대기업 팀의 학습행동과 효과성 관계에서 교류기억의 매개효과
The Mediating Effect of Transactive Memory in the Relationship between Learning Behaviors and Effectiveness of Teams in Large Corporations
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초록
이 연구의 목적은 대기업 팀의 팀학습행동과 팀효과성 및 팀교류기억의 관계를 구명하는 데 있었다. 이 연구의 모집단은 국내 대기업에서 운영되고 있는 팀 전체로서 현실적으로 모집단의 수를 파악하기 어려워 대한상공회의소 기업정보에서 매출액 순위 300대기업의 팀으로 선정하였다. 자료 수집은 이메일조사와 우편조사를 통하여 이루어졌으며, 수집된 자료 중 불성실하게 응답한 8개의 자료를 제외하고, 최종분석에는 총 38개 기업의 95개 팀, 382명이 응답한 자료가 사용되었다. 자료의 분석은 기술 통계 및 추리통계를 사용하였으며, 유의수준은 0.05를 기준으로 유의미성을 판별하였다. 이 연구의 결론은 다음과 같다. 첫째, 대기업의 팀학습행동은 보통보다 조금 높은 수준이었으며 협력학습이 가장 높고 지속적 개선이 가장 낮았다. 둘째, 대기업의 팀효과성과 팀학습행동 및 팀교류기억은 높은 정적 상관을 보였으며, 팀효과성은 팀학습행동과 팀교류기억에 직접적인 영향을 받는 것으로 나타났다. 셋째, 대기업의 팀학습행동은 팀교류기억을 부분매개하여 팀효과성에 영향을 주는 것으로 나타났다. 이와 같은 결론을 토대로 팀학습행동, 팀교류기억, 팀효과성에 대한 시간의 흐름에 따른 종단적 연구와 팀내 인지적 공유를 촉진시키는 방안에 대한 연구를 후속 연구로 제언하였다.
Abstract
The purpose of this research was to examine team learning behavior, team effectiveness, and team transactive memory in large corporations. The population of this research is basically all the teams which work for large corporations, but in this research, the subjects were the teams who work for top 300 companies listed by the Korea Chamber of Commerce and Industry, since the real number of the original population was impossible to figure out and the standard on big business was also vague. The data was collected between by post mail, and e-mail. The total of 396 questionnaires from the 95 teams in 38 companies were returned. After exploring to confirm that all respondents answered the survey instrument honestly, 8 surveys were excluded from final data analysis. The collected data was analyzed by SPSS 17.0 program for windows and the significance level of statistics was set on 0.05. The major findings of this study were as follows:First, the team learning behavior in large corporations is a little higher than the theoretical average, collaborative learning is the highest, and continuous improvement seeking is the lowest. Second, the team learning behavior, team effectiveness, and team transactive memory in large corporations are shown as positively correlated, and the team effectiveness is directly affected by the team learning behavior and team transactive memory. Third, the team learning behavior affects on the team effectiveness by partly mediating the team transactive memory. Based on the results of study, some recommendations for the future research were made as follows. First, a longitudinal study on the team learning behavior, the team transactive memory and the team effectiveness by the time flow is necessary. Second, a further research about the ways to facilitate the cognitive sharing in the teams is needed.
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