질차원이 고객만족과 재이용 및 구전의도에 미치는 효과에 관한 연구: 선사의 규모와 컨테이너항만 입지의 조절효과", 경영학연구, 37(3), pp.417~442 (2008), 한국경영학회
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