감정노동자의 자기자비가 회복탄력성 및 주관적 안녕감에 미치는 영향
The Effects of Emotional Workers’ Self-compassion on Resilience and Subjective Well-being
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연구 목적: 이 연구는 감정노동자의 자기자비가 회복탄력성과 주관적 안녕감에 미치는 영향과 이들 영향 관계에서 회복탄력성의 매개효과에 대하여 검증하고자 하였다. 연구 방법: 감정노동자를 대상으로 총 396부의 설문자료를 수집하여 분석하고 가설을 검증하였다. 연구 내용: 자기자비로서 자기자비적 태도는 회복탄력성과 주관적 안녕감에 정(+)의 영향을 미치며, 자기비판적 태도는 회복탄력성과 주관적 안녕감에 부(-)의 영향을 미치는 것으로 나타났다. 회복탄력성은 주관적 안녕감에 정(+)의 영향을 미치는 것으로 나타났다. 결론 및 제언: 본 연구를 통하여 감정노동자의 자기자비 함양의 중요성을 확인하였으며 회복탄력성과 주관적 안녕감 증진을 위한 훈련 및 프로그램 개발에 있어 방향성을 제시하였다.
Abstract
This study aimed to verify the effect of emotional workers’ self-compassion on resilience and subjective well-being and the mediating effect of resilience in the relationship between these influences. A total of 396 questionnaires were collected and analyzed for emotional workers, and hypotheses were verified. As self-compassion, a self-compassionate attitude has a positive effect on resilience and subjective well-being, and a self-critical attitude has a negative effect on resilience and subjective well-being. Resilience was found to have a positive effect on subjective well-being. Through this study, the importance of cultivating emotional workers’ self-compassion was confirmed, and a direction was suggested in the development of training and programs to enhance resilience and subjective well-being.
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