지방공무원의 인사시스템에 대한 공정성인식이 행정서비스 품질에 미친 영향
The Impact of the Public Servant's Justice Perception for the Personnel System on the Service Quality of the Local Public Administration
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Abstract
This study examines the impact of the public servant's justice perception for personnel system on the service quality of public administration in the local government. For these purposes, authors reviewed the precedent researches and established the causal model on the relationship between the public servant's justice perception and the service quality. The results of this study were the followings. First, distributive justice was affected the evaluation, and procedural justice was affected the promotion. Second, the distributive justice affected tangibles, reliability, responsiveness in the administrative service quality. The procedural justice affected all factors in the administrative service quality. Third, results of the control effects in the personal trait factors, the procedural justice proved to be affected most the administrative service quality. The analytic results of this study presented the theoretical implications and policy suggestions for the personal system of local officers.
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