경찰 핵심가치의 인식에 관한 연구 : 서비스제공자와 수요자 간 차이를 중심으로

Abstract

Along with rapid changes in the public security environment and the increasing size of organizations, it is important to share and internalize an essential value system as the basis of prompt decision-making and a code of conduct for members of the police in various situations; however, there has appeared a confusing and chaotic condition regarding essential values as a key ideological point to pursue in relation to the identity of the police. This study explores what should be the essential values of the police. As an internal manual of the police, which is close to the essential values of the police, the study reviewed the police charter and the command instructions of the chief of the National Police Agency. Aimed at the police who offer police service and at a customer evaluation group as the spokesperson of the people who receive service from the police, the study proposed 29 factors that may be considered as essential values of the police, had the research subjects select five factors each, and tried to discover in which part there is any similarity or difference in recognition among those factors. As a result of the analysis, factors that recorded a response rate of over 20% in both groups included fairness/justice, integrity/honesty, sincerity/volunteering, protection of human rights, and trust/belief. Factors that received over 10% support were kindness/peace, safety of the people, being neutral in politics, satisfaction of the people, strong government authority, and specialty. These factors may be counted as the essential values of the police from the view of the police and a customer evaluation group. Concerning factors in which the perceptions of the police and the customer evaluation group are somehow conflicting, the ensuring of government authority, loyalty such as protecting the homeland and patriotism, and regulative (controlling) concepts were supported relatively highly by the police; and, at the same time, harmony and unity which are organizational values, consideration/respect, and communication/attentive listening were relatively well supported. Meanwhile, the customer evaluation group supported relatively highly the safety of the people, customer satisfaction, kindness and peace, and vocation. Such a difference is believed to appear owing to different desires between the other group and the group to which they belong, while the goal or direction between a group who offers service and a group who uses service matches to some extent. To the police who are required to have prompt decision-making and respond to various environmental changes and critical situations, the sharing of essential values is important and it is time for them to be established and in operation.